Ewald's Hartford Ford

My Review Of Ewald's Hartford Ford : I brought my My Review Of Ewald's Hartford Ford : I brought my truck in running like a top and just wanted a tune-up and oil change so I would be good to go for My Review Of Ewald's Hartford Ford : I brought my truck in running like a top and just wanted a tune-up and oil change so I would be good to go for winter. From the moment I picked the truck up it was all down hill from there my heat stopped blowing hot air, then I needed new head gaskets, power steering pump, new radiator, $4900.00 and some odd dollars later and six trips back, my motor is leaking oil like a sive and the AC is scewed up. Im am soooo dissatisfied with your service department. I could bring it back again but im afraid something else would be screwed up. Will i ever bring a vehicle to you again NO! Would i ever recommend you to anyone NO! Some where Tim got the idea that customers are sucker's ripe for the plucking. Absolutely the worst service and most infuriating experience of my life. More

Very nice and helpful dealer took care of all of my questions. They also have a lot of new cars and truck in there inventory. questions. They also have a lot of new cars and truck in there inventory. More

Eric Enders was wonderful to work with. He went out of his way to get a vehicle back and help us get the best price on it. He took great care of us!!! He called when he said he was going to call with an his way to get a vehicle back and help us get the best price on it. He took great care of us!!! He called when he said he was going to call with any information and kept us in the loop while reviewing and purchasing our new SUV. So far, my husband is in love with it! We would definitely go back to Ewald again! More

Great people to work with. Deal went very fast and transition of vehicle was very smooth. Would recommend this dealership to friends and family. Thanks transition of vehicle was very smooth. Would recommend this dealership to friends and family. Thanks More

Was interested in a car and test drove it,ran out of time to by it let me talk the car with me and finish up everything the following day. Found my a great percentage as well. to by it let me talk the car with me and finish up everything the following day. Found my a great percentage as well. More

I needed to replace a recently totaled vehicle, let's say I wasn't really in a shopping mood.I had been looking on line and I found a truck I thought would be exactly what I had in mind. I drove out Hart say I wasn't really in a shopping mood.I had been looking on line and I found a truck I thought would be exactly what I had in mind. I drove out Hartford on a snowy Valentine's Day, just to take a look. Rich was wonderful, he put me at ease right away. We went for a test drive, he answered all my questions. When I asked how long I'd have to wait to take it home, should I decide to buy, he said I could take it that night. Well let me tell you, that sold me right there. I had been driving a rental for a week, and I really wanted to be done with that. This was my first big purchase since losing my husband, and these two gentleman made me feel so comfortable and so at ease, I can't thank them enough. I have already told a dozen people about the fantastic service I received. THANK YOU BOTH, RICH and BRIAN More

I am very pleased with my visit and purchase from Ewald's Hartford. When I entered the lot and was looking around, I wasn't swamped by salespersons. I really appreciate this. At other lots, I have had the Hartford. When I entered the lot and was looking around, I wasn't swamped by salespersons. I really appreciate this. At other lots, I have had them coming out of the woodwork. With this, I observed a salesperson in the lot when I had a question regarding a couple of vehicles, the salesperson was able to pickup on it and then came over. Jason was very polite and knowledgable. Jason sought what in a vehicle I was seeking. Jason showed me several options of vehicles in the same class and style without any attempt to move me from the class I was originally seeking. (I came to the lot looking for and Escape or Explorer type vehicle, had only one Escape on the lot but it was a higher end one with a moonroof and leather seating that I'm not interested in, so he showed me the various Explorers). Jason did let me know that Ewald has many lots and that an Escape could be bought to Hartford if I had requested. Working through the process was comfortable and smooth. There was again, no pressure or undue influence. Jason explained the whole process went well. Financing is always where anxiety tends to build. Brian was very easy to work with. Brian is very personable, efficient and knowledgable. I was very relaxed working with both Brian and Jason. After purchasing my 2006 Explorer, I had a couple of questions. The service manager (I appologize that I have forgotten his name), was very informative and attentive to my concerns. He was also able to enlighten me that I was correct, there was no dipstick for the transmission. But, instead of it missing in error, Ford has a sealed system instead. (one less thing for me to check). I would also like to complement the overall appeal of Hartford Ford. No matter what time I am in the area, I can access your lot and look at the vehicles. Many lots are closing them off after hours. They layout is user friendly. The only negative is that on your website, in the upper right corner where you have your phone numbers listed, perhaps a different color should be used. Blue on blue isn't working well. Keep up the excellent work. More

i chose to buy here because of the familiarity with the service dept. they are great to work with, as was Jerry during the purchase process. service dept. they are great to work with, as was Jerry during the purchase process. More

My salesman Joe was very courteous and helped me find exactly what I was looking for. The price was good and the entire process was a good experience from finding my truck to financing to taking delivery exactly what I was looking for. The price was good and the entire process was a good experience from finding my truck to financing to taking delivery. He was very thorough on how to use all the features. I plan on using them for service too. Everyone was very friendly. It seems to be a well run operation. More

We were looking to purchase a Ford Explorer. We were specific on what we wanted, to buy locally and on the price. Not only that but we wanted great customer service. We found this at Ewald. Joe was e specific on what we wanted, to buy locally and on the price. Not only that but we wanted great customer service. We found this at Ewald. Joe was excellent in listening to what we wanted and being proactive in meeting our needs without presenting pressure. That was backed by Jay whom provided additional flexibility and options. He really mapped out all the options to purchasing a new vehicle. A superb team atmosphere in helping the customer get to their desired end result. Brian was great to work with in getting us through the process quickly. We wanted to not just buy a car but build a relationship and we found this at Ewald. We look forward to future purchases with this outstanding team! More