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Ertle Subaru

Stroudsburg, PA

4.7
2,582 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,582 Reviews of Ertle Subaru

February 22, 2021

Good experience. Straight forward and accommodating. Knowledgeable about the cars. I like the Subaru Outback I purchased and would do business with Ertle again. Thanks. More

by Brandon
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle
Feb 22, 2021 -

Ertle Subaru responded

A big thanks from all of us here at Ertle Subaru for the generous review, Brandon! We're delighted to see that our team provided a 5-star experience for you and we hope you're enjoying the new Subaru Outback. We hope to see you down the road!

February 20, 2021

Fixed the rattle in the air box in record time at no charge. CJ kept me updated as to the progress. Thanks for the good service. More

by STEPAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Angley
Feb 22, 2021 -

Ertle Subaru responded

It's our pleasure to assist you! Thank you for choosing Ertle Subaru for your repair needs and giving a shout-out to CJ. If any future issues arise, we will be here to help.

February 19, 2021

We had some prior issues with the service department and this is our first time in the service department since then. I was very pleased with everything and hope to maintain the relationship we’ve always ha More

by amgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, James Angley
Feb 19, 2021 -

Ertle Subaru responded

Thank you for sharing this awesome feedback! We are thrilled to hear that you had a better experience with our Service department this time around. We appreciate your continued business for the last 22 years. Thank you for your loyalty it does not go unnoticed. Please don't hesitate to reach out to us if you have any questions regarding any of your vehicles. Wishing you safe travels!

February 19, 2021

Came in for a recall issue. We're given a courtesy car for the several hours as needed. Replaced both headlamp bulbs very reasonably as a courtesy as one was out. Great experience for first visit. More

by bettebettebette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 19, 2021 -

Ertle Subaru responded

We are happy to have made your service experience as easy and efficient as possible! Thank you for giving Ertle Subaru your business and five-star feedback. We hope that you will continue to choose our team for your maintenance needs!

February 18, 2021

Steve and Denny helped me a lot, did more than a lot of other places to make sure I was happy with my purchase and payments. Awesome looking place also. Very professional. Would def recommend. More

by Guy that bought a Durango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve , Johnny Lombardi, Denny Castellaneta
Feb 18, 2021 -

Ertle Subaru responded

We're thrilled to hear that Steve and Denny went above and beyond to deliver an exceptional buying experience! Thank you for trusting Ertle Subaru with your business, and congratulations on your new vehicle!

February 18, 2021

Had a great experience with the service department. Took me in on short notice and had my scheduled maintenance done very quickly. Thanks for good service! More

by dave.feltenberger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
dunno
Feb 19, 2021 -

Ertle Subaru responded

Dave, thank you for the great feedback! We are thrilled to hear that our Service department followed through to provide you the quick and efficient service we pride ourselves in. Wishing you safe travels out on the road.

February 18, 2021

Wonderful overall experience. Everyone that I dealt with was friendly, courteous and professional. They were able to help me figure out exactly what I was looking for and got it for me. More

by cnb4845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cullen
Feb 19, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us this great review! We are happy to hear that our team provided you with a positive experience. If you have any questions regarding your new vehicle please don't hesitate to stop on by our give us a call! We are grateful for your business. Safe travels!

February 17, 2021

They took good care of everything I would go back to them very respectful they did a great job on my car I’m a very happy customer More

by wilnelia Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffani
Feb 17, 2021 -

Ertle Subaru responded

It is gratifying to hear that our team took such top-notch care of you and your vehicle! Thank you for giving Ertle Subaru your business and five-star review.

February 17, 2021

The morning I called with an issue, they gave me an appointment that afternoon. They were willing to make things right and they did! I dealt with Tiffany Entler, who was professional and knowledgeable. More

by janetcline429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Feb 18, 2021 -

Ertle Subaru responded

Hi Janet - Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Tiffany and the team. Drive safely, and we hope to see you back at Ertle Subaru next time!

February 16, 2021

So to start off I came in Wednesday and they were a pose to add the under side skirt sti and rear quarter and fix the fuse for the 12v under the radio . But they didn’t add the under side skirt sti or the r More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany was the person I dealt with
Feb 16, 2021 -

Ertle Subaru responded

Jonathan - I am sorry to hear that you had a disappointing experience. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that I will share this feedback with my team so we can work towards improving our practices. If there is anything more I can do to assist you or anything more you would like to share, please do not hesitate to reach out. Best, Chris Moscaritolo - Service Manager - 570-213-4021

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