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Executive Kia - Service Center

Wallingford, CT

4.7
1,361 Reviews
Call Service Center (203) 949-7480

1,361 Reviews of Executive Kia - Service Center

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April 15, 2022

The service was very good. They took very good of my suv. Looking forward to my next visit. More

by Baritchie30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
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Apr 15, 2022 -

Baritchie30 responded

Good service.

April 14, 2022

This is only my second visit. Super friendly greeting at. 8:00 am ! Brian is such a great person. Very kind and patient . More

by JONNA54321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Report | Print
Apr 15, 2022 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

April 13, 2022

Very friendly staff. Always does the best with my car. Will only go to Kia for help. Customer service is excellent. Had an issue with my car they fixed it with no problem More

by Shevada0604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Report | Print
Apr 15, 2022 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

April 12, 2022

Steve was good. Helped with a major warranty claim. Unfortunately, did NOT reply to multiple emails regarding some labor charges that seemed excessive. I explained More

by Ernieb1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2022 -

Executive Kia responded

Ernie, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Carl Maratta Service Manager

Apr 13, 2022 -

Ernieb1974 responded

Thank you for the response. No need to go bsck and forth. Simply review my workorder. I was charged $45 labor to replace a cabin filter, charged $155 labor for drain & fill on a tranny service, charged $15 to replace 1 rear wiper and charged another $75 labor to replace a serpentine belt that was already removed while doing the warranty long block job. Again, I attempted to contact Steve multiple times with no reply to address these charges. Otherwise, your technicians did a great job on our vehicle. Our Kia is running great!

April 12, 2022

All good no nonsense service above and beyond the call will come back for more More

by Rocket
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague, Russ Kastner
Report | Print
Apr 12, 2022 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

April 12, 2022

I have purchased multiple vehicles from Executive Kia and maintain them through their excellent service department. From sales through service I find them to bed honest, fair and excellent to deal with. More

by jchelgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
Report | Print
Apr 12, 2022 -

Executive Kia responded

We are very happy to hear Rick, Brian, and, Jovan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

April 11, 2022

The service was great and clean. They kept me up to date on everything that was being done on.my vehicle. More

by GIL_D65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2022 -

Executive Kia responded

It's great to hear that Rick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Kia! Carl Maratta Service Manager

April 09, 2022

Great customer service,Everyone was so nice and very professional. Felt very taken care of. More

by Lkonobeev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gogliettino IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge D Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Trindade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ortiz, Brian Roush, Jovan Teague, Russ Kastner
Report | Print
Apr 11, 2022 -

Executive Kia responded

We appreciate your business and our team looks forward to serving you again soon! Carl Maratta Service Manager

April 09, 2022

Jovan provided me with excellent service and kindness that made my experience pleasant. Jovan has great interpersonal skills. More

by Ripcorey7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
Report | Print
Apr 11, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

April 08, 2022

It was great , and everyone was nice and the waiting area is great too ,We where waiting for my tire to delivered and the delivery was late and the manager went and drove to pick up the tire instead. More

by Jniev1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
Report | Print
Apr 08, 2022 -

Executive Kia responded

Thank you for taking the time to leave us a five-star rating. We're thrilled to hear that we were able to help out. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

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