Back

Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

Directions

By Type

2,586 Reviews of Ertle Subaru

April 23, 2023

It always feels like I'm in good hands. Ertle has been a great dealership. That's why I've purchased 4 cars from them. They always do right by us. More

by FADITHAYEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, David Kleiman, Alia Irizarry
Apr 24, 2023 -

Ertle Subaru responded

We're so glad to hear that you feel confident in our services at Ertle Subaru! We truly appreciate your loyalty and support in choosing us for your car purchases. Thank you for taking the time to share your experience with us.

April 22, 2023

The work was i wanted done on it was good but im annoyed with the 10 subarau stamps all around my car windows. More

by vfortner91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Apr 24, 2023 -

Ertle Subaru responded

We're glad to hear that the service we provided for your vehicle met our high expectations. However, we apologize for the inconvenience caused by the stamps on your car windows. We never intend to leave a negative impression on our customers, and we'd like to make things right for you. Please give me a call directly so we can discuss how we can assist you further. Thank you for your feedback, Tim Kelly - Service Manager - 570-213-4050

April 22, 2023

The price matched close to the estimate given for the 3 areas that needed to be fixed. I waited for the vehicle & it was finished more quickly than I expected. And now with the new air filter, I get much More

by INDIALADYUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, David Kleiman, Alia Irizarry
Apr 24, 2023 -

Ertle Subaru responded

We're so glad to hear that your experience was a positive one! It's great to know that we were able to get your vehicle back on the road quickly and efficiently. Thank you for choosing Ertle Subaru, and we hope to see you back again down the road!

April 22, 2023

Joe made a stressful situation a very pleasant one. I couldn’t be happier with his knowledge, patience and professionalism! More

by KAHLANA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Alicea
Apr 24, 2023 -

Ertle Subaru responded

Thank you for reviewing Joe and Ertle Subaru! Have an awesome day!

April 22, 2023

The preowned honda civic i got was not checked out very well in the garage, when I got it home I inspected it a lot more and found some water in the trunk and the jack had some missing parts from it, I pl More

by MIKEROB64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denny Castellaneta, Stephen Lepre
Apr 24, 2023 -

Ertle Subaru responded

Mike, I'm so sorry to hear about the issues you've encountered with your vehicle. We always strive to ensure our vehicles are in top shape before they leave our lot, so it's concerning to hear this feedback. I'd like to address your concerns and make sure we get that second key to you as soon as possible. Please consider giving me a call directly so we can discuss how we can help. Thank you for bringing this to our attention. Best, Meghan Ertle - General Sales Manager - 570-213-4015

April 21, 2023

Everyone was friendly, but I took my car in for a recall for the brake light switch and the next day my car stopped accelerating. Being 9 months pregnant, this made it very stressful driving. I took it to a More

by aschweitzer222
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Entler
Apr 24, 2023 -

Ertle Subaru responded

I'm very concerned to read about your experience with your brake light switch. I can't imagine how difficult that must have been, and I sincerely apologize for the mix-up on our end. We take issues like this very seriously and will be sure to address this as a team so we can prevent something like this in the future. If there's anything else we can do for you now, please don't hesitate to reach out to me directly. Thank you, Tim Kelly - Service Manager - 570-213-4050

April 21, 2023

I have always been and continue to be pleased with the service reps and their service. More

by ktsubscribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Apr 24, 2023 -

Ertle Subaru responded

Thank you for being a loyal client of Ertle Subaru! See you next time!

April 21, 2023

Excellent dealership! Employees are great, departments are fine. Service is terrific. Have been going there for many years. More

by twila_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Kathy Aimer, Jim Ertle, Tiffany Entler
Apr 24, 2023 -

Ertle Subaru responded

We are thrilled to hear that you have had an excellent experience with us at Ertle Subaru for many years! We appreciate your loyalty and look forward to serving you for many more years to come!

Apr 24, 2023 -

twila_d responded

Going there is outstanding and I shall always plan to go back!

April 21, 2023

My service advisor, Kathy Aimer is awesome, however the service team rotated my directional tires and put them on backwards! More

by George Hupfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Apr 24, 2023 -

Ertle Subaru responded

George, thank you for acknowledging Kathy's quality care. However, it's disappointing to hear that there was a mistake and that your vehicle was not returned to you in the proper condition. I'd like to step in so that I may address your concerns directly and see if I can help make things right. I will take a look for your contact information, but, in the meantime, please feel free to reach out. Thank you, Tim Kelly - Service Manager - 570-213-4050

April 21, 2023

Very happy with the service. Tiffany and the service director Tim are outstanding workers. Outstanding! More

by chilly14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler, Tim Kelly
Apr 21, 2023 -

Ertle Subaru responded

We're thrilled to hear that you had a great experience with us! At Ertle Subaru, we take pride in our team and are pleased to hear that Tiffany and Tim provided you with outstanding service. Thank you for choosing us for your automotive needs!

...
52
...