Estero Bay Chevrolet

Exceeded my expectations All my dealings with Estero Bay Chevrolet exceeded my expectations. If you are in the market for a new car I highly recommend you try this dealership, All my dealings with Estero Bay Chevrolet exceeded my expectations. If you are in the market for a new car I highly recommend you try this dealership, you will not be disappointed. A++++++++++ More

Jose for service this is the reason to take your Chevy to this dealer for service. When he has not been there, it has been less than stellar.. this is the reason to take your Chevy to this dealer for service. When he has not been there, it has been less than stellar.. More

excellent sales person was respectful, courteous and precise. The whole staff were exceptional. The fact that sales person picked me up at my home on the day of sales person was respectful, courteous and precise. The whole staff were exceptional. The fact that sales person picked me up at my home on the day of delivery was so nice of him. More

Oil change Prompt and professional service for my 2015 corvette. Appointment was made and service was performed professionally. Car was clean and well protecte Prompt and professional service for my 2015 corvette. Appointment was made and service was performed professionally. Car was clean and well protected from the elements. More

Bait and Switch My experience with Estero Bay Chevrolet starts about 6 months ago when I purchased a used Chevy SS 2015 from them. That experience went fine although My experience with Estero Bay Chevrolet starts about 6 months ago when I purchased a used Chevy SS 2015 from them. That experience went fine although the price I got was just ok. They told me the car was already being held verbally by someone else but told me that since I was there they would sell the car to me instead. Selfishly, I didn't care much but it should have been a sign that they don't care much about their customers. Two weeks ago, I called Marcus who I worked with there and let him know I would like to get a price on a Spark for my business. I told him we will probably buy two but definetly one. He told me they could make a great deal on a 2015 and would do a dealer trade. Price was $12,700. Quite a discount. I didn't bother shopping them elsewhere and have a deposit on the car over the phone. I had the sales person also email me the VIN on the car and the agreed sale price. Upon arrival to the dealership, I signed a few papers and then Marcus went over the price again. Except the price was now 13,600. I mentioned to Marcus that the price was higher than agreed and he seemed surprised by this. Whether genuine or not, I'm unsure. Regardless, I showed him the email and he took it to Pat, the store's GM who was sitting just around the corner. Marcus informed me that they had made a mistake and the price was the $13,600. I told them this was a "bait and switch" and I would not be buying the car from them if they couldn't sell at the agreed price. Marcus went back to Pat and he came back to inform me that they had paid $250 just to get the car from me and this was my car. The best they could do was reduce the cost another $260. I informed them that I would not be doing this and out of principle they should sell me the car at the agreed price. They would not. Worse, was that Pat never left his desk 5 feet away from me to explain the situation. Instead he left Marcus to do all of the explaining. I am a business owner. We all make mistakes; I understand that. BUT this went beyond that and little effort was made to mitigate the issue. I normally don't take the time to write negative reviews but this situation was "special" enough to do so. In the end, I purchased a vehicle from another local dealership and again agreed on a price over the phone. They accidentally forgot the windows had been tinted and that the car had wheel locks that they didn't include in my price... Guess what? They still honored the agreed price regardless. It's not hard to offer good customer service but my experience at Estero Bay Chevrolet would seem to suggest otherwise. More

Worst experience ever! I wanted to help my father pick out a new Silverado. I'm not claiming to be a professional car buyer BUT I knew how to shop and treat people. I never I wanted to help my father pick out a new Silverado. I'm not claiming to be a professional car buyer BUT I knew how to shop and treat people. I never once went in with the "you've got 5 minutes to give me your best number or I'll buy elsewhere" attitude. I told the sales people I worked with at a several different dealers that I'll gladly work with you guys and I'm aware of the significant discounts currently on the Silverado's and I know what my fathers trade is worth. I wasn't expecting to be treated any differently, I just wanted to clear the air and inform them that I'm an educated buyer and give them the professional courtesy to know who they were working with. After several days of negotiation between 2 dealerships we struck a deal with Kevin Curran from Estero Bay. My father and I had run out of time on Saturday the 11th and told him we'd be back to pick up the truck when they opened the next day at noon. My father left a deposit for the truck, there was a couple things that needed to be done to it before we picked it up the next day and we had agreed upon a 72 month term and "under $400". Upon arriving at Estero Bay to pick the truck up Kevin greeted us and immdiately swapped out the plates from car to car and started going over the books for the new truck and when he was asked about the monthly payment so we actually see REAL numbers, he shrugged it off and said the finance manager had the paperwork and everything was fine. I let it go knowing that I've got a long text history in my phone of the agreement that we had come to so I was leary but not worried. Finally the time comes to go sign the paperwork. Right off the bat the finance manager has my father signing mileage disclosures so I said "hold on, what the bottom line price and monthly payment?" The finance manager told us $404/month for 75 months. And at that point the original deal we had was costing a whole lot more than we had ever agreed to. About $1500 more. We explained that thats not what we had been told and there was no way we were going through with it. Extending the term and getting close to the payment is an unethical trick and just a bad business tactic. I can't say specifically that Kevin had lied to us. His managers may not have been totally up front and honest with him on the numbers, I do know Kevin wouldn't look at my father when he went in to get his deposit first thing Monday morning though, so whoever reads this can make up your own minds. Ultimately a manager who's name I don't know spoke to my father and wanted to know what had happened. My father told him and showed him the text messages and the manager basically shrugged it off when my father said you didn't honor the deal that was agreed to here very clearly and you tried take advantage of me. The manager didn't say a word and gave him his money back. So here we are, buying a much more expensive Silverado LTZ from Matt Willison at Bob Taylor Chevy in Naples who couldn't be a more of a pleasure to work with. Very informative, not harsh, giving us all the info we could possibly ask for in writing. With that said, do your homework, be an informed buyer, shop dealerships, but steer far clear from Estero Bay Chevrolet! More