Fair Oaks Chantilly Chrysler Jeep Dodge RAM

KAHU and Zurich shield Great service until the deal was final. I was charged for a dealer GPS system that is used for leased, and financed vehicles...my purchase was cash. N Great service until the deal was final. I was charged for a dealer GPS system that is used for leased, and financed vehicles...my purchase was cash. Now that they have received the cash....I can't get a returned phone call. So accessories that will never be used amounts to a $359.00 cash rip-off. This Marine thanks you guys for your service! More

Doesn’t ever list window stickers, many hidden fees, can’t even do basic math. They will add money in areas and hope your not smart enough to do basic math. Became aggressive And insulting when I said I can’t even do basic math. They will add money in areas and hope your not smart enough to do basic math. Became aggressive And insulting when I said I wasn’t interested and to have a good day. Had to block number More

This is not a dealership I would recommend to anyone Gina and Harmmon are the worst that you could ask for on returning emails after indicate to you they are there to earn your business if this is what your and Harmmon are the worst that you could ask for on returning emails after indicate to you they are there to earn your business if this is what your calling earn your business by not returning emails after the information you asked for has been given then this is not a place to even waste your time to drive to if you travel and you're trying to make a deal to where you can slide back into town finalize it and move on as I was trying to do don't do it here you'll be very disappointed I have been trying since February 9th to finalize a deal on a Jeep which at this time I'm glad I have not done. I even tried to get an answer from them on a new Dodge Ram 2500 on one questioned about the vehicle which they never got back to me on so I purchased elsewhere which I am getting ready to do with the Jeep if you want a deal quick and easy go to Koons of Vienna its a good place to go and that is where I will be going to buy my Jeep now that I bought my Dodge Ram from them so stay clear don't waste your time shop elsewhere More

Excellent Service and Assistance While Researching Vehicles I went to Fair Oaks Chantilly Chrysler Jeep Dodge RAM to get some answers regarding Jeep Wranglers answered. I explained to the sales rep that I wa I went to Fair Oaks Chantilly Chrysler Jeep Dodge RAM to get some answers regarding Jeep Wranglers answered. I explained to the sales rep that I was doing market research and that I would NOT be purchasing a vehicle on that visit. I stated that I was looking for other 4x4s and AWD vehicles (even outside of the SUV class) and that I was drawn to the Wrangler because I prefer manual transmissions. I told this sales rep that I had never ridden in a Wrangler and that I would actually prefer that he drive me in the vehicle because I wanted to see how it "rides" (suspension, handling, etc.) without being distracted by driving myself. My sales rep accomplished this in short order. In every facet of the experience, Ayoub Lahrim was fantastic. He was very knowledgeable about the vehicle, accommodating with my requests (especially driving me), did not apply pressure on me to buy the vehicle, and was incredibly helpful and patient with me. For these reasons (particularly that he did not pressure me beyond his initial sales inquiry), I will absolutely work with Ayoub on my next purchase. We have exchanged information and he reached out to me earlier to let me know that he will help me with anything that I need. In my option, Ayoub provides credit to Fair Oaks Chantilly Chrysler Jeep Dodge RAM and is a very valuable asset for this dealership. More

This dealer just care about selling the vehicle to the customers but after the transaction is done they dont care any more, i been trying to get this people to help me but no one is available, it sucks th customers but after the transaction is done they dont care any more, i been trying to get this people to help me but no one is available, it sucks that they take advantage of the customers specially the finance department the only reason for one start is because the 0 option is not available. More

