Bob Johnson Chevrolet

purchased a used Honda Pilot from Bob Johnson Chevy in Pulaski and I was pretty pumped at first, however, as my first month of ownership is about over I am finding my overall experience very lacking. For Pulaski and I was pretty pumped at first, however, as my first month of ownership is about over I am finding my overall experience very lacking. For starters, I noticed a couple of issues with the car prior to taking delivery, Dylan said he would take care of it and neither was fully resolved. I ended up having to purchase a new license plate light (Honda OEM so it wasn’t cheap) as it’s a whole unit, not just a bulb as Dylan assured me it was. Also the front trim on the grill around the headlights was not seating into the grill. Dlyan reseated it but it has since popped out again. I’ve reseated it but I think it’ll have to be replaced, as I am assuming the clips aren’t catching. I also asked Dlyan about my registration (prior to signing anything) expiring within the next couple weeks and he said “Oh we just transfer it, even if it’s just a day away” and that I could just renew it anytime. After talking to the DMV and Maddie he should have selected a box to renew the registration and provide me with a temp. Got a temp but it was only good to the day my registration expired. I had to call Maddie multiple times to get this taken care of before my registration expired. She told me she would push it through the DMV and send me a photo of the registration so I had it since my temp expired on 10/7. Still haven’t gotten that photo and it’s 10/9. Turns out paperwork wasn’t finalized for the loan services, I had to call Nate to find out none of my deal was scanned into their system, so the loan wasn’t funded. My buyout payment was processed about 3 days after my car payment was due so hopefully there’s nothing there that’s going to ding me. I feel like there was some serious details missed on my deal. It’s not like I was buying a $10k used car….i spend close to $30k on this and really and dissatisfied with the experience. Not sure I would recommend Bob Johnson to anyone that asks. ***update…it’s now a month since I bought the car and I still don’t have a registration sticker for the car. Trim around the headlights is once again pulling away from the grill and I’ve discovered yet another problem…the upper radiator support plastics are missing. I truly cannot believe this is how a $30,000 car is sold, and all I’ve gotten from the dealership is a response here stating “they’ll look into my concerns”. Thanks for nothing Bob Johnson Auto Group. More

Holly in service is awesome to work with. Made it a pleasant experience for me Made it a pleasant experience for me More

The dealership was not able to honor the appointment I made online, but was able to reschedule me at a convenient time. Not only did they do my oil change in a reasonable amount of time, but pointed out t made online, but was able to reschedule me at a convenient time. Not only did they do my oil change in a reasonable amount of time, but pointed out that my inspection expires this month and were able to complete it at the same time. Had they not been thorough and customer service focused, I would have had difficulty scheduling that service at a time that works around my schedule. Thank you! More

Great place to go. Staff is friendly and helpful. They get you right in. No waiting Staff is friendly and helpful. They get you right in. No waiting More

Josh in Service is fantastic! ! Very personable with an excellent attention to detail. Thank you Josh ! Very personable with an excellent attention to detail. Thank you Josh More

Holly Burt in the service department has been great to work with. She has always come through on every concern I’ve ever had. work with. She has always come through on every concern I’ve ever had. More

Working with Bob Johnson Chevrolet was not only seamless, but they treated me like VIP from the first form of contact, all the through giving me the keys! but they treated me like VIP from the first form of contact, all the through giving me the keys! More

The staff at Bob Johnson Chevrolet were great in doing their best to meet my needs. The salesmen, sales manager and business manager were patient and treated me with respect. They never tried to push me t their best to meet my needs. The salesmen, sales manager and business manager were patient and treated me with respect. They never tried to push me to buy something I did not want. They had two vehicles brought to Pulaski from their other dealerships for me to look at, again with no pressure to buy either one. I will definitely go there first for my next vehicle. More

Very personal service from the manager Jim and salesperson Joel. They are both patient and listen to your concerns. They understand you work hard for your money so they want to make sure you get salesperson Joel. They are both patient and listen to your concerns. They understand you work hard for your money so they want to make sure you get what you pay for. Check with hollie was effortless and quick. Got in at my schedule appointment. Told me right up front they were busy and it might take longer than expected but it didn’t. Explained in detail work needed. More

Great dealership service department was very helpful and nice tech was efficient and had no issues nice tech was efficient and had no issues More