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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

February 18, 2021

Wonderful overall experience. Everyone that I dealt with was friendly, courteous and professional. They were able to help me figure out exactly what I was looking for and got it for me. More

by cnb4845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cullen
Feb 19, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us this great review! We are happy to hear that our team provided you with a positive experience. If you have any questions regarding your new vehicle please don't hesitate to stop on by our give us a call! We are grateful for your business. Safe travels!

February 17, 2021

They took good care of everything I would go back to them very respectful they did a great job on my car I’m a very happy customer More

by wilnelia Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffani
Feb 17, 2021 -

Ertle Subaru responded

It is gratifying to hear that our team took such top-notch care of you and your vehicle! Thank you for giving Ertle Subaru your business and five-star review.

February 17, 2021

The morning I called with an issue, they gave me an appointment that afternoon. They were willing to make things right and they did! I dealt with Tiffany Entler, who was professional and knowledgeable. More

by janetcline429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Feb 18, 2021 -

Ertle Subaru responded

Hi Janet - Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Tiffany and the team. Drive safely, and we hope to see you back at Ertle Subaru next time!

February 16, 2021

So to start off I came in Wednesday and they were a pose to add the under side skirt sti and rear quarter and fix the fuse for the 12v under the radio . But they didn’t add the under side skirt sti or the r More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany was the person I dealt with
Feb 16, 2021 -

Ertle Subaru responded

Jonathan - I am sorry to hear that you had a disappointing experience. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that I will share this feedback with my team so we can work towards improving our practices. If there is anything more I can do to assist you or anything more you would like to share, please do not hesitate to reach out. Best, Chris Moscaritolo - Service Manager - 570-213-4021

February 15, 2021

Kathy was extraordinary! She kept us fully informed of the progress securing and installing new transmission in our 2019 Legacy. I have always been pleased with Ertle service. First class Dealer. More

by Dane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Feb 15, 2021 -

Ertle Subaru responded

Hi Dane - Thank you for taking the time to share! We are very proud to have Kathy on our team and will be sure to pass on the kind words to her. Drive safely in your 2019 Subaru Legacy, and we hope to see you again down the road! - The Ertle Subaru team

February 15, 2021

Rocky Castillo was professional and transparent which seal the deal for my purchase. The delivery process was wonderful. I would recommend Ertle overall. Thank You More

by Brownie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene- delivered by car and Nick Graver- Finance , Kevin Brost, Rocky Castillo
Feb 15, 2021 -

Ertle Subaru responded

Thank you for the great review! Hearing that you had such a successful experience working with Rocky made our day, and we appreciate you taking the time to share. Drive safely in your new vehicle, and we hope to see you again at Ertle Subaru!

February 14, 2021

Our facility purchased a new Forester recently from Ertle Subaru. Our salesperson, Juan Bodden, was extremely patient and understanding with the lengthy approval process on our end. Now we have a brand More

by martin.armstrong
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden
Feb 14, 2021 -

Ertle Subaru responded

Martin, thank you for the kind review, and thank you for choosing Ertle Subaru to purchase your facility's Subaru Forester! We appreciate your recommendation of Juan. have a great week!

February 13, 2021

Fast, efficient, and considerate service.I ordered the Fast, efficient, and considerate service. I ordered the car kine, set an appointment to come in the pick up, and was out the door in about an hour. More

by mjhudak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden
Feb 15, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that our team took such good care of you here at Ertle Subaru, and if you ever need anything else, don't hesitate to come back and see us again!

February 12, 2021

I already sent a review two weeks ago but I only gave you a star at all because I got my cat back in one piece. More

by Datsmygrandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Feb 19, 2021 -

Ertle Subaru responded

I'm sorry that we didn't leave a better impression during your visit. I would like to understand what happened during your visit to make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to talk with you. Please give me a call. Gus Wadsworth General Manager (570)213-4025

February 11, 2021

I was told it would take about an hour to update the ccm. I was there 2&half hours. Kathy Aimer was great on checking on what was taking so long. I went outside to get some air and there sat my car r More

by GOLFNUT813
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Feb 19, 2021 -

Ertle Subaru responded

I am so sorry to hear about your experience with us, we are a growing service facility and extremely busy so occasionally we get behind on schedule which tends to makes things a little bit more difficult on our end. You should have been contacted immediately after your car was finished and for that I am truly sorry. We are also down two technicians at the moment which put us behind a little more. I am also extremely apologetic that your car was left running, there was definitely some kind of miscommunication and this is not something that normally happens and I will get to the bottom of it to make sure this never happens again. If there is anything I can help with please contact me. Tim Kelly Service Director (570)213-4050

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