Euro Motorcars Bethesda

These guys may be able to sell you a car, but that does not mean they know how to fix one correctly or in a timely manner. Had I known this, I would never have taken the car there after a guy hit me in a p not mean they know how to fix one correctly or in a timely manner. Had I known this, I would never have taken the car there after a guy hit me in a parking lot and they are taking their sweet time fixing it. Yesterday I went to the shop and found that they were trying to get my insurance company to pay for what they are calling damage to the car that was not caused by the incident which happened on march 3rd, but rather charge either them or me for buffing out every nick and scrape every encountered by the vehicle when average road dust hits it. Nice try guys, but now I'm onto your scheme and it's just wrong and unethical. Right about now I'm ready to go to the media and call these guys out on the scam they are running.... The vehicle is leased from their dealership as well and I'm thinking that the only reason they are doing all this extra work is because they think they see a sucker and are trying to take both customer and insurance company for a ride. I know I'm not going to pay for all this unsolicited extra work and I wouldn't expect my insurance company to do so either, so they can take this car and shove it up their rear. Mercedes Benz Financial services is also being a pain and expects you to pay for the car even when it's going to take months to get it back, while refusing to provide a loaner of any type or move those months to the back of the lease. As for the xxxxxx who hit me, and yes, he was at fault, lying to your insurance company is not going to get you very far and because no one wants to take responsibility for this, I'm stuck in the middle without a car to drive. Seems at the end of this, I'm going to just walk away from the car and Mercedes Benz can now try and re-sell a car that has now been damaged.... good luck with that. As for my insurance company, Liberty Mutual, it might be nice to actually show up when called by the body shop within a week of taking the message..... and as for State Farm insurance, perhaps you should think twice before insuring a person whose car has already been in a few accidents and realize that backing out of a parking space at full force while on your cell phone does not make your driver the innocent party here, in fact, that would make him the party at fault. Lastly, just an FYI for all you out there: if some dude hits you backing out of a space in a parking lot while you are just looking to park, when the police show up they are going to tell you that they have no jurisdiction and are no help at all. So I ask you all this: if I'm walking through a parking lot and some driver hits me, does this mean that just because I'm walking through a private parking lot for an office building or retail area that the police we pay their salaries for are just going to tell us that it's outside their responsibility? The answer is a big fat YES. More

Excellent Dealership. They know what "Customer Service" means, truly professional. I would ONLY buy from this dealership. My last car was delivered to me in Florida, you can't beat that. That made Service" means, truly professional. I would ONLY buy from this dealership. My last car was delivered to me in Florida, you can't beat that. That made everything seamless. I am busy and don't have time to deal with the small things, they made it such an easy process. Again excellent dealership. More

I have purchased 3 cars from Euromotors, and each has been serviced there for many years. (One of my cars has 295,000 miles on it!!) I continue to have my service done by them because of the knowledgea been serviced there for many years. (One of my cars has 295,000 miles on it!!) I continue to have my service done by them because of the knowledgeable, courteous service advisers and quality of the work done. My experiences have uniformly been positive. As with anything mechanical, on occasion they have been unable to find the "problem" that I wanted them to fix (like intermittant noises). On such occasions, I am contacted by a service adviser and given the option of continuing to use their (FREE) Mercedes loaner car while they try to replicate the problem, or to pick up my car. They have also offered to have me drive with their mechanic on a test drive to demonstrate the concern. Ultimately, regardless of the problem, my car has been properly repaired, and I feel good knowing that it has been worked on by mechanics who are specifically trained by Mercedes to work on Mercedes cars. AND, when I do pick up my car, I get back a freshly washed vehicle!!! As with anything, good service and highly trained people come at a cost. I accept that having my car worked on by specially trained mechanics costs more than if I took it to a gas station or independent mechanic who has not been trained by Mercedes or overseen by its management. There is also an advantage to having the same dealer work on all my cars. They know my cars and me, and if I have a concern, they WILL solve the problem. Given my consistently positive experiences at Euromotors, I would not take my cars anyplace else. More

Bethesda Euromotor Service Center, Service Expert Dennis Shrewsberry has provided me with superial services for more than 10 consecutive years. Mr. Shrewberry is always willing to listen to me completely an Shrewsberry has provided me with superial services for more than 10 consecutive years. Mr. Shrewberry is always willing to listen to me completely and will provide me with options. I would give him a 10/10 (if possible)! More

I was very disappointed in the reception I received when I walked into this dealership. Several staff were standing around the reception area chatting with the receptionist who looked at me like "what do y I walked into this dealership. Several staff were standing around the reception area chatting with the receptionist who looked at me like "what do you want." I finally had to ask if anyone was going to help me. The experience improved after Elenora Dean was called to assist me. She listened to my needs, made recommendations that made sense, made trading in my car easy, and overall was very responsive to my calls and e-mails. I would recommend Elenora to others. I'm disappointed though, that after the manager and others made such a big deal out of visiting the service department, that it has received such negative reviews. It makes me think twice about having my car serviced there. If I have a bad service experience it is unlikely that I will lease or buy another car there. We shall see. More

