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Executive Kia - Service Center

Wallingford, CT

4.7
1,370 Reviews

1,370 Reviews of Executive Kia - Service Center

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August 06, 2022

My husband went there because of the recall and they told us that we had to pay for an oil change to prove that the engine was failing and that it was going to be $700 when we get back to put a solution in t More

by Kathryn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No comment
Aug 11, 2022 -

Executive Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Kathryn, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Carl Maratta Service Manager

August 06, 2022

Great service team! Courteous & professional. Gets the job done quickly and as promised. Definitely recommend! More

by john.augenstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
Aug 08, 2022 -

Executive Kia responded

Thank you, John. We appreciate your business and our team looks forward to serving you again soon! Carl Maratta Service Manager

August 06, 2022

I got an oil change and on the check sheet they said they checked and filled the tires to the right pressure but they really didn’t. My right back tire is loosing air so before I went there I check it and i More

by melisjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Girl in service department
Aug 08, 2022 -

Executive Kia responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry if we fell short here. Please don't hesitate to reach out to us directly do discuss this issue in more detail. Thanks again for choosing Executive Kia! Carl Maratta Service Manager

August 06, 2022

Executive Kia has a service department that is professional, courteous, and easy to work with. They always go above and beyond my expectations. More

by Jwooding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gogliettino IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ortiz, Brian Roush
Aug 08, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

August 05, 2022

Prompt, courteous, goes an extra mile, knowledgable, willing to teach, patient, pleasant surroundings, pleasant staff, full explanation of service and possible future service needs More

by Caroline Musmanno
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 08, 2022 -

Executive Kia responded

Thank you for choosing Executive Kia, Caroline, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

August 04, 2022

Very professional and helpful. Wait time not too long. All are friendly. 😊 all of them. More

by PESTICCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

August 04, 2022

Excellent service and support. Quick and easy same day appointment setup when I couldn’t make my originally scheduled appointment. More

by Coachbombay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 04, 2022 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Kia. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

August 04, 2022

Brian Roush In the service department was great. Was extremely helpful and very knowledgeable. Thank you More

by Adambrowntmck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 04, 2022 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

August 04, 2022

Professional in service and customer care. I got a free car wash included after my oil change. More

by DJCOLLINS1226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 04, 2022 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

August 04, 2022

Executive Kia of Wallingford has wonderful service and staff, never disappointed! Will forever be a customer More

by SAMANTHA.G.ACAMPORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Aug 04, 2022 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Samantha, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

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