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Fair Oaks Ford
Naperville, IL
3,263 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,263 reviews
July 06, 2026
Always get top notch service and attention to detail at Fair Oaks Ford. Staff are friendly and professional. Fair Oaks Ford. Staff are friendly and professional. More
by David K
July 01, 2026
Fair Oaks Ford service department has always been good to me. I highly recommend them. You will not be disappointed. me. I highly recommend them. You will not be disappointed. More
by Rupert2you
Employees Worked With
June 25, 2026
Fair Oaks Ford provides exceptional customer care beginning with Alissa in sales and continuing through Reid in service. The complimentary valet service makes keeping up with maintenance very easy. A beginning with Alissa in sales and continuing through Reid in service. The complimentary valet service makes keeping up with maintenance very easy. All work is done professionally and my car returns to me freshly washed I recommend Fair Oaks without reservation! More
by Pat
June 20, 2026
Polite service techs- always resolve issues- easy to make appointments. Service taken care of at your home or, free pickup and return. How convenient is that!! appointments. Service taken care of at your home or, free pickup and return. How convenient is that!! More
by grandmacries
Employees Worked With
Cole
June 11, 2026
Great customer service. Picked up, serviced and returned within a few hours. Gone are the days waiting in a room. Picked up, serviced and returned within a few hours. Gone are the days waiting in a room. More
by Patkrol
Employees Worked With
Do not know name of person who called to say car was ready but she was very professional
June 01, 2026
The service department is always very easy to deal with and my car is always fixed right. They even pick up and deliver my car…wow. Mark Benakovich and John Mazurek always go above and beyond. and my car is always fixed right. They even pick up and deliver my car…wow. Mark Benakovich and John Mazurek always go above and beyond. More
by Mark
Employees Worked With
June 01, 2026
Noticed a "service vehicle soon" on dash. Was able to get an appointment scheduled within a view days Once at the dealer, the issue was diagnosed and was covered under my extended warranty. . Was able to get an appointment scheduled within a view days Once at the dealer, the issue was diagnosed and was covered under my extended warranty. . Appointment made for service the next day. After the tech began working on the vehicle it was determined that the part delivered was not viable, and a new part would need to be ordered. I was provided a loaner for two days, and the issue was resolved.. very satisfied More
by hardy_steinmeyer
Employees Worked With
Arline Kuhr
May 28, 2026
The customer service was amazing! Eric Padilla and Anthony were very friendly and helpful in fulfilling our needs and securing financing to fit our needs and budget. The dealership h Eric Padilla and Anthony were very friendly and helpful in fulfilling our needs and securing financing to fit our needs and budget. The dealership had large selection to choose from. More
by tneukirch
May 20, 2026
Great service, sales and parts department people to deal with. Thank you for working with us. with. Thank you for working with us. More
by Mike Feather
May 18, 2026
Great overall experience. In and out within three hours. Friendly people to fo business with. Would use them again. In and out within three hours. Friendly people to fo business with. Would use them again. More
by tomsherman22