The salesman, Steve Lutsky came across as condescending and rude. He told me things that I found unbelievable regarding illegal exporting of the GL550 to Africa and the Middle East as the reason for the h and rude. He told me things that I found unbelievable regarding illegal exporting of the GL550 to Africa and the Middle East as the reason for the high demand and the difficulty finding one, but I didn't want to find one, I wanted to order one--this is what I told him 2 months earlier when I first spoke with him and took a test drive. Another MB dealer made me feel much more welcome and I'm glad I went elsewhere. The other dealer did less pontificating and focused on me by asking questions, listening and talking not just to hear himself talk but to clearly and politely answer my questions. He seemed to know what Steve didn't; that he needs me and I don't need him. It was definitely a good choice to drive 15 miles farther for the better customer experience. More

I have to agree with the Service reviews that I've read for this dealer. Dropped off a Mercedes to be fixed for a friend who was going out of the country. A few days later, Joseph Lyons hits me with a bil for this dealer. Dropped off a Mercedes to be fixed for a friend who was going out of the country. A few days later, Joseph Lyons hits me with a bill for 5800.00. I told him that I could not in good conscience do the repairs for that amount of money and started to leave. Joseph Lyons said that the "Schedule B" (basically an oil/oil filter/wiper blade change) had been done, even though later on I realized that an e-mail sent to the owner half-an-hour earlier had shown that it hadn't. Joseph Lyons said that the mechanic would get back from lunch at 1:00 and "needed to put the car back together". Trusting Mercedes I fell for the oldest trick in the book and paid for the service. When I talked to the service agent at the exit ramp at 1:00 pm he had no idea where the car was. It was clear that the "Schedule B" for the car was an "unscheduled pit stop". At 1:15 pm when the car was promised, I demanded to see the car. I pulled the dipstick and the oil was dirty. I told Joseph Lyons that the oil hadn't been changed. Later on I found out this was my mistake, if the oil in a car has been changed infrequently the new oil will become dirty after you change the oil. I was honestly very business like through the entire thing. But, it is clear that Joseph Lyons and the Service Manager who's name I never got did not know their cars. They kept talking about the brand of oil and dirty lifters. The Service Manager was extremely belligerent getting 3-4 inches from my face and yelling at me, that the owner should call him when he got back from vacation - great solution for the immediate problem btw. I took the Mercedes to a mechanic I trusted and in the end I saved the owner $2000 (this includes the "unscheduled Schedule B" from Euromotors). Why anyone would tolerate this level of service is beyond me. The higher ups at Mercedes have got to get Euromotors to clean up its act. Dealers like Euromotors are trashing Mercedes' reputation. I got a free Mercedes loaner for one day which I found very well designed from an ergonomics point of view and which drove beautifully, but after the service experience at Euromotors I would be very careful about where I bought/serviced a Mercedes. More

We bought a pre-owned car from this dealer. The entire process was so easy... espcially when compared to other dealerships that I have tried. I was quoted a fair price over the phone. I test drove the c process was so easy... espcially when compared to other dealerships that I have tried. I was quoted a fair price over the phone. I test drove the car, liked it and bought it the same day! None of the ridiculous xxxxxxthat other dealers had tried (I just walked out of the other dealerships). The finance officer was pleasant to deal with and she quickly completed the paperwork. When we need our next car, I play to look here first. If you are looking for a car, I highly recommend this dealership, and I suggest that you ask for Gary Levy. More

It was a big surprise to see the comments on this website. My family and I have bought and serviced cars at Euro Motorcars for over 20 years. We have had nothing but the best buying experiences for website. My family and I have bought and serviced cars at Euro Motorcars for over 20 years. We have had nothing but the best buying experiences for the entire time. My parents bought cars from here and so do my brothers and I. They have been nothing but professional from day 1. I can tell you that we recommend them to anyone who wants a Mercedes Benz. More

Their service department is awful. After an accident I had my car taken their for mechanical and body work. Two week's worth of work stretched in 4 months. At various times - they mis-diagnosed the pro had my car taken their for mechanical and body work. Two week's worth of work stretched in 4 months. At various times - they mis-diagnosed the problem -- my insurance adjustor saw this, and had to tell them to go back and take another look... -when I would call to check the status of the repairs, no one could find any record of my car being there - this happened twice. I didn't sense any concern on their part that they had lost my car. -it was obviously a low priority, as they missed promised deadline after deadline after deadline for no explained reason other than workload -though they are a dealer and offer body work they really outsource to a body shop across the other part of the region. And they have a lousy reputation. Not to mention incompetent bookeeping that took my insurance company's check but somehow made no note of it, leaving it up to me to pay the dealer and talk to my insurance company upper echelon of management (no easy trick either) to get a copy of their cancelled check and take it to the dealer to prove that the dealer was paid. Ridiculous. -and yet, a note about my awful 4 month ordeal in response to the dealer's customer service satisfaction card which they mailed to me went unanswered. DO NOT TAKE YOUR CAR TO THIS PLACE. More