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Ertle Subaru

Stroudsburg, PA

4.7
2,584 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,585 Reviews of Ertle Subaru

March 20, 2020

Kyle helped me out a great deal over the years and I will always continue to use him with anything I would ever need! Thanks for everything! More

by Mkeasterday
Recommend Dealer
Yes
Employees Worked With
Kyle Beers
Apr 01, 2020 -

Ertle Subaru responded

Mkeasterday thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!We're looking forward to your next visit with us!

March 20, 2020

very friendly and kept up with new cleaning rules Everyone was very helpful, they wiped everything down so I felt they were trying to keep me safe. My only little issue was that though I was notified More

by MHEITMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the 2 women at the payment desk were very nice & helpful, Bill Finamore
Mar 31, 2020 -

Ertle Subaru responded

MHEITMAN thank you for your review; we are happy to pass along your comments to the team here at Ertle Subaru! We apologize for the miscommunication and will do our best to refine our efforts to ensure this issue does not happen again. Take Care!

March 19, 2020

recalls and service My appointment for 2 recalls was made rather easily. I called before the appointment to also schedule an oil change,but this was not noted. Fortunatel More

by SALLYFINEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Finamore
Mar 20, 2020 -

Ertle Subaru responded

SALLYFINEMAN we are very happy we could provide you with a positive experience! We hope to be of service to you again! Take care!

March 18, 2020

paid unnecessary money and no results car made a rattling noise when pressing the gas paddle. I was told it need a pump replacement, I paid for the pump/service $745.00 after the installm More

by VWILSONREALJOKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill and Service manager
Mar 19, 2020 -

Ertle Subaru responded

I am sorry to hear about this situation, I checked with the Service Advisor and the Technician working on your vehicle and the sound was coming from the power steering pump which matches the original concern you came in with (noise while turning) so that is what was replaced to address the problem. When you returned with a noise again it was a rattle coming from the head shields around the front exhaust pipe area which we repaired at no charge. I am sorry for any miscommunication however the power steering pump was noisy and on its way to failure so that was a necessary repair. Any questions feel free to call us at (570)421-4140 -James Angley Service Director

March 17, 2020

Great dealership - professional, knowledgeable and polite! Ertle is a family owned and run dealership and have done with them 10 years. Terrific in every aspect of car buying, car service and used car inven More

by Nlaffertymanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Kathy Aimer, James Angley, Bill Finamore, Jim Ertle
Mar 17, 2020 -

Ertle Subaru responded

Nlaffertymanda thank you for your kind review; we are happy to pass along your comments to the team here at Ertle Subaru! We hope to see you soon!

March 16, 2020

Walked in without a appointment , Steve took care of me right away , offered me a loaner car . I was in and out in 15 min . Great service , Steve Gets 5stars More

by PAULYBOOTS
Recommend Dealer
Yes
Employees Worked With
Steve Wildman
Mar 16, 2020 -

Ertle Subaru responded

PAULYBOOTS thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Ertle Subaru

March 16, 2020

we did get the price for oil change and tire rotation we did get the price for oil change and tire rotation for 39 was a little disappointed waiting 2 hours also we had a screw in a tire and they More

by JOSEPH.KALMAR
Recommend Dealer
No
Employees Worked With
Kathy Aimer, James Angley, Steve Wildman
Mar 16, 2020 -

Ertle Subaru responded

JOSEPH.KALMAR thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (570) 421-4140 to discuss this further.

March 05, 2020

Awesome! The staff was kind, considerate and had a welcoming effect on all who entered the center most especially customers. I was pleased with the work perfo More

by jayepenn
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Mar 09, 2020 -

Ertle Subaru responded

jayepenn your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 05, 2020

Wayne was extremely help full and did so much for me in getting me into my new car. I have nothing but good things to say and I will deff refer everyone to Ertle and buy my next car from here best dealersh More

by LANDSBERGER090
Recommend Dealer
Yes
Employees Worked With
Wayne Howe, Ken Hittner
Mar 09, 2020 -

Ertle Subaru responded

LANDSBERGER090 thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!

March 04, 2020

Great !! Very nice to deal with, explained all information provided to me and assisted with everything I needed. They were able to complete my sale in less th More

by linda0071963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost
Mar 04, 2020 -

Ertle Subaru responded

linda0071963 we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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