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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

September 07, 2021

Very clear communications, work completed before expected. Friendly, courteous and a pleasure to work with. Best local service department we've worked with. I'd go back without hesitation. More

by Karen E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Sep 07, 2021 -

Ertle Subaru responded

Hi Karen! It was our pleasure to assist you! Making sure our guests are fully confident in the work we perform is our goal and it certainly sounds like the Ertle Subaru team hit the mark. Have a great day and we look forward to seeing you next time!

September 06, 2021

Did this twice already. Everything was great. Service. Friendly folks. Outback great car. Nice to have free inspection even in other cars. Price seems high for service More

by rhinton2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson, Steve Ruzanski
Sep 07, 2021 -

Ertle Subaru responded

Thank you for this feedback. We strive to deliver a great value to our customers and appreciate you reaching out. Have a wonderful week and we look forward to serving you again at Ertle Subaru!

Sep 07, 2021 -

rhinton2 responded

Our email rhinton@ptd.net

September 06, 2021

Timothy was awesome thank you for a great experience. Im very happy with my purchase, Yes I would recommend customers. They were very friendly & understanding More

by SHAWNTADAVIS0215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lepre
Sep 07, 2021 -

Ertle Subaru responded

It is gratifying to hear that you would recommend Timothy and our team to others! Thank you for coming to Ertle Subaru, and for trusting us with your purchase. We are wishing you happy travels in your new car!

Sep 07, 2021 -

SHAWNTADAVIS0215 responded

Thank you for a great experience

September 06, 2021

I was greeted in a timely manner and was assisted to the correct department. Staff communicated clearly and were courteous. My service advisor was reliable in updating me on the status of my vehicle. Also, More

by Louise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ruzanski
Sep 07, 2021 -

Ertle Subaru responded

Thank you for the excellent feedback, Louise! Providing an exceptional service experience for our valued guests is our goal, and it certainly sounds like the Ertle Subaru team hit the mark. Safe travels and have a great day!

September 05, 2021

I have only good things to say about Ertle Subaru the service staff and customer support is 5 star. They earned my trust many times over and I highly recommend using their service department for the lif More

by CYNTHIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson, Steve Ruzanski
Sep 07, 2021 -

Ertle Subaru responded

Cynthia, thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless and transparent service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

September 05, 2021

Juan was very helpful. Explain everything in details. Show us a number of cars. We love the one we chose and are very happy with it. He was an excellent employer and knows his business very well thanks a More

by Marge517
Recommend Dealer
Yes
Employees Worked With
Nick , Juan Bodden, Zach Naughton
Sep 05, 2021 -

Ertle Subaru responded

We are thrilled to see that Juan made your car-buying experience easy and hassle-free. Thanks for supporting Ertle Subaru and congrats on your new car!

Sep 06, 2021 -

Marge517 responded

Thank you love my car first time for a SUBURA

Sep 06, 2021 -

Marge517 responded

Love my car Thank you for everything.

September 04, 2021

excellent sale and very timely, i was not there long and left with a vehicle. Excellent experience I’d recommend to anyone trying to purchase a vehicle. More

by alwaysito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Werle
Sep 07, 2021 -

Ertle Subaru responded

Congratulations on your new car! We are thrilled that you had such a positive experience with our team and we are grateful for your recommendation. Thank you from all of us at Ertle Subaru!

September 03, 2021

Customer service is great but the sales representative is the real reason why I purchased the vehicle. And Joseph knowledge on family needs and proper vehicles to fit the family was incredible. More

by MASTERBARBER_AMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost, Joseph Alicea
Sep 03, 2021 -

Ertle Subaru responded

Thanks for giving Joseph a special shoutout! We're happy to hear that you had an excellent experience here with us at Ertle Subaru.

September 02, 2021

I had a scheduled oil change. I interacted with three people, and all were friendly and polite. My service appointment was an appropriate amount of time and was reasonably priced. More

by RLSBG
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Sep 02, 2021 -

Ertle Subaru responded

We're glad we could make your service visit smooth and seamless! Thank you for taking your maintenance needs to Ertle Subaru - we hope to see you again down the road!

September 01, 2021

Have my 2022 Subaru legacy there for Service and Got a message saying your car alarm is going off then got a phone call saying they lost my keys and had to force entry into the car. Before reaching out t More

by Cory S
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tim Kelly
Sep 09, 2021 -

Ertle Subaru responded

This feedback is surprising and disappointing to read. We pride ourselves on our meticulous, top-notch service and I am sorry that this hasn't been demonstrated during your visit. We want the best for our guests, and I'm sorry we've fallen short. It sounds like you are upset, and I'd love to help make this right in any way I can. If you're willing to have a conversation, please don't hesitate to give me a call at 570-213-4050 so I can address your concerns. Thank you, Tim Kelly - Service Manager

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