A few months ago I had test driven a new car that I really liked, but the car was out of my price range. I had said to the salesperson to keep an eye out for me, to see if any of the cars came back early from the lease used. A few months later, one of those cars was available at a steep discount, and immediately contacted me asking if I wanted a test drive. We did two test drives with that vehicle, and once I was offered a comprehensive warranty plan, it really put my mind at ease. Her detailed approach, personal attention, and working with her colleagues to make me feel like I was making a low-risk decision, is what made the sale.