Fair Oaks Ford

GREAT CUSTOMER SERVICE Pam while dealing with multiple customers, made us feel comfortable and made sure that our deal went through perfectly. Pam was very professional and Pam while dealing with multiple customers, made us feel comfortable and made sure that our deal went through perfectly. Pam was very professional and followed up with us and made sure everything was going great after taking our new car home. I definitely recommend Pam and Fair Oaks Ford. We are very happy with our purchase. More

Love our new Lincoln! We had a really good experience there, we recommend this dealership, they were easy to work with: not pushy and gave us a fair deal. We had a really good experience there, we recommend this dealership, they were easy to work with: not pushy and gave us a fair deal. More

Excellent and straight forward buying experience Working with Craig and Brandon at Fair Oaks ford in Naperville was a pleasure. At other dealerships I have been pressured into upgrading to the extend Working with Craig and Brandon at Fair Oaks ford in Naperville was a pleasure. At other dealerships I have been pressured into upgrading to the extended warranty and protection packages. With Craig and Brandon it was a simple no BS experience. They also gave a fair value on my trade. More

Great experience! Brandon was easy to work with and helped get us into the perfect car for our family! I would recommend anyone considering a new Ford or Lincoln to com Brandon was easy to work with and helped get us into the perfect car for our family! I would recommend anyone considering a new Ford or Lincoln to come to Fair Oaks. More

Great Customer Experience I had a wonderful experience at Fair Oaks Ford. This past Friday, my wife and I made the decision to purchase a new vehicle. We went in on Saturday an I had a wonderful experience at Fair Oaks Ford. This past Friday, my wife and I made the decision to purchase a new vehicle. We went in on Saturday and met with Craig Holsman. He was a pleasure to do business with, no bait and switch from the pricing online. I came in with a price goal in mind and he did everything he could to get it there. I came in Pre-Approved through Ford Finance, and while Craig had asked if I would like to check to see if we could get a better rate through a different financing company, he never once applied any pressure on me when I opted to stay with my pre-approved Ford financing. Sales managers at other dealerships I have dealt with in the past would attempt to make me feel stupid for coming in with my mind made up on financing, but not Craig. As someone who worked really hard to repair my personal credit and as someone who is very mindful of how I utilize my credit, it was great to not feel that pressure. Once we settled on price, the vehicle I wanted was not in stock but Craig made a promise to get it in one business day, and he had the vehicle in less than one business day. Amazing! Craig was not available to see us off, as we were not able to get back to the dealership before he was off for the day but he stayed in contact via text to make sure everything was completed to my satisfaction. That brings me to Brandon Caudill, who was also wonderful. Brandon was the sales associate that Craig handed me off to, and he couldn't have been more pleasant to deal with. He was working with multiple customers at the same time, but you would have never known as he was extremely attentive and friendly. The whole experience was quick and painless. The other staff I dealt with (Finance manager, sales manager, cashier, all names that escape me right now) were friendly. I will continue to use this dealership in the future. More

Very Comfortable This is the second car that I have purchased here. The staff, both sales and service, is friendly and not pushy. It took very ;little time to discuss This is the second car that I have purchased here. The staff, both sales and service, is friendly and not pushy. It took very ;little time to discuss my needs and find a car that I am happy with. More

Promise made promise kept. We asked for an internet price with rebates applied. We were quoted a price. When we went to purchase the vehicle, we were given the price quoted. We asked for an internet price with rebates applied. We were quoted a price. When we went to purchase the vehicle, we were given the price quoted. More

New Lincoln purchase The best dealership to do business with. Very professional and everyone goes out of their way to assist. Jeromy is a Rockstar Sales Professional and I The best dealership to do business with. Very professional and everyone goes out of their way to assist. Jeromy is a Rockstar Sales Professional and I would highly recommend him. More

Friendly, consciencious, educational Great dealership which we have used for years. We bought 3 cars from them. They have always been courteous and kept our Fords in good working condit Great dealership which we have used for years. We bought 3 cars from them. They have always been courteous and kept our Fords in good working condition (our Escape is 15 years old). Both sales and service are great. The sales staff continues to improve. Very accommodating! Brandon was super about explaining everything to us and has promised to answer any future questions because there is so much to learn about our new car. More

New truck Great place !! My brother recommended this place to us . We when in and found the truck we were looking for. Great prices!! Nice people 👍🏻 And Great place !! My brother recommended this place to us . We when in and found the truck we were looking for. Great prices!! Nice people 👍🏻 And good snacks too 😊 Thanks!! Gio pina for all your help !! More