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Executive Kia - Service Center

Wallingford, CT

4.7
1,368 Reviews

1,368 Reviews of Executive Kia - Service Center

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September 07, 2022

I went to do my change oil but I not sure if day did the check up on the fluid, because one does is so low. I would like to stop to verifying. More

by Angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Sep 08, 2022 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, please let us know if you have questions. Carl Maratta Service Manager

September 03, 2022

Our service advisor listened to my concerns and took the time to talk with me. He communicated well and the service was completed faster than expected considering we needed a new four wheel drive transfer o More

by brittschnurr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Sep 05, 2022 -

Executive Kia responded

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

September 03, 2022

The service advisor is great! He will tell you what services that your car might need, but never pushes you to pay any services that you don’t need 👍 More

by Jamie2667
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Executive Kia responded

Jamie, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Kia. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

September 02, 2022

They squeezed me in and got my car ready for my trip to Colorado thanks More

by liberato.pelosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Sep 05, 2022 -

Executive Kia responded

Liberato, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

September 02, 2022

Had a terrible service experience. My car was held at the dealership for over a month. I made multiple phone calls and left multiple voicemails for my service manager and didn’t get a More

by TROYSUNDWALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl Maratta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jovan Teague
Sep 08, 2022 -

Executive Kia responded

Troy, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

Sep 08, 2022 -

Executive Kia responded

Troy, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

September 02, 2022

It was great. I’m glad the right oil on my car went in this time ! More

by Jniev1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Sep 05, 2022 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

September 01, 2022

I was very impressed with my service and happy to continue all my services there. More

by KMOUTTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Sep 02, 2022 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

September 01, 2022

Fast, informative, kind and very helpful! Nice individuals down in Wallingford Kia. Thank you for the service. More

by Johnaleman3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Sep 02, 2022 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

September 01, 2022

The dealership is super friendly. Anyone I’ve worked with has been personable. Any issues I have had have been taken care of promptly. More

by JUSTINNORTON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Rice
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

August 31, 2022

The waiting area was comfortable to work in during service appointment and service manager kept me updated on progress. More

by KYPUHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 31, 2022 -

Executive Kia responded

It's great to hear that Brian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Kia! Carl Maratta Service Manager

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