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Ertle Subaru

Stroudsburg, PA

4.7
2,585 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,585 Reviews of Ertle Subaru

March 31, 2023

Service desk are very helpful and friendly, people that works there are very professional and the place is nice and clean. More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Maddalena
Mar 31, 2023 -

Ertle Subaru responded

Johnny, thank you for the review! We appreciate your business and hope to see you back again at Ertle Subaru. Safe travels!

March 31, 2023

Fast and Efficient! Ertle is a name that can be trusted. If the prices seem a bit steep, just remember you get what you pay for! More

by garciuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Apr 18, 2023 -

Ertle Subaru responded

Thank you so much for your continued support! Our team is always happy to help you out!

March 31, 2023

took car in for first service had the 8am appointment got the 745am oil change tire rotation and radio needed an update. first one there, sat and watched 5 other people come in after me and leave before More

by BTHETNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Apr 03, 2023 -

Ertle Subaru responded

This feedback is concerning to read, and I understand why you're upset. We aim to deliver timely and seamless service, and I apologize this was not reflected in your experience. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so I can see how we can assist you moving forward? Thank you, Tim Kelly - Service Manager - 570-213-4050

March 31, 2023

well organized but waiting area and order processing area too chaotic . . . would not wait hours in the space. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept tiffany
Apr 03, 2023 -

Ertle Subaru responded

Terry, thank you for taking the time to share this feedback. I will address this feedback with our team so we can improve moving forward. If you'd like to continue this conversation, please feel free to reach out to me directly. Thank you, Gus Wadsworth - General Manager - 570-213-4025

March 30, 2023

Knowledgeable, friendly, well-planned and got the job done fast. Competitive hourly rates. Good quality work. More

by cavaluzf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kleiman
Mar 31, 2023 -

Ertle Subaru responded

We're glad to hear our team delivered a friendly, informative, and efficient vehicle service! Ertle Subaru appreciates your business. We hope to see you again in the future!

March 29, 2023

The staff is extremely friendly and knowledgeable. The waiting area is kept up and tidy. My regular service advisor, Tiffany Entler, is incredible at what she does. She is the sole reason I keep comin More

by patrick-turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Tiffany Entler
Mar 30, 2023 -

Ertle Subaru responded

We are glad to hear that Tiffany has earned your loyal business, Patrick. Thank you for sharing this positive feedback with the Ertle Subaru team!

March 29, 2023

This dealership has little care of older vehicles, which must be the reason mine was returned to me with broken parts and why they are avoiding my phone calls. More

by OldOutBack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Entler
Mar 30, 2023 -

Ertle Subaru responded

This feedback is very concerning to receive. This is certainly not how we aim to run our business, and I sincerely apologize if we left the wrong impression. If you're interested in discussing this further, I'd like to address your concerns as soon as possible. Please consider contacting me directly when you have a moment. Thank you, Tim Kelly - Service Manager - 570-213-4050

March 29, 2023

Great dealership, but not satisfied with the Knowledge of the Subaru vehicle and parts. I’ve return my vehicle three times for the same issues More

by dpoeticsoul555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Mar 30, 2023 -

Ertle Subaru responded

I am sorry to read this feedback. We want the most for our guests, and it is disappointing that you are having trouble with your vehicle. I would appreciate another chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Tim Kelly - Service Manager - 570-213-4050

March 29, 2023

the welcome was great coming to the dealership but my sales rep was slow getting back to me with information. Overall the experience was not bad.. More

by oddsanns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Joseph Alicea, Ashley Bierbaum, Ashley Ortiz
Mar 29, 2023 -

Ertle Subaru responded

Thank you for your feedback. The Ertle Subaru team sincerely appreciates your patience and support!

March 28, 2023

I got great service there from buying to having car serviced. I just wish it wasn’t so far away from me. More

by SKURJUNISBEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle
Mar 28, 2023 -

Ertle Subaru responded

Thank you for reviewing us! We are thrilled to hear that you are confident in the Ertle Subaru team to get the job done. Safe travels, and we hope to see you back!

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