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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

August 24, 2023

Love Ertle Subaru the staff is very cordial alway willing to help in any way possible my service writer Nick is the best alway willing go above and beyond if needed thank you guy for the great service and ex More

by trizz1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Aug 24, 2023 -

Ertle Subaru responded

We're delighted to know that Nick and the rest of our team at Ertle Subaru could provide you with a great service experience. Thanks for your support and keep us in mind for any future needs!

Aug 24, 2023 -

trizz1964 responded

Love Ertle Subaru the staff is very cordial all ways willing to help in any way possible my service writer Nick is the best all ways willing go above and beyond if needed thank you guy for the great service and experience while I’m there.

August 24, 2023

Had a great experience. Justin was helpful and responsive. Not very much else to say. More

by unkranger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Justin Searle, Nick Graver
Oct 17, 2023 -

Ertle Subaru responded

We are glad that Justin was helpful during your visit to Ertle Subaru! We'll pass your kind words along to him. Have a great day!

August 24, 2023

Outstanding service provided for my 2021 Outback 2. 5i on Tuesday August 22. Great communications and quick turnaround! More

by crazygator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Alia Irizarry, Vincent Ashley, Nick Gouny
Aug 24, 2023 -

Ertle Subaru responded

We're glad to know you had an outstanding service experience with your Outback at Ertle Subaru! We pride ourselves on our communication and efficiency. Thanks for the feedback!

August 23, 2023

the last time my father was told that the gearbox pan and gasket will be changed and my father was given a price of 1000 dollars. When I went to the next service, there was a good young man there and after r More

by Rustem Tasdemir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Lauren Bradford, Tim Hammond, Ashley Bierbaum, Jason Cullen, Tim Kelly, Vincent Ashley, Nick Gouny, Eric Potrzuski
Aug 24, 2023 -

Ertle Subaru responded

Rustem, we appreciate your feedback and are sorry for the confusion regarding the price difference. We're glad to know that our team at Ertle Subaru was able to assist you further during your next visit. Please don't hesitate to reach out if you would like to discuss this further.

August 20, 2023

The Space is small for your staff and the level of busy it was. Important to treat all customers with professionalism and support not just the ones who pirchased a car there. Felt like I walked into a Jiff More

by kevjen43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Aug 21, 2023 -

Ertle Subaru responded

I'm sorry to read that your experience didn't meet expectations. We strive for professionalism and support for all our customers regardless of their purchase history with us. Your feedback is important in helping us improve the customer experience moving forward. If you'd like to discuss this further, so please don't hesitate to reach out directly at your convenience. Thank you, Tim Kelly - Service Manager - 570-213-4050

August 20, 2023

They are always so pleasant and courteous at Ertle. Whenever I go in there or have questions they are always happy to help. They do go above and beyond to make sure the customer is happy with their ser More

by LAURA.CATINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Ashley
Aug 22, 2023 -

Ertle Subaru responded

We're delighted to know that our team at Ertle Subaru consistently provides you with a pleasant and helpful experience. We always aim to go above and beyond for our customers, so it's great to see this reflected in your visits. Thanks for the positive feedback!

August 19, 2023

I am having a problem with my phone connecting to the GPS and staying connected. It's as though is freezes and just stops working while I am navigating. When I told the service department they said to upd More

by tinbri2
Recommend Dealer
No
Employees Worked With
Nick Gouny
Aug 21, 2023 -

Ertle Subaru responded

I'm sorry to learn about the issues you're experiencing with your GPS connectivity. This is certainly not a situation we want our customers to face, especially when it affects their driving experience. We would like another opportunity to assist and resolve this issue for you. Please reach out directly so that we can work on finding a solution together as soon as possible. Thank you, Tim Kelly - Service Manager - 570-213-4050

August 19, 2023

Great and easy experience from ordering my new car to taking delivery. Looking forward to a long and fun driving future. More

by MONACAT
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jon Richardson, Justin Searle
Aug 21, 2023 -

Ertle Subaru responded

We're delighted to know you had a great experience ordering and taking delivery of your new car at Ertle Subaru. Here's to many fun-filled driving adventures ahead!

August 18, 2023

The process of purchasing a Subaru was very professional, courteous, and efficient. The finance department was very organized and did an excellent job of taking care of us. More

by DARASUEPIANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Richardson
Aug 21, 2023 -

Ertle Subaru responded

DARASUEPIANO, we're delighted to know that your car buying experience at Ertle Subaru was efficient and professional. Thanks for recognizing our finance department's efforts! Enjoy your new Subaru.

August 17, 2023

The service is quick and efficient. The wait time is short. Everything is very well explained. More

by SHENRY2371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Aug 18, 2023 -

Ertle Subaru responded

Thanks for choosing Ertle Subaru! It's always our aim to provide quick, efficient service and we hope to see you again soon!

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