Executive Volkswagen

I've read some of the other reviews here and having been in a service business, let's face it, you can't please all of the people all of the time. My guess is that it's the people who have problems (and of in a service business, let's face it, you can't please all of the people all of the time. My guess is that it's the people who have problems (and often expect more from a dealer than they are due) who seek out sites like this to complain and get their revenge. Perhaps justified, perhaps not. It's hard for dealers nowadays with people walking in armed with so much information available on the web, and ready to go to war. But, Montesi isn't the place for that. It's not necessary. I've bought numerous cars from Montesi. I've also bought a couple of cars from other dealers. There IS a difference in how you are treated. I never leave their place feeling as though I was taken to the cleaners (I've shopped. And I've been taken to the cleaners. I know.) Jeff is the consummate pro, even though I've dealt with a few other salespeople before. Each one KNOWS VOLKSWAGENS. These guys weren't selling copiers last year. It's a testament to Montesi that many of their employees are the same faces I saw when I bought my '94 Golf there. They live and breathe Volkswagens. (Probably more than you need to know) Service has always been done on time and for a reasonable price (they never do more than you ask them to do). I love VWs and out of the over 12 that I've owned or leased over the years, I only had trouble with my '04 Toaureg, but it wasn't Montesi's fault, and they went to bat for me with VW to make good (free tires) on what wasn't a great car right out of the factory (I now drive an '07 and love it) The waiting room could use a freshening, though, but usually that's not an issue because of their shuttle or with some more extensive warranty work they've given me a boaner. Gary is on site. Not on the golf course. When the owner returns phone calls and deals directly with problems, that's a good thing. All in all, two thumbs up for Montesi. More

I have bought 3 cars from Montesi and have using their service dept. for 12 years. I have had nothing but a wonderful experience. I have refered friends to Montesi who have also purchased cars from them service dept. for 12 years. I have had nothing but a wonderful experience. I have refered friends to Montesi who have also purchased cars from them with good experiences. I will continue give Montesi my VW business. More

I've been a Montesi customer for 20 years and 6 cars throughout the family. Very attentive staff in the service department as well as sales. My saleman has always been very informative and knowledgable. throughout the family. Very attentive staff in the service department as well as sales. My saleman has always been very informative and knowledgable. Dealership is well maintained. It's nice to have the WiFi in the customer lounge while I wait for my car. When I've left my car for the day, at pickup, someone brought it around front for me. Free car wash is a very nice touch. More

have had headgasket, pistons, many oil problems, steering column, tire rod, transmission etc. drove for 3 months w out headlights. not willing to compromise an extended warranty at no cost considering the pr column, tire rod, transmission etc. drove for 3 months w out headlights. not willing to compromise an extended warranty at no cost considering the problems. have had car for only year and a half. still cannot figure out what's wrong with my car and they now tell me the problem is "normal". bad customer service and business decisions made by owner. cannot be trusted. More

This dealership lied to me about the financing. Used bait and switch, when I picked up my car, the rate was no longer 0% but 3%. They refused to honor their initial quote, and avoided the issue by blaming s and switch, when I picked up my car, the rate was no longer 0% but 3%. They refused to honor their initial quote, and avoided the issue by blaming someone else who was conveniently absent that day. Get every word in writing - do not trust these frauds! More

When my AC went out in July, I was told "You have a moonroof. Use it. Then, of course, the moonroof failed. The CD player, installed by God knows who in their service department, failed the first da moonroof. Use it. Then, of course, the moonroof failed. The CD player, installed by God knows who in their service department, failed the first day. As for sales people...there are two in particular who are just flat out nasty, rude, and full of strange "facts." This is truly the dealership from xxxx. More

I own a Jetta, and I took it for service at montesi because it was leaking coolant. At first, the estimate was $350, the second day the estimate went up to $750, by the third day, the estimate cost of because it was leaking coolant. At first, the estimate was $350, the second day the estimate went up to $750, by the third day, the estimate cost of repair was $1980. So I had to ask them to stop servicing my car, paid $750 and towed the car to a local garage, where it was fixed for $23. I am still looking for the address of the VW headquarter in the US to report all the fraudulant actions of this dealer. My advice to you is to NEVER go there no matter what. More

I have had many disappointing experiences dealing with the Sales and Service departments at Montesi. Unfortunately, I bought a used car from them that had more problems in the first year than most cars ha the Sales and Service departments at Montesi. Unfortunately, I bought a used car from them that had more problems in the first year than most cars have in 5. For instance, when was the last time you heard of a car with 20K miles needing a new transmission? I will NEVER buy another car from this dealership. Hoepfully, neither will you. Unless of course, you enjoy sitting in their waiting area for 4 hours while they perform a routine inspection. Or better yet, you like spending roughly $4,000 on repairs in the first year. STAY AWAY FROM MONTESI!!! More