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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

August 09, 2023

She help me with kind words and the other staff even open the door for me when coming in and walking out. They also washed my car after they finished the service. Top of all the price on the oil change is le More

by joey.apostadero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Tiffany Entler, Nick Graver, Eric Potrzuski
Aug 09, 2023 -

Ertle Subaru responded

Joey, it's great to know that you had a positive experience with our team at Ertle Subaru. We're glad we could provide excellent service and value for your oil change. Enjoy your new 2024 Subaru Outback!

August 09, 2023

Friendly, helpful, fast and easy appointments, and fort to resolve problems, comphy atmosphere. Kathy and Tiffany are great. More

by SR.NORDSTROM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Tim Kelly
Aug 09, 2023 -

Ertle Subaru responded

Hello, it's great to know that Kathy and Tiffany provided you with such a positive experience at Ertle Subaru. We appreciate your feedback!

August 09, 2023

I’ve been coming to Ertle Subaru for service for over 3 years. They are very professional, helpful, polite and friendly. More

by zerla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler
Aug 10, 2023 -

Ertle Subaru responded

We're glad to know you've had consistently positive experiences with our team at Ertle Subaru over the years. We appreciate your loyalty and look forward to continuing to serve you!

August 09, 2023

I really love how quick they are when I need something done. The staff is always polite and helpful. More

by Erin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman who answers the phone for service scheduling is so sweet and helpful! Unsure of her name but she is great and always so helpful! , Meghan Ertle, Kathy Aimer, Ashley Bierbaum, Ashley Ortiz
Aug 09, 2023 -

Ertle Subaru responded

Thank you for choosing Ertle Subaru, Erin. We appreciate your support and are here to help with any of your future service needs.

August 08, 2023

Vincent was very helpful when he realize that we would have to wait he gave us a rental to run our errands and call us when our car was ready. Thank you Vincent. Justina More

by MOSES223
Recommend Dealer
Yes
Employees Worked With
Vincent Ashley
Aug 08, 2023 -

Ertle Subaru responded

We're glad to know that Vincent was able to assist you efficiently during your visit at Ertle Subaru. Safe travels, and we hope to see you again down the road!

August 08, 2023

The dealership is great. My service advisor was not. He was extremely pushy and only seemed to care about selling additional unneeded or wanted services. And if he did his jo More

by CandyRandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Aug 16, 2023 -

Ertle Subaru responded

We appreciate your feedback and are sorry to learn about the negative experience with your advisor. At Ertle Subaru, our team strives for excellent service, so it's disappointing to know that you felt pressured in any way. I assure you, these comments will be shared with the team as part of our ongoing commitment to improve customer satisfaction. If you would like to discuss your visit at greater length or share additional concerns, I encourage you to contact me directly. Thank you, Tim Kelly - Service Manager - 570-213-4050

August 08, 2023

I have been using Ertle for over 20 years. I have purchased 11 cars during that period. In all that time the service in sales and repairs has been excellent. The personnel are efficient, po More

by GM13MRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Jim Ertle
Aug 09, 2023 -

Ertle Subaru responded

We're truly grateful for your continued support over the years! It's great to know that you are confident in the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

August 07, 2023

Love the treat and respect. You are always welcome and you are offer respect and support More

by JULIOVEGA3356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Alia Irizarry, Vincent Ashley, Nick Gouny
Aug 07, 2023 -

Ertle Subaru responded

We are thrilled to hear that you had a great experience at Ertle Subaru! Thank you for your business!

August 05, 2023

Kathy Aimer was very pleasant and knowledgeable about the work at hand. She let me know what was going on with the vehicle as it was being serviced. More

by venicedreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Aug 08, 2023 -

Ertle Subaru responded

It's great to know that Kathy provided you with such a positive experience at Ertle Subaru. We appreciate your feedback and hope to see you again soon!

August 04, 2023

My problem was not resolved, I tried to call twice to get a hold of someone and never got a return call. Car still having same issues even after I spent over $2000 on a car. More

by Ventinstorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Entler, Vincent Ashley
Aug 04, 2023 -

Ertle Subaru responded

I'm sorry to read about the unresolved issues with your car, especially after you've reached out for assistance. This is not the level of service we aim to provide and I apologize for any inconvenience caused. We'd like a chance to make things right - please get in touch so we can discuss this further and find an appropriate solution. Thank you, Tim Kelly - Service Manager - 570-213-4050

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