Ertle Subaru

I bought a new Subaru Acent Last month fantastic dealer service. I have not bought a new car in a long time and I was worried about the process. They were kind and gentle to my concerns a fantastic dealer service. I have not bought a new car in a long time and I was worried about the process. They were kind and gentle to my concerns and coached me through the process with patients and expertise. I highly recommend this group of people. More

Cost me over $5,000 in damages due to mechanics negligence Anyone who is interested in this place for servicing their car. DO NOT BRING your car to Ertle. They looked at my car over 3 occasions. Saw a piece of Anyone who is interested in this place for servicing their car. DO NOT BRING your car to Ertle. They looked at my car over 3 occasions. Saw a piece of tape on a part, but said it wasn’t a problem; they never even told me- the owner about it so I could do something about it before it Caused a larger issue. They won’t be honest with you. They will deceive you. Your car will have a big problem and finally they will say, not our problem, we just looked and did service to it last. Would you as a car owner trust a “mechanic” that sees the tape but doesn’t tell you. Then says, “I’m surprised you made it so far”. Trust me, this is happening to more people than me and chances Are if you had your car serviced here within the past half year or year, get it checked by a different Subaru, they will be the honest ones and will not half xxx their job. Also, I’ve contacted Subaru of America and spoke to a supervisor to escalate this issue with this specific shop. I’ve reported what as happened and I urge anyone who has had a bad experience to reach out about Ertle and their inability to do their jobs. More

No one else can do what they do. I was referred here by a friend because she was so amazed by the warm welcoming atmosphere she had to get other people to experience what she did. I w I was referred here by a friend because she was so amazed by the warm welcoming atmosphere she had to get other people to experience what she did. I went there and neither she or them dissapointed me. Everything she said was true. From the warm welcoming, to the great service. They care about you finding the perfect car for your life and they listen to exactly what you need. There's none of that sales presure that customers get when you go in there. I would definitely recommend going to this dealership to anyone looking for a simple and easy process in buying a car. They'll work with you and make sure you leave happier then when you came in I guarantee. More

Car buying experience. I was treated with respect from beginning to end, I had a wonderful salesperson that didn't rush me in any sales ,she knew everything about the car th I was treated with respect from beginning to end, I had a wonderful salesperson that didn't rush me in any sales ,she knew everything about the car that I was buying, I would recommend Ertile Subaru in Stroudsburg .Ask for Michelle. More

Bob and Cindy just bought my first Subaru! Two weeks ago I purchased a Forester. I and not heard positive comments about Ertle but my experience was completely to the contrary!! We were outside Two weeks ago I purchased a Forester. I and not heard positive comments about Ertle but my experience was completely to the contrary!! We were outside looking when a nice gentlemen came up to us and asked if we needed assistance. He was very soft spoken and accommodating. Tom Nottle did not pressure us or try to convince us of anything. He just guided us patiently. When it came to working numbers he worked very hard to give us a price we could not pass on! He sent us a card and called to follow up to see if we had any questions. This is the 10th vehicle we have purchased and absolutely the BEST experience for us! Today we went back to meet with Arielle Garcia, Reputation Manager/Delivery Specialist and she sat in our car and went over all of our questions and explained all of its technology. She was pleasant, patient and knowledgeable!I am sorry to say that Abeloff's lost a very valuable customer of many years! I would highly recommend Tom Nottle and Ertle Subaru to anyone:) More

service department Sales department, especially Tom Nottle are excellent. Service department is the worst I have ever seen, and I am 69 years old. I would buy another Su Sales department, especially Tom Nottle are excellent. Service department is the worst I have ever seen, and I am 69 years old. I would buy another Subaru from Tom but I am going to Subaru of Newton NJ for service. More

