Executive Volkswagen - Service Center

Montesi Volkswagen Experience Oct 28, 2013 A few weeks Montesi Volkswagen Experience Oct 28, 2013 A few weeks back I was visiting my elderly parents in CT, I live in the Boston area. Just before I was t Montesi Volkswagen Experience Oct 28, 2013 A few weeks back I was visiting my elderly parents in CT, I live in the Boston area. Just before I was to leave to drive the 2 1/2 hrs back home 2 lights came on my 2012 EOS the EPC and the Catalytic Converter. I called my husband who suggested I call my dealership in Bedford, MA. They suggested I bring it to a local dealership to have a diagnostic done. I search online and see the closest is Montesi VW - then I remembered that name from over 30 years ago as a college student bringing my beloved 1968 Fastback there for service! It was getting close to 3:00 pm when I called and explained my situation to Maryanne Gallagher. She checked with the Service Manager and said bring the car in we'll wait for you and be happy to look into what's going on. What a relief! I was greeted nicely by her and she introduced me to Jon Sumner and what a great guy he is! Very professional, efficient, knowledgeable and friendly - he put my mind at ease that they would figure out the issue and help me out. Within a few minutes they had determined I needed a new fuel pump - I could leave it overnight, they'd order the part and would replace it in the morning and offered a loaner car to get me back to my parent’s house. That was the best solution. Jon even assisted in transferring my luggage into the loaner car - which was a beautiful 2013 silver Jetta! As promised, he called me in the morning and said the car was ready - fuel pump installed, everything had checked out fine as well. When I arrived back everyone there was all smiles and I thought what a nice bunch of people, they really seem to enjoy each other and their jobs. Jon asked how I was and reviewed with me everything that had been done, new fuel pump, multi point inspection and I was all set for the drive back to Boston. I was amazed at how easy this whole situation worked out when to me a few hours ago it was a nightmare. These people did not know me or my car and they treated me like family…because of the brand! Once everything was done and as I was about to leave, I decided to let everyone know that my son is a Product Manager at Volkswagen in Wolfsburg, Germany. Being a proud Mom I showed them a few pictures of him speaking at the Product Experience last October. They were all as excited as I was for him, interested in hearing the story of how his passion for the brand (and hard work) landed him a life contract at 24 years old! The next day Jon called my cell to make sure I arrived back home safely and all was okay with the car and I thought what an exceptional experience this was. Jon Sumner, Ian Waters and the entire group at Montesi Volkswagen demonstrated to me what outstanding customer service is all about. My sincere thanks for making this customer feel at ease, cared for, appreciated and welcomed. Congratulations to the Montesi family for keeping high standards in the automobile industry all these years – it was a pleasure to be back! More

Dealer serviced my car quickly when I had brought it in the same day. I had two ignition coils in my 2010 Jetta Wolfsburg TSI fail on my and they had them replaced by 4pm that same day, no questions asked. the same day. I had two ignition coils in my 2010 Jetta Wolfsburg TSI fail on my and they had them replaced by 4pm that same day, no questions asked. More

6 Volkswagens and still counting..Wouldn't own anything else..Always treated with respect and honesty...And compared to other dealers , the most reasonable around!!! Love my VW and MONTESI! anything else..Always treated with respect and honesty...And compared to other dealers , the most reasonable around!!! Love my VW and MONTESI! More

Hi: My name is Thomas and I have 2003 Passat GLE Hi: My name is Thomas and I have 2003 Passat GLE 6-cylinder/30 valve 4-Motion with over 105,000 miles. I purchased the car new at Montesi and the Hi: My name is Thomas and I have 2003 Passat GLE 6-cylinder/30 valve 4-Motion with over 105,000 miles. I purchased the car new at Montesi and they have maintained it since day 1. I like the car very much and plan to keep it as long as possible and from what I've seen so far, Montesi is the place that can make that happen. Montesi service has been first-rate for quality...and they try to help me save wherever possible. I know that if I have an issue, they will do all they can to resolve it to my satisfaction. In fact, I need to call them this week as I've noticed yesterday (11/28) that my floor carpeting and underside of mat on the rear passenger-side were wet throughout. I did not leave any windows open or spill anything so I'm expecting an undercarriage leak or possibly a drainage channel that's stopped up someplace. Anyway, I will call John K. today for an appointment to have it assessed and I know he will be thorough in his investigation of the problem, provide me all the necessary info to make a proper decision, and resolve it so that is doesn't reoccur. Thank you More

After this last hurricane, Irene, the Jetta that I had just bought no longer had a rear windshield. John let me take my car to Montessi so they could store it for me until the glass arrived. Then John sta just bought no longer had a rear windshield. John let me take my car to Montessi so they could store it for me until the glass arrived. Then John stated he would arrange for the glass company to go there to Montessi to install the glass. All of this at no charge to me. I was so relieved to know my car would not be sitting in my drive way without a rear windshield. John also went through the car with me and told me what they could do to help remove any of the extra glass that I was not able to vacuum up. He pointed out areas in which the glass had gotten down into the speakers, among other places. John told me what his team would be able to to get the rest of the glass out, which entailed quite a bit, and would only charge me $150 to pull half of the back interior of my car apart and then put it back together after the glass was gone. More

I purchased a used vehicle from Montesi about a year ago. Through no fault of the dealership or its employees, problems developed with the steering components on my car. On multiple occasions I brought my ca Through no fault of the dealership or its employees, problems developed with the steering components on my car. On multiple occasions I brought my car in for service and dealt with John Kozak. He understood my frustration and always took the time to inspect my vehicle on-the-spot and give me a brief explanation of any problems. Moreover, John was prompt in returning my phone calls and answered any and all questions I had. Ultimately, John and his fellow auto body staff were able to fix the steering problem and my car runs beautifully. Thanks to John and staff, the anxiety and frustration that normally accompanies automobile problems was nonexistent. I am genuinely satisfied with my service thus-far at Montesi and I feel comfortable that John and staff will be there should any unforeseen problems arise in the future. More