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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

June 09, 2023

The wait time was not long and alot faster than i expected. I had the differential service done and my car can hold twice as much gallons after a fill up. It was nice that they had a master tech do i More

by emilygeorgia113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 09, 2023 -

Ertle Subaru responded

We appreciate the positive review, Emily! We're glad to hear that your service was completed quickly and that you had a good experience. Thanks again for choosing Ertle Subaru, and we hope to see you back again down the road!

June 09, 2023

Service Department along with the the other employees on staff are knowledgeable, honest & very professional. I have & will continue to recommend Ertle as a great dealership to purchase a car. Always please More

by mamarsh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Marsh, Kathy Aimer
Jun 09, 2023 -

Ertle Subaru responded

We're thrilled to hear that you've had such positive experiences with our knowledgeable and honest staff! At Ertle Subaru, we strive to make every visit a great one and are delighted that you continue to recommend us as a great dealership. Thank you for your support!

June 08, 2023

Excellent experience with learned personnel. Useful information . Caring and friendly..satisfaction with entire new car purchase details. More

by mamajoan
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Juan Bodden, Nick Graver
Jun 08, 2023 -

Ertle Subaru responded

We are thrilled to hear about your excellent experience at Ertle Subaru! Our team is dedicated to providing careful and informative service, so we're glad that you are satisfied. Enjoy the new ride!

June 08, 2023

I had a very sour experience at this dealership. The management on the service side is very bad. More

by Dominiclillith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Bodden, Kathy Aimer, Jason Cullen, Winston Little, Tim Kelly
Jun 08, 2023 -

Ertle Subaru responded

We're sorry to hear you had a difficult time working with our service team. If you're available to speak over the phone, I'd like to learn more about what occurred during your recent visit and hopefully better understand how we can improve our customer services moving forward. Thanks for sharing your feedback. I look forward to speaking with you soon. Sincerely, Tim Kelly - Service Manager - 570-213-4050

June 08, 2023

The service department as well as the entire staff at Ertle Subaru is stellar. Tiffany E. is always a pleasure to deal with and she always gets me in and out in a very reasonable amount of time. I apprec More

by CINDYCOCONUT@HOTMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Jun 08, 2023 -

Ertle Subaru responded

We're thrilled to hear that you had a great experience with our service department and staff, Cindy! Tiffany is a great asset to our team, and we'll be sure to let her know about your positive feedback. Thank you for choosing Ertle Subaru, and we hope to see you again down the road!

June 08, 2023

My experiences with Ertle Subaru have always been very positive. My recent visit for my 1st service on my new Forester was also extremely positive. Did not wait long and everyone is very pleasant. More

by ACORTESJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, Tiffany Entler
Jun 08, 2023 -

Ertle Subaru responded

We're thrilled to hear about your positive experiences with Ertle Subaru! We're glad that your first service on your new Forester went smoothly and that we were able to provide you with a pleasant experience. Thank you for taking the time to share your feedback.

June 08, 2023

My experience with this dealership was so bad, I send letters to the GM and President. After that the finance guy called me and got very defensive on the phone. I was so miserable with the experience I More

by dogstar729
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Graver
Jun 08, 2023 -

Ertle Subaru responded

This review is concerning to us, and we deeply apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I would appreciate the chance to learn more about what transpired in order to see how we can improve your 2-star rating moving forward. Please call me at your earliest convenience. Thank you, Meghan Ertle - General Sales Manager - 570-213-4015

Jul 02, 2023 -

dogstar729 responded

Unfortunately this happened in December. You had your chance to do more than offer me a free tank of gas and a car cleaning, both I refused. If you want to know more about what transpired I suggest you read the letter I sent. Like I said in the review, I traded the Subaru in for a Toyota at Haltermens where I was treated with respect.

June 08, 2023

well staffed, quick service, free car wash. great people and plenty of seatimg area for me More

by henke0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Ashley Bierbaum, Jason Cullen, Nick Graver
Jun 08, 2023 -

Ertle Subaru responded

Thanks for the great review of Ertle Subaru! We are here to help with any of your future service needs.

June 08, 2023

Great service, very reputable and honesty. ONTIME DELIVERY SERVICE OF NEW VEHICLE. WILL RECOMMEND TO FAMILY AND FRIENDS. More

by PRINTER41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Alicea, Winston Little
Jun 08, 2023 -

Ertle Subaru responded

We are glad to hear that you had a great experience and found our service to be reputable and honest. At Ertle Subaru, we always strive for timely delivery of our new vehicles. Thanks for recommending us to your family and friends — we appreciate your support!

June 08, 2023

As always, service at Ertle was excellent. And, as always, Kathy Aimer was also excellent. I've been a customer of Ertle for years and it's good to know your high standards are being consist More

by G7474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 08, 2023 -

Ertle Subaru responded

We're so glad to hear that you had an excellent experience with us at Ertle Subaru! We appreciate your continued loyalty over the years, and we'll be sure to pass along your compliments to Kathy. Looking forward to seeing you again in the future! Take care!

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