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Expressway Dodge Chrysler Jeep Ram

Evansville, IN

4.9
1,200 Reviews
Our goal is to make your car buying experience the best possible. Expressway Dodge Chrysler Jeep Ram's virtual dealership offers a wide variety of new and used cars, Dodge, Chrysler, Jeep, RAM incentives, service specials, and Dodge, Chrysler, Jeep, RAM parts savings. Conveniently located in Evansville, IN we also serve Owensboro, KY and Henderson, KY. If you're looking to purchase your new dream car, you've come to the right place. At Expressway Dodge Chrysler Jeep Ram we pride ourselves on being the most reliable and trustworthy Dodge, Chrysler, Jeep, RAM dealer around. Our inventory is filled with some of the sweetest rides you've ever seen!
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5531 East Indiana St

Evansville, IN

47715

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Showing 1,200 reviews

January 23, 2023

Excellent service good friendly people easy to deal with jeep was clean and ready to go More

by Brad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Schaefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Fantastic! Thank you for the positive feedback in regards to your purchase! Enjoy your new Jeep! - Expressway Dodge Chrysler Jeep Ram

January 22, 2023

Excellent service! Salesman was very knowledgeable and extremely helpful! Would definitely return for next vehicle. Would recommend this store highly to friends! More

by suehornback
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Michael Matthis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you so very much for taking the time to leave our store a great review! We truly appreciate it. We look forward to seeing you in the future! - Expressway Dodge Chrysler Jeep Ram

January 17, 2023

The market makes it difficult to find something workable, but the team did the best they could under the circumstances. More

by h4
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Watkins
Jan 18, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for taking the time to review! We appreciate it! - Expressway Dodge Chrysler Jeep Ram

January 16, 2023

Terrence was excellent and everyone was very professional! Will definitely shop for a car there again. More

by Steve
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence Sutherland
Jan 16, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for taking the time to review, Steve! We appreciate it! - Expressway Dodge Chrysler Jeep Ram

January 13, 2023

Mike was great I told him what I wanted and my budget and he got it done More

by Jasminetomlinson26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Jan 13, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for the 5-star review! We really appreciate you taking the time to review our dealership! - Expressway Dodge Chrysler Jeep RAM

January 12, 2023

Mike was great, from helping me get approved to working me with me up until the day I drove my vehicle off the lot. I recommend this place 100% More

by montanalong2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Jan 13, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for giving us 5 stars! Glad you had a positive experience at our dealership! - Expressway Dodge Chrysler Jeep RAM

January 12, 2023

Multiple issues with service department. First time I brought my truck in because my headlight was intermittently working, was told I needed a whole new headlight assembly. Headlights are no More

by adamallford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Jan 13, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

According to our service department records, Mr. Allford visited our service department on 8/4/22 to address the drivers side headlamp not working when hitting bumps. We found that the headlamp assembly had water inside which would require replacing the headlamp assembly to prevent water from getting inside. He approved the replacement, headlamp was now working at all times. Mr. Allford did return on 12/6/22 stating that the drivers side headlamp was intermittently not working. We did then identify that the wiring connectors for the driver’s side headlamp were melted at that time, which is possible because when the headlamp had water in it before and we replaced it, it might have lead the wiring connectors to melt. He approved the wiring connector replacement, and headlamp is now working at all times. Also, during that visit Mr. Allford, requested us to replace the heater core and radiator. He stated that the heater core was leaking and the radiator was clogged. So we did as he requested and replaced those components. No further leaks found when technician was complete with repairs. He returned on 1/12/23 stating that he had an antifreeze leak. We identified that his water pump was leaking, which was not derived from our doing during the other repairs. Customer declined repairs. What happens sometimes after completing repairs that involve leaks is that when you replace those components that have been leaking and restore that system to the pressures it’s supposed to have, it can expose weaker seals or components that are worn. It is not uncommon for a truck like his, which currently is about 10 years old, having 199,000+ miles on it, to start failing and requiring replacements. We apologize that we were not able to communicate the processes behind our repairs better at the time of your appointments because we never want customers to feel taken advantage of, but we can assure you that was not the case here. - Expressway Dodge Chrysler Jeep Ram

Jan 13, 2023 -

adamallford responded

You can spin the situation however you would like. Yes, the headlight assembly had condensation in it, very very very common issue on these models from what I can gather, and one that most certainly doesn’t require replacement of the unit. It had had condensation in it for probably close to 5 years before any issues with the light actually functioning properly. When a customer brings a vehicle to an “expert” to diagnose a problem, typically a customer will take the experts diagnosis as correct. In this case your team saw water in the headlight and automatically said “you need a whole new headlight assembly to remedy the problem”… that was the wrong diagnosis, clearly as it had the exact same issues after replacement. After bringing it back a roughly $700 new headlight, your team discovered the actual problem all along that was the melted wire. Instead of just admitting you guys misdiagnosed it, you try and pin it back on me as it’s an old truck and things like this happen. As far as the antifreeze leak goes, I actually called two days after the radiator and heater core were replaced by your team and spoke with a service advisor about it and what I was seeing and they (as did I) agreed it could be something simple as a slightly overfilled coolant tank and it leaks as the engine gets warm and give it a little time and see if it goes away. It obviously did not. After a few weeks and the leak not getting any better, I called to make an appointment to bring it back, unfortunately you guys schedule appointments weeks out so timeline you presented here is somewhat disingenuous. I am going to get a second diagnosis and see if the water pump is indeed the issue. I still believe it could be something related to the heater core replacement though 🤷🏼‍♂️. Like I said in my original review, if nice amenities and comfortable settings is what you are looking for, I would absolutely recommend Expressway Dodge to anyone. However, if you actually want genuine people to help repair your vehicle and not try and milk every penny they possibly can out of you, then I suggest you look elsewhere.

Jan 13, 2023 -

adamallford responded

Ohhhh, and just one more note for anyone reading the two parties accounts of what happened here, I also had to pay $80 yesterday for them to tell me they think my water pump is leaking… After roughly 3k ($700 of which was unnecessary with the headlight assembly) they got me for a final $80 just to add insult to injury. Just an example of the issue I have with them milking every penny possible out of customers even after mistakes on their part are made.

January 10, 2023

Mike was extremely helpful with getting my family into a new vehicle. I will be back in the future. More

by Risley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Smith
January 10, 2023

Everyone at Expressway Dodge was very nice and great to work with! Mike Smith was very helpful and worked with us to find the right vehicle for our needs! 100% would recommend to anyone looking for a new More

by Jered
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Smith
January 10, 2023

Great place and mike smith was great to work with excellent customer service they didn’t hesitate to help us in anyway More

by crewsj86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Smith
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