Love their service department I have to say that this dealerships service center has treated me great and made me love my subaru again. I'll start my story by saying that I have h I have to say that this dealerships service center has treated me great and made me love my subaru again. I'll start my story by saying that I have had ongoing issues with my 13' crosstrek since 10000 miles. my subaru was purchased in Virginia so that is not being blamed on ertle at all. when I did service my car in VA the service was horrible. 1 year later I moved to NY. This was the dealership that I notified the problem of an extended crank and clunk upon starting, this was also when the problem began. I took my car in to feders subaru in Middletown NY....for a simple oil change.....there was a horrible odor after driving my car.....turns out they had poured oil all over my engine and it was burning. has to take it back and get it cleaned...went back again for low coolant....they claimed it wasn't low....lol. they had filled it and told me I was wrong. I never went back.. changed my dealership to colonialSubaru in Kingston ny....their service department had me drive over an hour each way countless times to try and fix the crank and clunk...over 5 times...and it was never ever fixed even after they brought in a " special" service guy......not to mention the terrible attitudes of their service department . I honestly had given up on this issue ever being fixed...and was planning to sell my car and never get another subaru again. i have owned 2 subarus prior to this one...and was also raised in a family driving subarus....and loved them. yet this experience had me so angry and I couldn't believe 2 dealerships couldn't fix the problem which would at times leave me stranded with my car not starting. I ended up moving to PA and found ertle subaru and thank God I did. they fixed the extended crank issue in 1 visit. . yes a single visit. I take my car to them for everything I need and they are so professional and knowledgeable. Bill and James at the desk listen to everything you are saying and convey that to the service men in back. I can say this dealerships service center is amazing and has changed my opinion of newer subarus. They have my car in tip top shape...and I love it again....no longer want to sell it. also, when I am ready for a newer model....i will be purchasing from Ertle. More

The worst service experience I've ever seen. Last year I was at Ertle Subaru for a transmission issue, and they had to replace the transmission issue under factory warranty. It took 5 weeks becau Last year I was at Ertle Subaru for a transmission issue, and they had to replace the transmission issue under factory warranty. It took 5 weeks because they had to rebuild it two or three times, but it was still never done correctly. They ended up putting in a re-manufactured transmission after their attempts of a rebuild. During this 5 week process I had a wheel damaged while my car was in their care and alerted the service writer Bill and the manager Chuck. They said they did not do this and that they would not repair it; they claimed the wheels never came off the car to drop the transmission out and there would be no way the wheel could have been damaged, however I could have 100 dollars off my next service. I argued that I brought it in near perfect and I didn't expect it back less than that, and they quickly agreed to resolve the issue. Upon pickup of the vehicle I had been given my car back completely covered in mechanic grease everywhere- such as on the steering wheel, seats, arm rests and center console- along with my bumper hanging off on the passenger side. I completely understand the grease, but the interior is the light platinum and should have been cleaned. I alerted the writer, Bill, who got the manager, Chuck, to come out and look over the car. He said he did not do this and told me he does not want to work with me. He said that every time I come in it's a different issue and that I should use a different dealer as they do not wish to work with me any longer. In the end I had to email the owner of the dealership and explain the whole experience just to get my car cleaned. Fast forward one year and my car is having what sounds like transmission whine, so I bring it back to the dealership. They go out for a ride with me to inspect the noise and verify that it's the transmission. Once I return to the dealer the writer, Bill, says the vehicle is modified and will not be inspected any further because I'm out of my 1 year unlimited mileage warranty on my re-manufactured transmission. I have to sit there and pull it up on Subaru of America's website that a re-manufactured transmission has a 2 year 24,000 mile warranty. Bill argues that that is incorrect with me and asks me to leave because they will not work on my car because it is lowered. I ask why that is an issue since the car was identical to what it was last year when they worked on it. I call up Subaru of America to get this resolved and they call Chuck at Ertle to have the car looked over. Ertle agrees and I set it up for that Friday at 9 in the morning. As I get there I am told they have no idea why I am there, they never spoke to anyone at SOA, and they refuse to diagnose the vehicle; I wasted my time for no reason. I leave 5 minutes after getting there and call SoA. I get a hold of the woman who talked to Chuck and she explains that Chuck "forgot" that he spoke to her and "forgot" what warranty is associated with a re-manufactured transmission. After explaining the incident from last year to her she promptly gets me in contact with Subaru 46 in Bud Lake, NJ. I drop the car off at Subaru 46 in NJ and they diagnose the car and do my recalls in less than 24 hours. They give me my car back fixed and cleaner than when I dropped it off. As a loyal Subaru owner, I expect my vehicle to be treated correctly and with respect, but Ertle Subaru was unable to do that. For these reasons my family and I will no longer purchase or service our vehicles with Ertle Subaru. More

Experience is just the opposite! Not only did i purchase my vehicle at Ertle but the experience was delightful Kathy in service was more than i expected especially since i live in NY Not only did i purchase my vehicle at Ertle but the experience was delightful Kathy in service was more than i expected especially since i live in NY and had many other options, rate them 5 stars, Barry More