Expressway Dodge Chrysler Jeep Ram - Service Center

Multiple issues with service department. First time I brought my truck in because my headlight was intermittently working, was told I needed a whole new headlight assembly. Headlights are no First time I brought my truck in because my headlight was intermittently working, was told I needed a whole new headlight assembly. Headlights are not cheap, $700 later and a new headlight I assumed the problem was fixed. Stupid assumption on my part, same problem persists and I bring it back to ask why, “ohh, it was actually a melted wire in the wire harness” they said. I NEVER NEEDED A NEW HEADLIGHT!! Kind of a big deal. So after having top at for the wire harness, I’m into the headlight for close to $1,000 and it could have been fixed for $250ish… Onto the Second big issue I have with them. I brought my same truck in to get the radiator replaced as it was clogged and the heater core replaced as it was out. Never in the entire time I owned this truck (7 years) have I had a single drop of leaking anything. They replace radiator and heater core, I bring it home and notice the next day it’s leaking antifreeze 🤔. Figured maybe the tank was slightly over filled (certainly can happen, not a big deal)… well a week goes by and still leaking antifreeze and it seems to be getting worse. I bring it back today and they tell me “ya your water pump needs replaced”. I’ve never had a drop of anti freeze (or anything for that matter) leaking from my truck until expressway replaces the radiator as well as the heater core and within 4 hours of that happening I have a substantial leak from my water pump now? I have my doubts it’s the water pump, possibly a hose wasn’t tightened properly on the heater core??? I’m not a mechanic and don’t claim to be, but I don’t have to be to realize it’s highly unlikely my water pump just all of a sudden sprung a leak the exact same day I have two components that deal with antifreeze replaced. They want another $1,200 on top of the over $3,000 I paid them to replace the radiator, heater core and headlight (that never needed replaced to begin with!!!) just really bad service all around for a massive dealership and service center like Expressway. Their facilities are as nice as you can find, but if you really just want to get your vehicle fixed and not venture down an expensive rabbit hole, I would suggest you look elsewhere. More

I brought my Jeep in for a front end alligement and have the antenna repkaced. I brought in previous for a sencer for. I made an appointment for an hydroclic sencer. I got charged just yo tell me I need a the antenna repkaced. I brought in previous for a sencer for. I made an appointment for an hydroclic sencer. I got charged just yo tell me I need a new trasmission. Which I dont need. A waste of time and money. They did nothing on my jeep. I wouldn't give them one start . They have really went down hill. More

It was Pleasure to work with a group of Professional men. I enjoyed talking to each one they make you right at home. If I need a other Vehicle I will be back. Thank each everyone for helping us to find the b I enjoyed talking to each one they make you right at home. If I need a other Vehicle I will be back. Thank each everyone for helping us to find the beautiful Automobile!! Appreciate you all. More

The best customer service ever! Quick, extremely clean facility! On time guarantee! Warranty work performed at no cost! Thanks facility! On time guarantee! Warranty work performed at no cost! Thanks More

There are much better establishments in the Tri-State area than Expressway Dodge. They tried to extort money on replacing my engine, which I still believe to this day they were responsible for the damag area than Expressway Dodge. They tried to extort money on replacing my engine, which I still believe to this day they were responsible for the damage because it left two days prior and only went 20 miles! They gave me an estimate, took it somewhere else and got the EXACT same thing for half the price!!! Ed Goebel's service manager and their team are a bunch of crooks! More

I took my Jeep in to get a simple leak fixed. I drove it off the lot and it still wasn't fixed. I took it back, they said it was fixed. Not two days later, the entire engine block blew up and they took NO off the lot and it still wasn't fixed. I took it back, they said it was fixed. Not two days later, the entire engine block blew up and they took NO RESPONSIBILITY for not hooking the appropriate pieces together! Justin Vaughn and his team are worthless! DO NOT take your business there!!! More

Jon Michael was the best . He always has been. Will use him again. Every one was great . Jeep was ready to go. Was in and out him again. Every one was great . Jeep was ready to go. Was in and out More

I would like to say in response to my prior review, I got all my issue's resolved and Justin the service manager made everything right and even gave me a free oil change for my troubles, so thank you got all my issue's resolved and Justin the service manager made everything right and even gave me a free oil change for my troubles, so thank you More

Very friendly and helpful. I definitely will recommend expressway Dodge to everyone I know who wants to get a vehicle! The transaction process went very well and smooth. Todd stickler expressway Dodge to everyone I know who wants to get a vehicle! The transaction process went very well and smooth. Todd stickler More