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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

August 04, 2023

Tiffany was a great help to me. All the personnel was exceptional and professional which kept me feel great with no pressure. More

by ddegarmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Aug 04, 2023 -

Ertle Subaru responded

We're so glad to know that Tiffany and the rest of our team at Ertle Subaru made your experience a positive one. Thanks for sharing this feedback, we appreciate it!

August 04, 2023

Friendly and helpful service! Stephanie spent so much time with me and patiently answered all my questions. She was never pushy or in a rush. All of the staff seems dedicated a More

by barbara.edwards6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Stefanie Asaro, Winston Little
Aug 04, 2023 -

Ertle Subaru responded

We're delighted to know that Stephanie and the rest of our team at Ertle Subaru provided you with friendly, patient service. It's wonderful to see your recognition for their dedication! Thanks for supporting us as a local business.

August 04, 2023

Ertle is conveniently located for me, their system for service is efficient and reliable, and the service I have received has been very good. Nice waiting area, nice restroom, and nice loaner vehicle. More

by Kariellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Alia Irizarry
Aug 07, 2023 -

Ertle Subaru responded

Kariellen - We strive for top-notch customer experience in all areas and are so glad you noticed! Thanks for your positive feedback and for choosing Ertle Subaru above the rest. See you next time!

August 04, 2023

After returning to the place three times, Ertle was able to find out where the water leak was coming from. Once the problem was identified it took almost 2 1/2 weeks to get it repaired. They did supply ano More

by DAVE7241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Aug 07, 2023 -

Ertle Subaru responded

We appreciate your patience during the repair process at Ertle Subaru, Dave. We're glad we could provide a loaner car for you while yours was being fixed and hope everything is running smoothly now. If there's anything else we can do for you, please don't hesitate to reach out. Take care! Tim Kelly - Service Manager - 570-213-4050

August 03, 2023

They tell you all lies about your to get you to spend more but they want to buy your car crazy More

by STACYASEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer, Nick Gouny
Aug 04, 2023 -

Ertle Subaru responded

Stacy, I am concerned to read this feedback. Our intention is never to misinform or inconvenience our guests, so I am sorry that we gave you the wrong impression. If you would be willing to discuss the details with me, I would appreciate the opportunity to clear things up. I will look for your contact information, but please don't hesitate to reach out to me as well. Thank you, Tim Kelly - Service Manager - 570-213-4050

August 03, 2023

Very good. Vehicle was parked under a pine tree which dropped sap (some large enough to obstruct front window view) on the car so, it would have been nice if i More

by erato20mf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Aug 03, 2023 -

Ertle Subaru responded

Thanks for your feedback and the high rating! We apologize if the car wasn't in perfect condition when returned. Your comment is noted, and we'll make sure to be aware of that moving forward. Safe travels!

August 03, 2023

Very professional and willing to do whatever it takes to satisfy their clients Vin Ashley is an asset to your service advisor team. More

by vincemarucci95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Ashley
Aug 04, 2023 -

Ertle Subaru responded

Vince, we appreciate your kind words about our team! Thank you for choosing Ertle Subaru and for sharing your experience. Drive safely!

August 02, 2023

The car was taken for inspection and allegedly had an oil cooler leak that would have cost $1700.00. When taken for a second opinion it was found there was no leak. We would have been ripped off!!!!!!! On More

by bunnynana07
Service Price Transparency
Recommend Dealer
No
Employees Worked With
dont remember who I worked with
Aug 03, 2023 -

Ertle Subaru responded

This feedback is concerning to receive. We aim to deliver seamless assistance that helps build confidence and trust in our service, and I sincerely apologize for any unresolved issues with your vehicle. I'd appreciate an opportunity to discuss this further and see what I can do to help here. Please consider reaching out to me directly when you have a moment. Thank you, Tim Kelly - Service Manager - 570-213-4050

August 02, 2023

They were fast to get you scheduled and then get you in and out fast More

by Bellcindy712
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Aug 03, 2023 -

Ertle Subaru responded

Thank you for the great review! Your support means a lot to us here at Ertle Subaru. Drive safely!

July 31, 2023

Always accommodating and pleasant. Thank you Ertle for always putting the customer first. You guys rock!! More

by jmsmith411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler
Aug 02, 2023 -

Ertle Subaru responded

We're delighted to know you had a positive experience with us at Ertle Subaru! Thanks for the kind words and support, we always strive to put our customers first.

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