Ewald Buick GMC of Menomonee Falls

Took my Golf Sportswagen in for the 40k service. Dropped off at 10am, called at 4:30 because no one called to say it was done. It wasn't, needed another 1/2 hour. Did not get home without the tire pressure off at 10am, called at 4:30 because no one called to say it was done. It wasn't, needed another 1/2 hour. Did not get home without the tire pressure warning coming on. Had to make a second trip to get this recified. Not impressed with Service Department. For what I paid it should not take 2 trips and my time. More

Provided me with extremely high estimate for repiar. Called competitor GM Dealership. Quoted 2hrs less same repair. 2nd time this happen. Cant trust service estimates!!!! Called competitor GM Dealership. Quoted 2hrs less same repair. 2nd time this happen. Cant trust service estimates!!!! More

I truly appreciate Gm service during this pandemic. They got my car in right away! I located coupons on there website that was very helpful! Customer service James was very helpful and made sure he discuss got my car in right away! I located coupons on there website that was very helpful! Customer service James was very helpful and made sure he discuss my issues before services! My services light never went off I will have to call them a More

This dealer has no clue of what car they are even working on or have in there shop. They tell me we have recalls on a car that we haven’t owned for two years. Then they try and sell me tires after three new on or have in there shop. They tell me we have recalls on a car that we haven’t owned for two years. Then they try and sell me tires after three new tires were installed less then a month ago. So again no clue More

Bought a GMC Terrain thank God I purchased a warranty because it needed a new engine 4 months after buying. Now 3 years later and a 1000 miles past warranty it is in need of another new engine. Had the v because it needed a new engine 4 months after buying. Now 3 years later and a 1000 miles past warranty it is in need of another new engine. Had the vehicle serviced there regularly the entire time they never once mentioned that this car burns oil. Was only notified once the class action suit contacted me about it. Disappointed to say the least. They get 2 stars for friendly customer service More

Excellent service they took care of my problem and they were very knowledgeable and friendly will continue to have them work on my vehicle they did an amazing job were very knowledgeable and friendly will continue to have them work on my vehicle they did an amazing job More

Masking was less than acceptable. The woman that performs check outs and hands keys was completely maskless, the woman checking me in had a mask that kept falling off her nose and the gentleman at service re check outs and hands keys was completely maskless, the woman checking me in had a mask that kept falling off her nose and the gentleman at service removed his mask to lick his finger to turn the page on the papers. This is not acceptable for a mask mandatory facility in the midst of a pandemic. Personal feelings may differ but for a business it needs to be taken seriously. More

Communication needs to be worked on. Texted me “ext with questions.” I did. 3 days later still no reply. Why say it if you’re not gonna follow through? questions.” I did. 3 days later still no reply. Why say it if you’re not gonna follow through? More

The salesman was wonderful as was the rest of the staff. I will continue to buy my cars here. They were not pushy at all and that’s what I like. I will continue to buy my cars here. They were not pushy at all and that’s what I like. More

My wife and me were very impressed & satisfied with our visit. Everyone worked Great together as a team. They were well informed on the car(s). We won’t hesitate on referring friends or family your way visit. Everyone worked Great together as a team. They were well informed on the car(s). We won’t hesitate on referring friends or family your way More