Ettleson Hyundai - Service Center

Very Bad Customer Service I got a fuel pump put in my 2010 accent 11/14/2014. Last night 10/14/2015 fuel pump burned out. Not even a yr old,and only 5,200 miles put on car sinc I got a fuel pump put in my 2010 accent 11/14/2014. Last night 10/14/2015 fuel pump burned out. Not even a yr old,and only 5,200 miles put on car since fuel pump put in! I was told because my car is out of warrenty 8/14/2015 so is the fuel pump. So I have to pay to get another fuel pump put back into my car. Per ettleson's sevice manager(Ryan ?) their is nothing he can do about it and just because another place says it's the fuel pump doesn't really mean its so. I paid 101 dollars to get car towed to good yr last night and now ettleson tells me to get it towed to them and they will see if in fact it is fuel pump and if it is I would still have to pay for it, end of story. I then called Family hyundai were I usually bring my car,and bought it there. John tried to get this problem remedied. With discounts which I appreciate his time, but because I didn't originally didn't pay for the pump, I can't use the pump's warrenty 12 mos/12,000 miles of which it was 11mos/5,200 miles since pump put in. Supposely when I bought the car it had a lifetime warrenty,must be certain things. I know customer service isn't anything any business cares about but you would think they could have done something,paid for towing,the part and I'd pay for service. Very disappointed. My car is only 5yrs old and I've already had it towed 2x and put in 1,500 dollars that wasn't scheduled maintenace. Oh yes and no call back from Todd. More

WARNING: DO NOT TRUST THIS DEALERSHIP I originally purchased my car from this dealership. The car is a little under 4 years old with 20,000 miles on it. The dealership told me that I need I originally purchased my car from this dealership. The car is a little under 4 years old with 20,000 miles on it. The dealership told me that I need to replace the timing belt for a cost of $600 (they claimed this was necessary every 5 years or 60,000 miles), and they also wanted me to get a fluid injection service (they claimed this was necessary every 20,000 miles). The users manual for the car says the timing belt shouldn't be a problem until after 90,000 miles or 108 months (9 years). Since this didn't match with what the dealership was telling me, I went to another auto repair shop for a second opinion. The second auto repair shop said the timing belt looks fine, and the fluids (especially the engine coolant) were not topped off when the dealership said they had done that. They also said that the fuel injection service is not necessary on a car that is this young. If you do get maintenance on your car at Ettleson Hyundai, check your fluids after you leave. I am never going back because I have lost all trust. For extra information, the adviser I spoke with while at Ettleson Hyundai is named Alex Wilkosz and the technician that was assigned to my car is name Hector Soteno. More

I called last month for pricing on a tune up & oil change for my 2005 Santa Fe. I gave my # & was told I would be called back with the info. No one called back. Tried again today with the same resu change for my 2005 Santa Fe. I gave my # & was told I would be called back with the info. No one called back. Tried again today with the same results. No probem. I will take my business elsewhere. I received a call this morning & the issue has been resolved to my satisfaction. More

I didn't like the service that I received from this guy. He is so unprofessional and rude. Service people fixed my car and they left out a detail which I found on the carpet and I showed it to Steve b guy. He is so unprofessional and rude. Service people fixed my car and they left out a detail which I found on the carpet and I showed it to Steve but he didn't even apologized and showed me attitude about it and then he made me feel bad that I didn't know where it belongs to. Also I was having problems with my air conditioner in the past and then they fixed it but the same problem came back (one time it would work and other time it would not), so I was trying to explain this to Steve but he didn't listen to me until the end and ran to check out my car. He told me that air conditioner works so I told him that he didn't even let me finish that it did not work couple days ago but now it is good. His reply was:"Don't roll your eyes at me", he said it in a mean manner. I was shocked and hurt. He is so unprofessional and he doesn't know how to handle problems. There can be a lot of unhappy clients but he has to know how to handle those kinds of situations in a professional and polite manner. I told him what was wrong with my car and he had to share that information with Mike (who is completely opposite from Steve, he handles unpleasant situations with good manner and he is very polite) but he didn't. Avoid this man if you like to receive a good service. More

I was having mileage issues with my Sonata Hybrid and contacted the dealer where I bought the car (OHare Hyundai). They told me (without seeing the car) That ther was nothing wrong with it. I then contac contacted the dealer where I bought the car (OHare Hyundai). They told me (without seeing the car) That ther was nothing wrong with it. I then contacted Hyundai corporate and Tod called me and set up an appointment. He went out of his way to check the car and worked with my wife and I to understand the issues and worked with us to understand the systems and how they worked. Tod is great If you looking for a Hyundai or need service go to Ettelson (avoid the other guy!!!) More

The man was very kind and gave me and amazing deal for my first new car! Cared about my safety and listened to my preferences! He had quite a sense of humor and told us to come to the dealership for a oil first new car! Cared about my safety and listened to my preferences! He had quite a sense of humor and told us to come to the dealership for a oil change because I would receive a car wash and inside cleaning! I have experienced other sales people trying to sell cars at other dealerships and seemed annoying but he was just marvelous! Great job and I'm loving my car, hyundai elantra ! More