Eleanor DuPaul

The service personnel at Executive Volkswagen in North Haven, CT are unfailingly courteous, friendly, and helpful. I never hesitate to call them if I have problem or question about the performance of my V Haven, CT are unfailingly courteous, friendly, and helpful. I never hesitate to call them if I have problem or question about the performance of my Volkswagen ID4 as I know they will be able to address my concerns quickly and with care. They provide exceptional service. More

by Mei.Tan Verified Customer Verified Customer

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I made an appointment with the internet sales manager, asked to see a specific car, test drive it, liked it and bought it. It went about as smoothly as possible. The only hiccup occurred when trying to ge asked to see a specific car, test drive it, liked it and bought it. It went about as smoothly as possible. The only hiccup occurred when trying to get the military reduction in the sales tax. Because they don’t it often, it took some time to convince them of my residency status. Other than that, I recommend this dealership for an easy, fair, and efficient car buying process. More

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Everyone was helpful and knowledgeable. Offered assistance, guidance and were extremely friendly. Will be back! Offered assistance, guidance and were extremely friendly. Will be back! More

by angrykimmy Verified Customer Verified Customer

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Great purchase experience! Very efficient process from scheduling an appointment to test drive the vehicle to completing the purchase. All done in a single day. Eleanor and Dex Very efficient process from scheduling an appointment to test drive the vehicle to completing the purchase. All done in a single day. Eleanor and Dexter were professional, knowledgeable and personable. More

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They made the purchase of the vehicle painless. The pricing was completely transparent. No hidden costs, no pressure especially with extended warranty options. The pricing was completely transparent. No hidden costs, no pressure especially with extended warranty options. More

by Colleen.wesolowski Verified Customer Verified Customer

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They were courteous and try to help us as fast as possible Definitely l'll go back to service my car and that location possible Definitely l'll go back to service my car and that location More

by Belsidaoui Verified Customer Verified Customer

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I don't know who Colin Bourque is but excellent service from Eleanor DePaul . I was not in for service I was buying a VW. from Eleanor DePaul . I was not in for service I was buying a VW. More

by SYBIL.HOULDING Verified Customer Verified Customer

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Continuous issues with my CERTIFIED PREOWNED vehicle. Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popc Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popcorn that wasn’t there when the issue first started, and when it was diagnosed by the dealer the first time. Yet. When I brought in for the repair a week later, they now tried to blame a couple kernels of popcorn my daughter had spilled 2 days prior. Guess she time traveled back in time. And the popcorn somehow has enough force to break off a clip….. Now having SIGNIFICANT GPS issues. Made an appt for 1.5 weeks after it started (which was the same day the returned the car to me after the vent clip repair…. Maybe the timing is just a coincidence) and dynamic signs issues. Was told it would need a day. My ride wasn’t able to pick me up, and I have a CHILD. Oh, and this is a car I pay for…. When I called to ask about a loaner, I’m told there’s a “months long” waiting list…. Odd, since I just got a loaner without issue 2 weeks ago. Apparently I should just keep driving a car with significant location issues, or just walk from Seymour to north haven daily to bring my daughter to school, or pay for Uber/lyfts. All while still paying for the car I bought as a CERTIFIED PRE OWNED. The dynamic signs issue beeps and dings constantly. Extremely distracting and dangerous while driving. And no way to turn it off. The service manager? Great question. Completely inaccessible; never there to speak to in person or on the phone. What. A. Mess. More

by Wilbs137 Verified Customer Verified Customer

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We went to the dealership with a couple vehicles in mind. We planned on buying something but we never thought we’d leave with the car. Eleanor was great to work with. No pressure, very patient, you can tell We planned on buying something but we never thought we’d leave with the car. Eleanor was great to work with. No pressure, very patient, you can tell she has done this for a while. Dexter the business manager was on point as well. No pressure for the extras they always try to sell you. Great recommendations, and he made quick work of the paperwork process. We will be back for another car! More

by ANDRE ASPRELLI Verified Customer Verified Customer

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Have been going here for years. The service team have been straightforward and helpful over the years. The sales and administration team have also been really good. The service team have been straightforward and helpful over the years. The sales and administration team have also been really good. More

by WOFLEWAY Verified Customer Verified Customer

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