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Executive Kia - Service Center

Wallingford, CT

4.7
1,362 Reviews

1,362 Reviews of Executive Kia - Service Center

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May 04, 2022

Make sure to get all quotes in writing, padding the bill and price gouging are common More

by Mr Santa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
May 05, 2022 -

Executive Kia responded

Thanks for for choosing Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

May 04, 2022

They are always welcoming and helpful. I have never had a bad experience! (6+years) More

by FERRARI.KATIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
May 05, 2022 -

Executive Kia responded

We appreciate your loyal business and our team looks forward to serving you again soon! Carl Maratta Service Manager

May 04, 2022

I always experience friendly and professional service with my car. this staff is among the best that i have ever come across. would recommend them to anyone! More

by JSSAND74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
May 05, 2022 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

May 03, 2022

Great customer service. They really help me keep up with my car and service it in a timely manner. More

by Nina524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
May 04, 2022 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Nina, and we are thrilled that you found your experience with us to be a positive one at Executive Kia. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

May 03, 2022

Rick and Brian are wonderful and also Carl. But when I talked to inquire about my vehicle and a women answered she told they were very busy and they have8 cars they are working on with engine More

by annadanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
May 04, 2022 -

Executive Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Carl Maratta Service Manager

May 03, 2022

I was going to call late last week, but a came down with Covid! Now I receive this email. I was not happy with the service, you need a new motor!! Well, 1 fuel injector was replaced! Should I be happy wi More

by JCOVE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Executive Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carl Maratta Service Manager

May 03, 2022

You guys did a great job on my new cari will definitely come back there for my next oil change..they were so friendly there… thank you again More

by LYNNM927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
May 04, 2022 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Lynn, please let us know. Carl Maratta Service Manager

May 04, 2022 -

LYNNM927 responded

Ok thanks

May 01, 2022

Everyone is really nice and professional. The service on my car was completed in a timely manner More

by M_LEBRONRIVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

April 29, 2022

The dealership is great everyone is very helpful but Brian in the service department is definitely a keeper he is so helpful and friendly he makes it a joy to come there More

by DEBORAHDAGOSTINO0857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in sales is also very nice and helpful , Brian Roush
May 02, 2022 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

April 29, 2022

i had a promotion from kia for a oil/tire rotation for the same price of an oil change being i needed an oil change i decided to take advanage. I was only going to get my oil changed but the service rep c More

by GILBERTPB41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

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