Executive Kia - Service Center

Although I waited over 3 hours for my service to be completed (quoted about 1 1/2hours) the staff was pleasant to deal with and kept me updated. They had a few unforeseen events happen on the day of my completed (quoted about 1 1/2hours) the staff was pleasant to deal with and kept me updated. They had a few unforeseen events happen on the day of my appointment which pushed everything back. This was only the second time I’ve used this center (bought Kia Sportage in September 2021) but both times I had to wait longer than expected. Perhaps they might think about lowering the number of cars they take on Saturdays to cut down on long wait times. More

The representative who helped me did a great job of smoothing over a bad situation (I was told my part was in, drove there and waited two hours and then told the part never arrived). He had excellent c smoothing over a bad situation (I was told my part was in, drove there and waited two hours and then told the part never arrived). He had excellent customer service and I will go back to that location the next time I need service because of that. More

I had a very good experience at executive gear from the moment I drove in to the moment I left very good experience moment I drove in to the moment I left very good experience More

Exceptional Customer service, and on time with all the issues I had with our Niro. issues I had with our Niro. More

Very friendly easy to talk to and get answers from and good all around service good all around service More

I highly recommend Executive Kia of Wallingford. I have purchased 4 vehicles from them and each sales representative( Chin, Michael, and Sarina) was excellent. I have used their service depart I have purchased 4 vehicles from them and each sales representative( Chin, Michael, and Sarina) was excellent. I have used their service department for all of my vehicles and have been very happy with all the service provided. The service reps are always friendly and I feel confident with the service they provide to my vehicle. They even offer you a car wash coupon when you leave. The waiting area is clean and very comfortable and offers snacks, water, and coffee. Recently I had an intermittent problem with my vehicle so it was difficult to determine the cause. I worked with Brian from the service department and was very happy with the approach he took to solve the issue. If you are in need of a new car or service for your vehicle, I definitely would choose Executive Kia of Wallingford. More

Service center has always been clear, professional, friendly and helpful. I will continue to bring my car here for service friendly and helpful. I will continue to bring my car here for service More

Everyone was friendly, service was completed within the hour. Brian was helpful and expll lol dined everything. hour. Brian was helpful and expll lol dined everything. More

Friendly staff, were on schedule for my appointment, didn’t try selling me on anything I wasn’t interested in. The only thing was that the waiting room was cold. didn’t try selling me on anything I wasn’t interested in. The only thing was that the waiting room was cold. More

The service team is still unable to solve my issue with apple play Been a problem since September 2021 apple play Been a problem since September 2021 More