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Fair Oaks Ford
Naperville, IL
3,268 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,268 reviews
July 29, 2026
Fair Oaks customer service is always on par, the tech came out the scheduled time to perform my recall update, which made it very convenient for me, I really appreciate the in home service. came out the scheduled time to perform my recall update, which made it very convenient for me, I really appreciate the in home service. More
by darrellfitzgerald58
July 24, 2026
Jennifer Marquette was extremely helpful setting up my pick up and delivery. Arline took things from there and explained everything that needed to be done for my vehicle, including a recall, cost etc. Wh pick up and delivery. Arline took things from there and explained everything that needed to be done for my vehicle, including a recall, cost etc. When everything was completed she set up the return drop off. Great experience! More
by Mike
Employees Worked With
Jennifer Marquette and Arline
July 23, 2026
The works package completed in 1 Hour. Friendly and professional staff. I will be back. Friendly and professional staff. I will be back. More
by Brinkman466
Employees Worked With
July 16, 2026
Thank you Anthony for a great experience! He was knowledgeable, kind, and helped our family make the right decision for us. He was knowledgeable, kind, and helped our family make the right decision for us. More
by Grace
July 06, 2026
Always get top notch service and attention to detail at Fair Oaks Ford. Staff are friendly and professional. Fair Oaks Ford. Staff are friendly and professional. More
by David K
July 01, 2026
Fair Oaks Ford service department has always been good to me. I highly recommend them. You will not be disappointed. me. I highly recommend them. You will not be disappointed. More
by Rupert2you
Employees Worked With
June 25, 2026
Fair Oaks Ford provides exceptional customer care beginning with Alissa in sales and continuing through Reid in service. The complimentary valet service makes keeping up with maintenance very easy. A beginning with Alissa in sales and continuing through Reid in service. The complimentary valet service makes keeping up with maintenance very easy. All work is done professionally and my car returns to me freshly washed I recommend Fair Oaks without reservation! More
by Pat
June 20, 2026
Polite service techs- always resolve issues- easy to make appointments. Service taken care of at your home or, free pickup and return. How convenient is that!! appointments. Service taken care of at your home or, free pickup and return. How convenient is that!! More
by grandmacries
Employees Worked With
Cole
June 11, 2026
Great customer service. Picked up, serviced and returned within a few hours. Gone are the days waiting in a room. Picked up, serviced and returned within a few hours. Gone are the days waiting in a room. More
by Patkrol
Employees Worked With
Do not know name of person who called to say car was ready but she was very professional
