Ertle Subaru

Service Check in was fast and easy. Service advisor was friendly and informative. Waiting room very clean. Coffee and snacks available. Problem was resolved. Check in was fast and easy. Service advisor was friendly and informative. Waiting room very clean. Coffee and snacks available. Problem was resolved. Great service More

It was a very good service. Did an inspection and oil change. They also replaced a rear light. It was all done very quickly thank you change. They also replaced a rear light. It was all done very quickly thank you More

Service on our Forester Parts had to be ordered, but they offered a loaner vehicle so our car was kept over the weekend. The actual price on the needed repairs was actually Parts had to be ordered, but they offered a loaner vehicle so our car was kept over the weekend. The actual price on the needed repairs was actually less than quoted, so we were satisfied. More

OK, so as I said, I love this place and always give a 5 star. Last time it was only 3 as I had my Impreza in for a parking brake cable lock up and it was a train wreck, Cable didn't get fixed and brought i star. Last time it was only 3 as I had my Impreza in for a parking brake cable lock up and it was a train wreck, Cable didn't get fixed and brought it back. This time it was done perfectly and I have to thank Bill Finamore for getting things done! I took the car back, Bill got my car in and got me a loner in like 10 minutes and this time when I got the car back it was perfect! So my 5 stars again and a tip of my hat to Bill! (Nice to see Jim and Meghan Ertle again too! If you go buy a car, stop in and say hi! :) More

I always give a great rating because they are awesome but this time however, I took my Impreza in because the parking brake cable seized and wouldn't let go. After it being there for 2 days, I was told there this time however, I took my Impreza in because the parking brake cable seized and wouldn't let go. After it being there for 2 days, I was told there was nothing wrong with the cable but I needed $52.00 in bulbs as it seems like suddenly my one headlight was out, my license plate bulb was out and get this... one of my tail lights were out. Funny I had just replaced the tail lights with brand new LED bulbs just 2 weeks prior! About $35.00 for the 2 (tax et al) and they replaced my LEDs with standard bulbs and threw away my LEDs. When I rose a bit of xxxx and wanted my LEDs back (if they were defective the have a year warranty!) so I could replace them but no, they tossed them. The basic attitude of the staff there was like "oh well." I was fuming. 2 days later my cable locked up again and it is currently in the shop as I type this. Bill is always nice though and does his best to help me any time. More

When I walked in the service reps were not customer friendly or courteous. Took too long to just do a oil change and tire rotation. friendly or courteous. Took too long to just do a oil change and tire rotation. More

Unhappy My experience's with you were not pleasant and I already filled out a review and I don't particularly care to relive those experiences again. Look up My experience's with you were not pleasant and I already filled out a review and I don't particularly care to relive those experiences again. Look up my last review! V/R Richard Van Vliet More

Great customer service very much appreciated. We were only at dealership for less than two hours. No rush or hard selling just very easy going employees only at dealership for less than two hours. No rush or hard selling just very easy going employees More

I do not like that you can only speak to your designated service advisor for updates. Either they are always busy or on break so they do not have the time to get back to you until much later after your call service advisor for updates. Either they are always busy or on break so they do not have the time to get back to you until much later after your call. Any other person or advisor state that they cannot give you any information on the status of the vehicle. Also, an "Express oil service" that is supposed to take walk ins and be out within a few minutes ended up with leaving my car there overnight for a simple oil change. I also explained that there may have been a defect in my rotars as they were grinding (new car) <6000 miles and they took a total of 3 days just to fix that AND complete the "Express oil change". If it doesnt void my warranty to go to another place for maintenance I will definitely be seeking out another facility. Bill my service advisor was friendly but he would talk over me on the phone when I tried to explain how badly I needed my car due to the upcoming snow storm. He was also off on the 2nd day my vehicle was in the shop so I had to wait another full day until he was back just to be told by him that my car was ready to be picked up simply because any other advisor could not give me any information as they were not my designated advisor. Just a very bad system overall. More

I am completely disappointed in your services.You get a I am completely disappointed in your services. You get a 0/5 five stars from me. What you told me when I got my car was faulted and misleading. I wil I am completely disappointed in your services. You get a 0/5 five stars from me. What you told me when I got my car was faulted and misleading. I will be looking into the lemon laws in my case. More