Executive Kia - Service Center

Seem to have no customer respect, they make up work that doesn’t need to be done, and at a cost that is outrageous. Do they really think that customers are not going to seek a second opinion, and not just t doesn’t need to be done, and at a cost that is outrageous. Do they really think that customers are not going to seek a second opinion, and not just trust this dealership. Avoid them. More

To expensive , you charged for the rotation of the tires you got to be kidding me and Kia makes it impossible to get a oil change any where else but I still have the option of going back to Nissan thank god you got to be kidding me and Kia makes it impossible to get a oil change any where else but I still have the option of going back to Nissan thank god More

Best service I’ve ever received. Even in the face of multiple problems and setbacks in recent repairs, I never lost confidence that the service staff at Executive Kia cared about me and was going to do multiple problems and setbacks in recent repairs, I never lost confidence that the service staff at Executive Kia cared about me and was going to do whatever it took to make me satisfied. More

Everyone is always pleasant and helpful. Waiting area is very comfortable and convenient. I have bought three cars for myself and one for my daughter here. Very easy to work with. very comfortable and convenient. I have bought three cars for myself and one for my daughter here. Very easy to work with. More

I find that every one I have met or communicated with at the dealership is Friendly, prompt, curious and excellent customer advise. the dealership is Friendly, prompt, curious and excellent customer advise. More

Good people, very understanding, friendly and helpful. Would easily recording anyone looking to buy a Kia. Would easily recording anyone looking to buy a Kia. More

This dealership is very professional and is customer friendly. It is punctual and does a good job friendly. It is punctual and does a good job More

Most recent visit leaves me conflicted. Had to bring vehicle in for unforeseen issue. Original estimate of 48 hrs turned into 6 days. Despite the text system saying I could text for updates, I received vehicle in for unforeseen issue. Original estimate of 48 hrs turned into 6 days. Despite the text system saying I could text for updates, I received no response. I didn't receive vehicle updates unless I called. Each time, i was told the Service Dept was short-handed. I appreciate that all companies are impacted by unexpected illnesses and hiring challenges, but the dealer management should have intervened. I rented a car, knowing extended warranty only covered $35/day. Exec Kia contacted Enterprise to comp the additional charges. I felt it was gracious of them until both service advisors told me I was "lucky" the dealership did so. I purchased my vehicle and EW at Exec Kia. I kept coming back because service was outstanding. But the past 3 visits have not left me feeling optimistic. More

They did a great job kept me informed and finished when they said they would they said they would More

Had a 10 o’clock appointment for a oil change and check out a tire that was loosing air managers tried to sell me another tire for 202.00 I refused he fixed the tire 3.5 hours later I won’t be going back t out a tire that was loosing air managers tried to sell me another tire for 202.00 I refused he fixed the tire 3.5 hours later I won’t be going back to Wallingford Ct for service any more and maybe not to lease another car either Richard Gasparini More