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Executive Kia - Service Center

Wallingford, CT

4.7
1,368 Reviews

1,368 Reviews of Executive Kia - Service Center

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August 30, 2022

Very friendly staff there. They are also helpful and willing to work with the customer to keep my vehicle in good shape. More

by CHEERJ365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
Aug 31, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. Jovan and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

August 27, 2022

I have been very satisfied with the service friendliness and accuracy of your service department. More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 28, 2022 -

Executive Kia responded

Michele, Thank you for choosing Executive Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

August 27, 2022

The visit was friendly and the girl that attended me was really nice and attentive to what I needed My overall experience was good. More

by ELVIRA-R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jovan Teague
Aug 28, 2022 -

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

August 27, 2022

Executive Kia’s customer service in the Service Department is second to none! I won’t have my car serviced anywhere else. Kudos! More

by Mrs. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Aug 28, 2022 -

Executive Kia responded

Mrs. Jones, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

August 25, 2022

We paid for 2 hours of diagnosis and they still didn't come up with no answer More

by leonardg0610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Executive Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carl Maratta Service Manager

August 25, 2022

Clean facility kind personnel knowledge mechanics overall on if the best experiences we’ve ever had More

by HECTORDIAZ123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Aug 25, 2022 -

Executive Kia responded

Thank you for your business and this review, Hector. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

August 24, 2022

This service department has excellent customer services and top shelf technicians. Any time I’ve had an issue they are right on it. More

by jpg6219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
Aug 25, 2022 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

August 22, 2022

Good work performed on my car. Staff very informative and clean location. I would recommend them. More

by PENCZYNZYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 22, 2022 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

August 22, 2022

Extremely friendly and courteous staff I’ve had Brian who has been incredibly friendly kind helpful and given me excellent customer service!!!! More

by JAURORA1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 23, 2022 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Brian to be a positive one at Executive Kia. Please don't hesitate to reach out if you need anything else. We're always happy to help. Carl Maratta Service Manager

August 21, 2022

Immediate concern and attention was given from initial time of contact and throughout my crisis. Knowledge about our issue was present in communicating our dilemma. This gave Immediate positive impact on More

by KINGTEASDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Aug 21, 2022 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

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