Executive Volkswagen - Service Center
North Haven, CT
345 Reviews of Executive Volkswagen - Service Center
Stay Away! The worst VW dealership in history. Went to the service department because the AC stopped working. Technician looked at the car for five minutes and t The worst VW dealership in history. Went to the service department because the AC stopped working. Technician looked at the car for five minutes and told me they could not figure out what the problem is and charged me $130 for diagnosis. And told me to come back when it is hot again! Took the car to another dealership (curran VW) it was an easy fix, just needed some parts replaced. And everything is covered under warranty! The dealership would not refund the money and basically said they can diagnosis the car however they want because it is independently owned! STAY AWAY! More
Great service with out an appointment. My 2015 Golf TDI station wagon started warning about having to add Blue Tec Urea before 1,500 miles. I had a gallon and a half of urea left over from My 2015 Golf TDI station wagon started warning about having to add Blue Tec Urea before 1,500 miles. I had a gallon and a half of urea left over from the last time I added it into the storage tank. Not sure of the shelf life of the material, I drove to Executive VW in Hamden, CT and talked with Skip Scanlon. He was very informative and arranged for a technical person to fill my urea tank and informed me that the tanks holds 3 gallons, for future reference. I was very pleased with Mr. Scanlon's quick service and advice. Best regards, Paul Albini More
Quick servicing Great work completed very fast 2018 VW Tiguan SEL premium. 20k service Oil change, tire rotation, and breaks check. Great vibe. I will definitely tur Great work completed very fast 2018 VW Tiguan SEL premium. 20k service Oil change, tire rotation, and breaks check. Great vibe. I will definitely turn soon. More
Always a pleasure Was in for only 15 minutes and the job was completed successfully. I love my Tiguan and would like to buy it at the end. Was in for only 15 minutes and the job was completed successfully. I love my Tiguan and would like to buy it at the end. More
The Best Service Excellent service, Excellent staff, have never had a bad experience at this dealership. They have always been kind, generous and understanding. Tyle Excellent service, Excellent staff, have never had a bad experience at this dealership. They have always been kind, generous and understanding. Tyler is a big part of it. I even checked to make sure he was still the manager (& not reassigned to another dealership) before I made my appointment. More
Montesi Volkswagen Experience Oct 28, 2013 A few weeks Montesi Volkswagen Experience Oct 28, 2013 A few weeks back I was visiting my elderly parents in CT, I live in the Boston area. Just before I was t Montesi Volkswagen Experience Oct 28, 2013 A few weeks back I was visiting my elderly parents in CT, I live in the Boston area. Just before I was to leave to drive the 2 1/2 hrs back home 2 lights came on my 2012 EOS the EPC and the Catalytic Converter. I called my husband who suggested I call my dealership in Bedford, MA. They suggested I bring it to a local dealership to have a diagnostic done. I search online and see the closest is Montesi VW - then I remembered that name from over 30 years ago as a college student bringing my beloved 1968 Fastback there for service! It was getting close to 3:00 pm when I called and explained my situation to Maryanne Gallagher. She checked with the Service Manager and said bring the car in we'll wait for you and be happy to look into what's going on. What a relief! I was greeted nicely by her and she introduced me to Jon Sumner and what a great guy he is! Very professional, efficient, knowledgeable and friendly - he put my mind at ease that they would figure out the issue and help me out. Within a few minutes they had determined I needed a new fuel pump - I could leave it overnight, they'd order the part and would replace it in the morning and offered a loaner car to get me back to my parent’s house. That was the best solution. Jon even assisted in transferring my luggage into the loaner car - which was a beautiful 2013 silver Jetta! As promised, he called me in the morning and said the car was ready - fuel pump installed, everything had checked out fine as well. When I arrived back everyone there was all smiles and I thought what a nice bunch of people, they really seem to enjoy each other and their jobs. Jon asked how I was and reviewed with me everything that had been done, new fuel pump, multi point inspection and I was all set for the drive back to Boston. I was amazed at how easy this whole situation worked out when to me a few hours ago it was a nightmare. These people did not know me or my car and they treated me like family…because of the brand! Once everything was done and as I was about to leave, I decided to let everyone know that my son is a Product Manager at Volkswagen in Wolfsburg, Germany. Being a proud Mom I showed them a few pictures of him speaking at the Product Experience last October. They were all as excited as I was for him, interested in hearing the story of how his passion for the brand (and hard work) landed him a life contract at 24 years old! The next day Jon called my cell to make sure I arrived back home safely and all was okay with the car and I thought what an exceptional experience this was. Jon Sumner, Ian Waters and the entire group at Montesi Volkswagen demonstrated to me what outstanding customer service is all about. My sincere thanks for making this customer feel at ease, cared for, appreciated and welcomed. Congratulations to the Montesi family for keeping high standards in the automobile industry all these years – it was a pleasure to be back! More
Dealer serviced my car quickly when I had brought it in the same day. I had two ignition coils in my 2010 Jetta Wolfsburg TSI fail on my and they had them replaced by 4pm that same day, no questions asked. the same day. I had two ignition coils in my 2010 Jetta Wolfsburg TSI fail on my and they had them replaced by 4pm that same day, no questions asked. More
6 Volkswagens and still counting..Wouldn't own anything else..Always treated with respect and honesty...And compared to other dealers , the most reasonable around!!! Love my VW and MONTESI! anything else..Always treated with respect and honesty...And compared to other dealers , the most reasonable around!!! Love my VW and MONTESI! More
I purchased my car used from a different (non-vw) dealer. the person before me purchased it at montesi. i was having some problems with my car. i called the dealership because i was told that their were reca the person before me purchased it at montesi. i was having some problems with my car. i called the dealership because i was told that their were recalls on my vechile the gentlemen in service i dealt with was very rude ran my vin told me i had no recalls/campaigns/ extended warranties per VW. so end of story is the next day my VW broke down. i took it to anothr VW dealer. i had 6 open recalls and 3 extended warranties in which i was told there was none. everything was covered under my recalls and warranties. but even though they were free of charge to fix the VW dealer i am dealing with now will earn my bussiness and respect and never will i ever go to montesi they were rude and at the end of the day didn't want to do the work for free. HORRIBLE More
I just took my car to Montesi Volkswagen, they broke my battery messing around with my car electronics because they couldn't use a digital thermometer. Then charged me for the battery and left me with no g battery messing around with my car electronics because they couldn't use a digital thermometer. Then charged me for the battery and left me with no gas. DO NOT USE MONTESI. spread the word. More