Executive Kia - Service Center

Kept me informed & updated, explained what work was done, used a video on the condition of my car, friendly yet professional, did an excellent repair and gave a coupon for a complimentary car wash. ?? used a video on the condition of my car, friendly yet professional, did an excellent repair and gave a coupon for a complimentary car wash. ?? More

I was always told that they would call me with an update, but I always had to reach out to them. I felt like if I weren't micromanaging every step of the process, my repair would never have been completed. M but I always had to reach out to them. I felt like if I weren't micromanaging every step of the process, my repair would never have been completed. My contact person changed (from Adam to Rick) without being told. Adam originally said that he would order parts while we waited for approval for GEICO - then I asked if the parts had been received and was told that first GEICO had to approve - and then the parts were on backorder (which meant that the repair could not be completed the week I had off from work without getting a rental car). It took 2 full months to complete the repair. I also made it very, very clear that I did not want to rent a rental car. I was constantly offering suggestions as to how to accomplish the repair without needing a rental car - but information such as the fact that they made repairs on Saturdays would have been helpful - I always had to ask for this info, it was never supplied to me. We decided on a Saturday repair date, but then I was told the repair needed more time and I would have to rent a car anyway. Then I was told that Kia Customer Care will reimburse the rental car and it has been weeks and I am still in limbo with that. This is the worst customer service I have ever experienced. More

The employee was great. He answered all my questions.He would keep me posted on the progress of the kia.Great service rep very pleasant. He answered all my questions.He would keep me posted on the progress of the kia.Great service rep very pleasant. More

My experience at Executive Kia has always been amazing! The customer service and the maintenance is second to none! The customer service and the maintenance is second to none! More

Great place Kind people. Will always come back here. Wish it was warmer in the waiting area Will always come back here. Wish it was warmer in the waiting area More

Customer service was excellent. The guy who helped me was awesome I'll be back (terminator voice) The guy who helped me was awesome I'll be back (terminator voice) More

Had great experience with executive Kia. they really take care of the consumer.I will go back they really take care of the consumer.I will go back More

Professional, knowledgeable staff. Informed what was happening with car while I was waiting. Clean facility. Informed what was happening with car while I was waiting. Clean facility. More

They did a great job The dealership is welcoming, was easy to setup and appointment and they updated my ignition as they were supposed to easy to setup and appointment and they updated my ignition as they were supposed to More

KIA Service department and their personnel were prompt, informative & clean. I would recommend them to anyone. informative & clean. I would recommend them to anyone. More