Ewald's Hartford Ford

How not to buy a truck I waited a few weeks to settle down before writing this review. It was not a pleasant experience at all and we were not dealt with very professionall I waited a few weeks to settle down before writing this review. It was not a pleasant experience at all and we were not dealt with very professionally. Going in reverse order: We came to get our truck and do the paperwork. Come to find out, the salesman told us a interest rate much less than they actually wanted to charge us for financing. Then he lied and said he never told us anything about the interest rate. He said give back a $500.00 rebate and they would drop the percent which was insulting. Suddenly, without having to give up a rebate the interest dropped by 2%. Tell me how honest they were being about the original interest rate? The lady in the financing department was very nice but used the wrong paperwork and it had to be redone several days later. We had discussed putting $2000.00 on a credit card which our salesperson said we could. When it came time to put the deposit down we were told they didn't accept American Express and did nothing to make it right like throw in a oil change . Shouldn't the staff mention this during negotiations? It is a big deal to us but Al made us feel stupid for being upset. We had asked the question and felt like he was always holding back info we wanted. Another example, was that Al had the sticker from the truck window but refused to tell us where the truck was coming from always telling us he didn't know. Then he kept bragging about how he would have the truck spotless when we picked it up. It was washed but certainly not detailed. The truck bed was filthy and the inside dusty. As you can tell it was many things and I could go on and on. More

Great Experience I am not a fan of car sales people at all but Eric made our experience easy. We love our new F-150 and are thankful to Eric for all of his assistance I am not a fan of car sales people at all but Eric made our experience easy. We love our new F-150 and are thankful to Eric for all of his assistance. More

purchase of a used 2013 Ford F150 I recently purchased a used 2013 Ford F150 from Justin . The service received and the condition the truck was in when I took delivery was phenomenal. I recently purchased a used 2013 Ford F150 from Justin . The service received and the condition the truck was in when I took delivery was phenomenal. Justin did everything possible to make our experience comfortable and what we were looking for. The ride of my truck is unbelievable and a pleasure to drive. More

Love my new vehicle!! Love my new Explorer Sport! Second time working with this dealership. They make everything so easy. Went in not knowing what I wanted to buy and th Love my new Explorer Sport! Second time working with this dealership. They make everything so easy. Went in not knowing what I wanted to buy and they took the time to show me different options on different vehicles until I narrowed it down. They were very patient and really listened to what I had to say. I would highly recommend!! More

F-150 :) I recently purchased a F-150 and love it! Jay and Eric made the process of financing my first vehicle very smooth and stress free! I recently purchased a F-150 and love it! Jay and Eric made the process of financing my first vehicle very smooth and stress free! More

"New Truck" My wife and I recently purchased a new F-150, love it. The whole process was very smooth. Justin Enders and Jay Ewald did a great job, especially Just My wife and I recently purchased a new F-150, love it. The whole process was very smooth. Justin Enders and Jay Ewald did a great job, especially Justin, coming in on his day off to close the deal. Would recommend Ewald Ford to anyone looking to buy a new vehicle. More

New Purchase Great experience- everyone I worked with was very accommodating, friendly, and helpful. Doug Wojczak was very helpful; will work with him again and Great experience- everyone I worked with was very accommodating, friendly, and helpful. Doug Wojczak was very helpful; will work with him again and refer friends to him! More

My Way! I knew I wanted a new vehicle, but had just incurred some unexpected bills that caused me to spend my "car money". With a good trade, but no money in I knew I wanted a new vehicle, but had just incurred some unexpected bills that caused me to spend my "car money". With a good trade, but no money in hand, I went on to the Ford website "just to look". My "look" was forwarded to 2 local Ford Dealerships. Doug at Ewald Hartford Ford responded almost immediately (the other dealership took almost a full week). I set up an appointment to see how far off a monthly payment was from my goal. Doug showed me my dream vehicle, talked about wanted equipment and finances. To my surprise, I got more than I expected for my trade-in, great financing terms and walked out with the vehicle I wanted. This was a deal done My Way! More

Great experience!! I had an idea of what I wanted when I went in for my test drive. Kevin Ewald listened to what I was looking for and found the perfect vehicle for me. I had an idea of what I wanted when I went in for my test drive. Kevin Ewald listened to what I was looking for and found the perfect vehicle for me. The entire experience was a lot better then I was anticipating. I had not bought a new car in over 10 years and now I wish I hadn't waited so long! More

Unexpected Purchase I wasn't in a hurry to purchase a car, but was looking for a dealership to offer me what I was looking for. Joseph was great to work with and gave me I wasn't in a hurry to purchase a car, but was looking for a dealership to offer me what I was looking for. Joseph was great to work with and gave me everything I was looking for in order to purchase now. Very happy with my new 2016 Focus! More