Ertle Subaru

Recall and wheel checks After changing out all 4 factory tires at 21k miles, due to severe inner tread wear on front tires, car made strange throbbing or humming noise. Calle After changing out all 4 factory tires at 21k miles, due to severe inner tread wear on front tires, car made strange throbbing or humming noise. Called in for recheck, and earliest schedule date was over a month in advance. 3 factory recall notices came due in that time frame, so had those done. Service was prompt, courtesy car was furnished. When picking up car, all work was done on warranty. Explanation and fix of tire noise was "bad bearing replaced, right front wheel". Car is a late 2018 Crosstrek with 22k miles, and it has cost us all new tires already! More

Service As the service agent handed back my keys, he casually said, oh yeah by the way there is no air filter in your car. As I drove away I thought to mysel As the service agent handed back my keys, he casually said, oh yeah by the way there is no air filter in your car. As I drove away I thought to myself, why didn't he offer to put one in at the time. Now I have to go somewhere else for an air filter, not happy. More

DID NOT RECEIVE TIRE ROTATION I was scheduled for oil change and TIRE ROTATION. I marked one tire before my visit. The ROTATION was not done. I presume the oil was CHANGED! After a I was scheduled for oil change and TIRE ROTATION. I marked one tire before my visit. The ROTATION was not done. I presume the oil was CHANGED! After another trip, I was given a credit, the next morning, which I used at Kost Tire for ROTATION and balancing. Obviously, I am disappointed. I leased the car with ZACH. He has always been kind to me. More

Recall repairs I had a 2 factory recalls on my Subaru Impreza which they took car of in a timely manner. They also provided a free loaner car which made the entire I had a 2 factory recalls on my Subaru Impreza which they took car of in a timely manner. They also provided a free loaner car which made the entire process much more convenient. Exceptionally courteous staff More

Happy customer Simple, courteous, professional, accommodating staff. Pleasant experience. Excellent product. They had the car that met all my requirements and I drov Simple, courteous, professional, accommodating staff. Pleasant experience. Excellent product. They had the car that met all my requirements and I drove it (Forrester) off the lot within 4 hours. Second time customer. More

Thank you for everything late on Friday evening we discovered we needed an urgent Saturday service visit. Somehow Bill Finamore got us in for the service we needed, completed late on Friday evening we discovered we needed an urgent Saturday service visit. Somehow Bill Finamore got us in for the service we needed, completed everything and more as promised in the time frame he told us and he also managed to get us a loaner. we can’t say enough good things about the experience or the outcome. More

Terrible experience Very disappointed. They had my car from Monday morning through Thursday evening. I had to call to find out that my car was finished. When I picked up Very disappointed. They had my car from Monday morning through Thursday evening. I had to call to find out that my car was finished. When I picked up my car I found that 1/3 of the work that was to be done was not completed. My car was dirty, most service departments provide a complimentary cleaning. When I questioned about having the work done that was incomplete, I was told I could come in for express service and possibly wait 3 hours. That sounds so inviting given that I have a 45 minute commute to the dealership from New Jersey. They told me they couldn't an appointment with loaner until mid-January. This is unacceptable since they didn't complete work that they had suggested should be done. Wr own a business and when the mistakes are made on our end, we make accommodations to correct the situation. Again, very disappointed. More

We’ve been using this dealership for quite a few years but this year we had a bad experience with the service department. Had to return the car for rebalancing wheels and then while traveling for thanksgi but this year we had a bad experience with the service department. Had to return the car for rebalancing wheels and then while traveling for thanksgiving the oil drained out of the car because the plug had not been put back correctly. More

Excellent as Always My wife and I went in to take a look at the new Subaru and was greeted by Megan one of the staff. We spoke about getting the 2020 Subaru, and Megan ex My wife and I went in to take a look at the new Subaru and was greeted by Megan one of the staff. We spoke about getting the 2020 Subaru, and Megan explain and showed all that this car came with, and the different colors available. She answer all our questions and concerns. It was a pleasure doing business with Ertle Subaru. This is my second purchase at this dealership. Thank You Ertle More

Staff & service very good Friendly yet professional staff. Although a courtesy car was promised but unfortunately was not available (previous customer didn't return it in time Friendly yet professional staff. Although a courtesy car was promised but unfortunately was not available (previous customer didn't return it in time), I was provided shuttle service to my destination & then picked up when I was finished More