Ewald's Hartford Ford

They really didn't show me a purchase contract that showed me how much I was really paying for the truck. And I had some group lighting put in that does not look like the pictures they had on computer showed me how much I was really paying for the truck. And I had some group lighting put in that does not look like the pictures they had on computer More

The vehicle I went to test drive was being serviced, but Rich didn't pressure me into buying any vehicle. He was willing to let my wife and I drive any vehicle to compare the ride. The vehicle we purchase Rich didn't pressure me into buying any vehicle. He was willing to let my wife and I drive any vehicle to compare the ride. The vehicle we purchased had just been taken in on a trade and wasn't even on the lot. The dealer was willing to make some repairs for us to close the sale. More

I actually stopped in for service on my 2011 Ford, and spotted a 2012 Ford that I liked. I worked with Joseph Schellinger on getting the new car as close to my current payments as possible. He worked wi spotted a 2012 Ford that I liked. I worked with Joseph Schellinger on getting the new car as close to my current payments as possible. He worked with us until we were satisfied. This is my third car I have purchased from Ewald Ford. More

Both Jay and Cole were great. Walked in they brought me several trucks to look at while they appraised my truck and we made a deal within an hour. Cole stayed in touch with me before and after I picked up several trucks to look at while they appraised my truck and we made a deal within an hour. Cole stayed in touch with me before and after I picked up my new truck. They both did an outstanding Job !! More

Tim promised a set price over the phone, and an additional online discount. Once I arrived, I was told the quoted price still was good, as well as the discount and that I could also have a free re additional online discount. Once I arrived, I was told the quoted price still was good, as well as the discount and that I could also have a free rental car since the bill would be over $200. Once the car was serviced, all of this changed. When I was called that the car was done the price was inflated $60 over promised, and I was told I couldn't get the discount because I took the free rental. We argued at length, and then we compromised to a figure still well above what I'd been promised and he immediately hung up the phone on me before I could ask another question of him. Upon arriving to pick up my car, the work order had a price higher than what we had agreed upon the 2nd time. I ended up having to pay the extra amount since I could not afford to miss work to stay longer and demand the price we had agreed upon. I'm 50 years old, and it was the worst customer service I have ever experienced in having any of my vehicles repaired. More

So far so good! Did a great job of locating a vehicle that fit what I was looking for. Size and price. I am happy to have found a vehicle from my local area. that fit what I was looking for. Size and price. I am happy to have found a vehicle from my local area. More

We purchased a 2005 F150. We love the truck. We had an issue with the top rail on the tailgate and Tony took care of it right away. Thanks for the great servie. We will be back. issue with the top rail on the tailgate and Tony took care of it right away. Thanks for the great servie. We will be back. More

I appreciated being able to get rapid responses from Gary to my many emails & Q's as I spent 3 months researching different dealers & websites narrowing down to exactly the vehicle & options I wanted. Knew to my many emails & Q's as I spent 3 months researching different dealers & websites narrowing down to exactly the vehicle & options I wanted. Knew I wanted a 2012 Ford Flex, but SEL or Limited? AWD or FWD? Two-tone roof color or monochrome? Black or dark blue? Then, when I saw Ewald Hartford's internet price was over $6,200 under MSRP, I was real happy. I ended up going with the 0% financing vs. the $1,500.00 customer cash, but it was still over $4,700 under MSRP, so again, a great price on an amazing dark blue Flex Limited! Also, Ewald's a very accommodating dealership as our 4 mostly well-behaved pre-teens / teens killed the time by salivating over the stunning Shelby Cobra & Taurus SHO in the showroom. And the popcorn. More

They were very fair. Worked with us and explained many details we may not have understood. They made us feel happy and satisfied as we drove off in our new truck. details we may not have understood. They made us feel happy and satisfied as we drove off in our new truck. More

Not what I expected from a dealership. Took hours to purchase my car. Refused to add more gas to make it home. Had to buy gas on my way home. When purch car beware they gave me only 5 options all w/insu purchase my car. Refused to add more gas to make it home. Had to buy gas on my way home. When purch car beware they gave me only 5 options all w/insurance included. 2/28th sent fax to cancel additional insurance was told over phone would be taken care of. As of 4/4th still not done. More