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Ertle Subaru

Stroudsburg, PA

4.7
2,581 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,581 Reviews of Ertle Subaru

August 08, 2023

The dealership is great. My service advisor was not. He was extremely pushy and only seemed to care about selling additional unneeded or wanted services. And if he did his jo More

by CandyRandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Aug 16, 2023 -

Ertle Subaru responded

We appreciate your feedback and are sorry to learn about the negative experience with your advisor. At Ertle Subaru, our team strives for excellent service, so it's disappointing to know that you felt pressured in any way. I assure you, these comments will be shared with the team as part of our ongoing commitment to improve customer satisfaction. If you would like to discuss your visit at greater length or share additional concerns, I encourage you to contact me directly. Thank you, Tim Kelly - Service Manager - 570-213-4050

August 08, 2023

I have been using Ertle for over 20 years. I have purchased 11 cars during that period. In all that time the service in sales and repairs has been excellent. The personnel are efficient, po More

by GM13MRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Jim Ertle
Aug 09, 2023 -

Ertle Subaru responded

We're truly grateful for your continued support over the years! It's great to know that you are confident in the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

August 07, 2023

Love the treat and respect. You are always welcome and you are offer respect and support More

by JULIOVEGA3356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Alia Irizarry, Vincent Ashley, Nick Gouny
Aug 07, 2023 -

Ertle Subaru responded

We are thrilled to hear that you had a great experience at Ertle Subaru! Thank you for your business!

August 05, 2023

Kathy Aimer was very pleasant and knowledgeable about the work at hand. She let me know what was going on with the vehicle as it was being serviced. More

by venicedreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Aug 08, 2023 -

Ertle Subaru responded

It's great to know that Kathy provided you with such a positive experience at Ertle Subaru. We appreciate your feedback and hope to see you again soon!

August 04, 2023

After returning to the place three times, Ertle was able to find out where the water leak was coming from. Once the problem was identified it took almost 2 1/2 weeks to get it repaired. They did supply ano More

by DAVE7241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Aug 07, 2023 -

Ertle Subaru responded

We appreciate your patience during the repair process at Ertle Subaru, Dave. We're glad we could provide a loaner car for you while yours was being fixed and hope everything is running smoothly now. If there's anything else we can do for you, please don't hesitate to reach out. Take care! Tim Kelly - Service Manager - 570-213-4050

August 04, 2023

Tiffany was a great help to me. All the personnel was exceptional and professional which kept me feel great with no pressure. More

by ddegarmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Aug 04, 2023 -

Ertle Subaru responded

We're so glad to know that Tiffany and the rest of our team at Ertle Subaru made your experience a positive one. Thanks for sharing this feedback, we appreciate it!

August 04, 2023

Friendly and helpful service! Stephanie spent so much time with me and patiently answered all my questions. She was never pushy or in a rush. All of the staff seems dedicated a More

by barbara.edwards6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Stefanie Asaro, Winston Little
Aug 04, 2023 -

Ertle Subaru responded

We're delighted to know that Stephanie and the rest of our team at Ertle Subaru provided you with friendly, patient service. It's wonderful to see your recognition for their dedication! Thanks for supporting us as a local business.

August 04, 2023

Ertle is conveniently located for me, their system for service is efficient and reliable, and the service I have received has been very good. Nice waiting area, nice restroom, and nice loaner vehicle. More

by Kariellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Alia Irizarry
Aug 07, 2023 -

Ertle Subaru responded

Kariellen - We strive for top-notch customer experience in all areas and are so glad you noticed! Thanks for your positive feedback and for choosing Ertle Subaru above the rest. See you next time!

August 04, 2023

My problem was not resolved, I tried to call twice to get a hold of someone and never got a return call. Car still having same issues even after I spent over $2000 on a car. More

by Ventinstorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Entler, Vincent Ashley
Aug 04, 2023 -

Ertle Subaru responded

I'm sorry to read about the unresolved issues with your car, especially after you've reached out for assistance. This is not the level of service we aim to provide and I apologize for any inconvenience caused. We'd like a chance to make things right - please get in touch so we can discuss this further and find an appropriate solution. Thank you, Tim Kelly - Service Manager - 570-213-4050

August 03, 2023

Very good. Vehicle was parked under a pine tree which dropped sap (some large enough to obstruct front window view) on the car so, it would have been nice if i More

by erato20mf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Aug 03, 2023 -

Ertle Subaru responded

Thanks for your feedback and the high rating! We apologize if the car wasn't in perfect condition when returned. Your comment is noted, and we'll make sure to be aware of that moving forward. Safe travels!

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