Back

Ertle Subaru

Stroudsburg, PA

4.7
2,601 Reviews

798 N 9th St

Stroudsburg, PA

18360

Directions

By Type

2,601 Reviews of Ertle Subaru

April 04, 2023

Ertl Subaru's service department is simply outstanding. The staff is knowledgeable, friendly, and always willing to go the extra mile to ensure that your vehicle is running smoothly. They are true experts More

by jonesy311c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Granek, Randy Hernandez, Tiffany Entler
Apr 04, 2023 -

Ertle Subaru responded

This review makes our day! Thank you for choosing Ertle Subaru and for sharing your glowing feedback about our team, inventory, and atmosphere. We hope to welcome you back again down the road!

April 02, 2023

Dealer ok paper work. to long to sit around and wait to get done. And to mant paper to sign More

by TENSTEP999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Lombardi, Anthony Rizzo, Denny Castellaneta
Apr 03, 2023 -

Ertle Subaru responded

Thank you for this feedback. We are always looking for ways to improve, and we will be sure to keep this in mind in the future. If there is anything more we can do to assist you, please feel free to reach out! - The Ertle Subaru team

April 02, 2023

To date I have only had great experiences with the service at Ertle. My husband took my car in the last two times so I really can't speak of the experience during the last two visits. More

by tinbri2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Apr 03, 2023 -

Ertle Subaru responded

Thank you for the review! We are so glad to hear that you have had such successful service experiences working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

April 01, 2023

I bought my car new there & it's at 98,500 & still going strong thanks to excellent care by this dealership! More

by INDIALADYUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler
Apr 03, 2023 -

Ertle Subaru responded

Thank you for the review! We appreciate your business and hope to see you back again at Ertle Subaru. Safe travels!

April 01, 2023

Tiffany is a wonderful service rep. Very professional and accommodating. She made sure all our concerns were addressed. More

by Boricuabell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Apr 03, 2023 -

Ertle Subaru responded

Thank you for giving a shout-out to Tiffany! The Ertle Subaru team is lucky to have her, and we'll pass your review along. See you next time!

March 31, 2023

Handled warranty work for our car. Everything went smoothly and they kept us up to date on the progress. Thanks Tiffany! More

by Clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Mar 31, 2023 -

Ertle Subaru responded

Thank you for the review, Clay! We are so glad to hear that you had a successful service experience working with Tiffany. Drive safely, and we hope to see you back again at Ertle Subaru!

March 31, 2023

Service desk are very helpful and friendly, people that works there are very professional and the place is nice and clean. More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Maddalena
Mar 31, 2023 -

Ertle Subaru responded

Johnny, thank you for the review! We appreciate your business and hope to see you back again at Ertle Subaru. Safe travels!

March 31, 2023

Fast and Efficient! Ertle is a name that can be trusted. If the prices seem a bit steep, just remember you get what you pay for! More

by garciuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Apr 18, 2023 -

Ertle Subaru responded

Thank you so much for your continued support! Our team is always happy to help you out!

March 31, 2023

took car in for first service had the 8am appointment got the 745am oil change tire rotation and radio needed an update. first one there, sat and watched 5 other people come in after me and leave before More

by BTHETNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Apr 03, 2023 -

Ertle Subaru responded

This feedback is concerning to read, and I understand why you're upset. We aim to deliver timely and seamless service, and I apologize this was not reflected in your experience. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so I can see how we can assist you moving forward? Thank you, Tim Kelly - Service Manager - 570-213-4050

March 31, 2023

well organized but waiting area and order processing area too chaotic . . . would not wait hours in the space. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept tiffany
Apr 03, 2023 -

Ertle Subaru responded

Terry, thank you for taking the time to share this feedback. I will address this feedback with our team so we can improve moving forward. If you'd like to continue this conversation, please feel free to reach out to me directly. Thank you, Gus Wadsworth - General Manager - 570-213-4025

...
59
...