Ertle Subaru

In and out The work was done in record time. I reported to work before my scheduled time which made my employer very happy : ) I was happy too. The work was done in record time. I reported to work before my scheduled time which made my employer very happy : ) I was happy too. More

Terrible I TOLD KATHY I ONLY WANTED MY BREAKS DONE . WHEN I ARRIVED TO PICK UP OTHER WORK WAS DONE THAT WAS NOT APPROVED. KATHY WAS YELLING AND AUGUING WITH ME I TOLD KATHY I ONLY WANTED MY BREAKS DONE . WHEN I ARRIVED TO PICK UP OTHER WORK WAS DONE THAT WAS NOT APPROVED. KATHY WAS YELLING AND AUGUING WITH ME IT WAS SO EMBARRASSING. I WILL NEVER RETURN More

Good dealership Bought a new 2019 Forester. Shane was our salesman and he was very helpful. We drove the car home the same day we picked it out. That was nice. I have Bought a new 2019 Forester. Shane was our salesman and he was very helpful. We drove the car home the same day we picked it out. That was nice. I have dealt with them for many years taking our 2004 Forester there for all work that was needed for the vehicle as we like their customer service and work. So when my husband and I needed a new car we went to Ertle. We also really liked that they have a lifetime powertrain warranty. More

courteous & timely service Service Staff explain the needed repairs & show costs upfront so no surprises and that's appreciated. As the repairs were going to take longer than Service Staff explain the needed repairs & show costs upfront so no surprises and that's appreciated. As the repairs were going to take longer than expected a loaner car was offered, and while I did not need that, that offer was also appreciated. More

People always friendly but have been disappointed twice My car is never ready when they tell me it will be. I never received the second key fob I was supposed to get when I bought my cart. Was promised it My car is never ready when they tell me it will be. I never received the second key fob I was supposed to get when I bought my cart. Was promised it would be mailed. Never happened. When I brought it up at my check up visits, it wasn’t addressed. Follow through seems to be an issue here. I understand things happen which is why I didn’t give a review with the first incident there but after this last one, I’m beginning to see a pattern. I will say, my experience with the staff has always been pleasant and my actual car buying experience a year ago was great. It’s the follow-up appointments i have had issues with. I’m sure the service is good. Never had an issue there. It’s just the lack of communication and the seeming disorganization. More

Great service Ertle Subaru did not have in stock the exact vehicle I wanted but the salesman did his best to get me one that was very close to my first choice. I am Ertle Subaru did not have in stock the exact vehicle I wanted but the salesman did his best to get me one that was very close to my first choice. I am quite happy with it. A job well done. More

First servicing for new crosstrek This is our first service for our 2019 crosstrek & all went very well. This is our fifth Subaru & every time we had to bring our cars in for servicing This is our first service for our 2019 crosstrek & all went very well. This is our fifth Subaru & every time we had to bring our cars in for servicing, we always had excellent service & all employees were very helpful & accommodating to us. We will continue to bring our Subaru’s to Ertle for the pleasant experience we can count on. More

Not impressed I arrived at 10 am for a 10 am appointment. People had arrived before me so my appointment was moved to 10:30 with no explanation. At 11:30 I was told I arrived at 10 am for a 10 am appointment. People had arrived before me so my appointment was moved to 10:30 with no explanation. At 11:30 I was told that the car would be there much longer and offered a loaner. I was called at 4:30 to say my car was ready. When I arrived to pick up my car I was told that I should have filled up with gas before I returned it. I went back out to top off the car's gas. It took $2.02 of gas. I did not find out that I had left something in the car until 8 pm, so I called the next morning to find out if I had left it in the car. I seemed unable to talk to anyone who would look. So I kept calling. More

Oil change Ertle is absolutely the best, gave me a coupon on my scheduled oil change and they really didn’t have me waiting long which was just great Ertle is absolutely the best, gave me a coupon on my scheduled oil change and they really didn’t have me waiting long which was just great More

Worst service experience of all time took my car into ciocca Subaru after another shop pointed out that the clutch housing on my 2015 STI was cracked and Recommended that I should take t took my car into ciocca Subaru after another shop pointed out that the clutch housing on my 2015 STI was cracked and Recommended that I should take to dealership. my service advisor at ciocca walked me through their diagnosis and informed me that the only way that housing could have been cracked is if differential work was done on the car. I was extremely disgusted when I learned this because Ertle Subaru had performed differential work on my car 2 years prior and allowed me to drive the car in that condition (will never take my car there again). I filed a claim with SOA because I didn’t want to deal with ERTLE Subaru ever again as they had also chipped paint from my BBS wheels at the time of the differential repair and they had to get a company to refinish them only AFTER I had to point out the condition the car was returned (paint doesn’t match the other 3). Ciocca was very accommodating and even spoke the the claim specialist at SOA on my behalf several times to make sure I was taken care of. Needless to say my claim was approved and ciocca fixed my car at no expense to me. If you are if need of service work, I recommend taking your car to ciocca or Faulkner because Ertle technicians apparently have no idea what they are doing and are very negligent. How the technician can crack my clutch housing AND chip paint from my wheels and not say anything is NOT ok. More