I would give them zero stars if I could. Look up caveat emptor and fair oaks Chrysler will appear. I got a truecar price on a car and I called fair oaks Chrysler to see if the car was available and Sales emptor and fair oaks Chrysler will appear. I got a truecar price on a car and I called fair oaks Chrysler to see if the car was available and Sales person Sean Jaber called back and said it was. So we drove 2.5 hours one way on a Saturday to test drive the car and liked the car. We had them draw a "bill of sale" but had not revealed we had a truecar price of $10,500 (less processing, tags. titleing) and they came back with a price of slightly over $13,000. I looked at it and went down the list of unsolicited add ons and had them remove those. However there was one that was abbreviated nahu which is some kind of vehicle recovery that was $450. I told them I didn't want it and was told I would still have to pay $150 to have it removed which is a nafarious way of doing business. It was not a deal breaker so after removing the add ons the base price was still above the truecar price. So I showed Sean the truecar price and he had to go get his immediate boss Max Bashardoust and it was obvious he was visibly unhappy with the truecar price. However they must be contractually obligated to honor the price and drew up another bill of sale slightly over $11000 total including all the usual fees. I told them I was preapproved with my lending institution and would come back Monday with a cashier's check. Max said that the only way for them to hold the car was for me to sign a loan contract with them which of course I didn't need or want to do. I told them I'd call on Monday to see if the car was available which I did and it was. So I told Sean I was going to get a cashier's check and was coming to purchase the car. So I took the day off from work, got the cashier's check and started driving to fair oaks Chrysler. We were about 10 minutes away when Sean called and asked how far away we were and I told him and he informed me someone was test driving the car. We arrived and wer told that the car was a first come first serve and the person test driving would be allowed to buy the car before us if they chose to do so. We said we had a cashier's check in hand but Max said that didn't matter and that they could make more money if the other person bought the car. We waited about 1.5 to 2 hours and they sold the car to the other person. At that point Max's boss Hermann Cuadros came to explain why which of course was just playing a part because the bottom line was they were able to sell the car at a higher price. I had to walk away due to my frustration at the whole process and we left. On the way home I found a newer model of the same car at a lower price at Sheehy Subaru Mazda in Hagerstown. I called and the car was available and I purchased it two days later. Janet and Chris at sheehy were great. Now back to fair oaks Chrysler let me say that Sean was great and had no control of the situation and ultimately was shafted by Max because he lost the commission on the sale. I told Sean he needed to look for a new job. Bottom line this dealership epitomizes the stereotypical view of sleazy car sales, so sheehy has many dealerships across nova so go there not to fair oaks Chrysler. Chris H. More

They ruined me They sold me a Toyota with Chrysler parts. The car died after a month. They refuse to fix it. I'm out 23k. Tom in service is a liar and the technician They sold me a Toyota with Chrysler parts. The car died after a month. They refuse to fix it. I'm out 23k. Tom in service is a liar and the technician who destroyed my car is#298 David Richards.... Don't trust them More

Sony Pierre Sony helped see our new Jeep purchase through to the end! Awesome follow up to ensure we felt great about our investment. Thanks Sony!!!! We look forw Sony helped see our new Jeep purchase through to the end! Awesome follow up to ensure we felt great about our investment. Thanks Sony!!!! We look forward to continue business with Fair Oaks & Sony to further outfit our new ride. More

SCAMMERS Let me start by saying, STAY AWAY FROM THIS UNSCRUPULOUS DEALERSHIP! The finance department is criminal. They lied about my nieces credit score and at Let me start by saying, STAY AWAY FROM THIS UNSCRUPULOUS DEALERSHIP! The finance department is criminal. They lied about my nieces credit score and attempted to give her a 19% interest rate through Chrysler and said she was denied by the other 8 banks, including Capital One. Luckily, her mom had a copy of all of her credit reports and was able to dispute this. On top of this nonsense, we notified them we already secured a loan, through Capital One, at 3.59%. When I questioned why her credit was even ran (9 times) I was informed it was required by the dealership. LIE. And they did not even have a privacy form signed before completing these inquiries. Also, if you do buy from this dealership, make sure you don't get scammed into optional, "mandatory" equipment, called a Kahu GPS, for which you will be charged $400. When we attempted to reconcile and resolve all of these matters with the GM Hermann Cuadros, he had someone named Thadeus call back, with an apology about the "finance error", but refused to remove the Kahu or reimburse. This is bad business and the worse car buying experience a new driver could have. Shame on you! More