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Ertle Subaru

Stroudsburg, PA

4.7
2,585 Reviews
Call Dealership (570) 213-4047
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798 N 9th St

Stroudsburg, PA

18360

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2,585 Reviews of Ertle Subaru

June 09, 2022

Service was prompt and efficient. I requested a specific loaner car but didn’t have the opportunity to drive it because other customers had gotten it before me. More

by shanebrooks1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cullen, Tiffany Korodan
Report | Print
Jun 09, 2022 -

Ertle Subaru responded

Thank you for sharing. We're glad that your service was prompt and that you were able to get a loaner for your service. We're sorry we didn't have the perfect one for you, we'll discuss this feedback with the team. Thanks for the review, and see you again next time!

June 08, 2022

Professional and thorough. Friendly staff, comfortable waiting room. I love my Subaru. Would recommend them. More

by CIRIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Report | Print
Jun 08, 2022 -

Ertle Subaru responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back!

June 08, 2022

Very friendly staff. In and out in no time at all. Everything was explained in detail. More

by CLAREWCOLGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Tiffany Korodan
Report | Print
Jun 08, 2022 -

Ertle Subaru responded

Thanks for the stellar review of Ertle Subaru! We appreciate it and will see you again next time.

June 07, 2022

Great service with a super courteous staff. I would definitely recommend Ertle Subaru for service or sales. More

by Freddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Korodan
Report | Print
Jun 08, 2022 -

Ertle Subaru responded

Freddy - It means a lot to hear that we earned your recommendation. Thank you so much for trusting Ertle Subaru with your business!

June 07, 2022

Another enjoyable service visit. Personal, friendly professional service performed in a timely manner. Distinguished between those items that are safety concerns and those which are More

by BOBCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Report | Print
Jun 08, 2022 -

Ertle Subaru responded

We really appreciate your thoughtful feedback! Thank you for choosing Ertle Subaru and for sharing your experience with our team. We look forward to welcoming you back again down the road!

June 07, 2022

They did not seem to have their ducks in a row. I had appointment to purchase a car and sign paperwork. When I arrived, neither the car or paperwork was ready. It took 4 hours to finish the proc More

by LCALLAGHANYST
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denny Castellaneta, Stephen Lepre
Report | Print
Jun 07, 2022 -

Ertle Subaru responded

I am sorry to read this feedback as we strive to deliver a streamlined purchase experience for our guests. I want to clarify that your purchase took longer than anticipated because you had expressed interest in a different vehicle while paperwork for the other was already being processed. We will make a note of this review, but get in touch if you'd like to discuss this delay further. Best of luck, Denny Castellaneta - Used Car Manager - 570-213-4059

Jun 07, 2022 -

LCALLAGHANYST responded

Denny, When we arrived at 9am, the vehicle was not at the dealership. It did not arrive until 10am. At that point, we did consider another vehicle. However, by 11am we were ready to move forward with the original vehicle. We then waited 1.5 hours for you to check MT fees (which could have been done in the two days prior) and get the paperwork together. It was very clear that you did not have the paperwork ready as I had requested. I agree, 1 hour was us looking at other vehicles ... but that still leaves 2.5 hours that you spent prepping paperwork that should have already been completed. It was a clear disrespect of our time.

June 06, 2022

I found the team at Ertle Subaru to be courteous, knowledgeable, accommodating, and customer focused. I’ve been impressed by their service every time More

by MVARIANOJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Korodan
Report | Print
Jun 06, 2022 -

Ertle Subaru responded

Thank you for the amazing review. We are glad that our team was courteous, knowledgeable, and nice to work with. See you again next time here at Ertle Subaru!

June 05, 2022

Very pleasant and kind person well knowledgeable about my purchase . Would recommend people to the motorsport department. More

by Kimharrisont
Price
Recommend Dealer
Yes
Employees Worked With
David Castillo
Report | Print
Jun 06, 2022 -

Ertle Subaru responded

Thank you for the great review, Kim! We are thrilled to hear that you had a successful purchase experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

June 05, 2022

Everyone was courteous, efficient and the car was ready sooner than promised. Having a loaner car was a real plus. More

by lucieannsmama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson, Tiffany Korodan
Report | Print
Jun 06, 2022 -

Ertle Subaru responded

We are glad to see this positive feedback! Thank you so much for coming to Ertle Subaru for your auto service needs. Have a great week!

June 03, 2022

Tiffany was very polite and helpful, I would recommend people to get there cars checked here More

by Quedragon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Korodan
Report | Print
Jun 03, 2022 -

Ertle Subaru responded

Your recommendation of Tiffany and the team means a lot to us! Thank you for trusting Ertle Subaru with your business, we hope to welcome you back again down the road. Drive safely!

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