Ewald's Hartford Ford

Bought a 2025 f340 for 106k had 119,000 ford points and just got charged 160 for an oil change. just got charged 160 for an oil change. More

I got a same day appointment and got in and out quickly. Was happy to have a new battery. Was happy to have a new battery. More

This this is one of the worst dealerships I have ever heard of, especially their service department which apparently is known for misleading overcharging, lying and completely disregarding customers comp heard of, especially their service department which apparently is known for misleading overcharging, lying and completely disregarding customers complaints and needs. We are about to go to channel 6 on your program to report. My son's car has been there for going on 5 weeks for the small thing of getting motor mounts replaced which should have been on the dealership because they just replaced this engine a year and a half ago and two mechanics said that it was in staller issue' just a horrible place to deal with. More

This is the worst dealership I have ever dealt with in over 35 years of buying vehicles (and over 25 vehicles). The only reason I made the purchase is they had the exact car I wanted. But their service is over 35 years of buying vehicles (and over 25 vehicles). The only reason I made the purchase is they had the exact car I wanted. But their service is horrific. Every time we make an appointment and even confirmed the service - they fail to deliver. Either they do not have the appointment in their system, or they continually reschedule. AVOID THIS DEALERSHIP AT ALL COSTS! Gordie Boucher Ford of West Bend is close by and FAR better. More

I see that many of the reviews are from a few years ago. I wanted to write about the great experience that I have received so far. The service writers have been very polite, service completed as needed. Goo I wanted to write about the great experience that I have received so far. The service writers have been very polite, service completed as needed. Good explanations and had a great chat about my Ford with the service writer. I am scheduled to have additional service with them next week and will revisit. More

Ewald Ford is my Ford Dealership of choice nation wide. Why you ask, well here goes. I live in Tennessee and come to Hartford twice a year to visit family. I always get my truck serviced at Ewald. They Why you ask, well here goes. I live in Tennessee and come to Hartford twice a year to visit family. I always get my truck serviced at Ewald. They are friendly and do great job of servicing and on occasion performing repairs to my truck. I needed a new car and chose Ewald to find the make and model that I needed. Doug W is my sales rep..He started by letting me know what they had in inventory. None of the cars would meet my needs. Then Doug and Ewald searched Dealers in the surrounding area and found exactly what I needed. It only took them a couple of days. I am a permanently disabled combat veteran so my funding is limited. The staff at Ewald also searched through the Ford system and found a couple of incentives to lower my final cost of my new Ford Escape. Everything about this Dealership was outstanding: Service, Sales (Doug W) , and Financing. Regards, Ray More

The service dept. needs overhauling. I brought my son's car in for an engine service soon indicator and had a 9:20 appointment. Two hours and forty minutes later, they needs overhauling. I brought my son's car in for an engine service soon indicator and had a 9:20 appointment. Two hours and forty minutes later, they tell me they have to get the parts in. First, I was told it was not covered under my warranty, I then asked for my warranty money back. Low and behold it is now covered under warranty. I do not understand how a ford dealership does not have simple oxygen sensor parts on hand for a ford vehicle. I also cannot believe it takes 2 hours and 40 minutes to run a diagnostic check. Heck, emission testing stations take only five minutes. Now, I hace to waste more time to go back there and have the parts replaced. Under warranty, they should be paying me for driving back and forth. More