Ertle Subaru

The service person was very caring. I was taken care of, and driven to an appointment by a sweet young lady. I was then picked up again to get my finished serviced Subaru. I was taken care of, and driven to an appointment by a sweet young lady. I was then picked up again to get my finished serviced Subaru. More

Quality & Confidence = The Ertle Subaru Experience I have been a customer of Ertle Subaru for a number of years (double digits). I brought my previous (first) Subaru there for service and bought my cur I have been a customer of Ertle Subaru for a number of years (double digits). I brought my previous (first) Subaru there for service and bought my current Subaru from Ertle 7 years ago with the able assistance of Tom Nottle, sales associate extraordinaire who couldn't have been more helpful. I continue to bring my vehicle to Ertle as needed and/or recommended. Kathy Aimer was my service advisor for quite some time and besides being so pleasant to deal with, I have never met another woman who knows so much about cars! My present advisor is Bill Finamore who is also extremely knowledgeable and we have developed a good relationship too. The most outstanding quality of everyone I have dealt with at Ertle is something that goes beyond mere knowledge, politeness or courtesy: I am an older female and no one has ever talked down to me. If I ask a question I am listened to and answered readily and thoroughly. The bottom line is I trust Ertle's staff to help me take good care of my vehicle. I drive almost an hour to the dealership but that's nothing because Ertle makes me feel that my car is being serviced in a quality manner and you can't put a price on confidence. I would never even consider putting my Subaru in anyone else's hands. More

No complaints Going to Ertle Subaru had been a very nice expeience. All of the service department has been friendly and professional. The coffee and pretzels are al Going to Ertle Subaru had been a very nice expeience. All of the service department has been friendly and professional. The coffee and pretzels are also a nice touch, they keep me busy while I wait. I have also had a couple conversations with a salesman, no pressure, just information which was very nice, next time I go back I will make note of his name. He sits near the coffee station and is very pleasant. More

Car trashed This was the worse experiance ever! I never would of thought I would pick my car up and have it trashed. Wish I could post the picture. They had my pa This was the worse experiance ever! I never would of thought I would pick my car up and have it trashed. Wish I could post the picture. They had my papers that were in my glove compartment thrown on the passenger side floor, broke an ornament I had on my dashboard, pushed the driver seat so far back that it threw my baby's carseat out of wack which I had to fix since I had my baby with me, left grease marks on my front windshield and while the car was getting fixed for the recall something else broke and I am STILL waiting for that part to get repaired. It is safe to say from now on I will just drive all the way down to Bethlehem if my car has a recall again. More

Not a satisfied customer They waited ten days to mail my payoff out of spite causing damage to my credit. No apology just excuses from them. I was not shown how to work either They waited ten days to mail my payoff out of spite causing damage to my credit. No apology just excuses from them. I was not shown how to work either car i purchased. They need to be able to interact better with well educated buyers who know how to negotiate and not take things personal More