Fair Oaks Ford

Oil Change The staff was courteous and friendly. Checked over car and made sure everything worked properly. I like how they made me confident in the service th The staff was courteous and friendly. Checked over car and made sure everything worked properly. I like how they made me confident in the service they provided. More

Knowledgable and friendly Friendly and helpful personnel. Very comfortable atmosphere. Everyone was respectful and handled the transaction in a friendly and timely manner. I Friendly and helpful personnel. Very comfortable atmosphere. Everyone was respectful and handled the transaction in a friendly and timely manner. I appreciated the clean showroom and no pressure from the team. More

Very Pleased. I always have a good experience when I bring my car in for service. The staff is prompt and courteous, and I like that I do not have to make an appoin I always have a good experience when I bring my car in for service. The staff is prompt and courteous, and I like that I do not have to make an appointment to do an oil change, and they were able to take care of a warped rotor and brake pads all at the same time, and while I waited. I am very pleased More

Worth the drive! I struggled finding the right car within my budget until I started dealing with Craig at Fair Oaks Ford. He went way beyond what I would expect from I struggled finding the right car within my budget until I started dealing with Craig at Fair Oaks Ford. He went way beyond what I would expect from someone in his position, emailing multiple options to us even on his day off. Not only did Craig find the perfect vehicle, he collected it from another location very quickly. The 2016 Ford Escape we bought was a great deal and the very first Ford my wife has owned. She absolutely loves it and tells everyone how great I am for getting her such a great ride, but it was actually Craig that did all the work. Thanks Craig! More

I'd Like to Give Them Six Stars We recently purchased our second car in as many years from Fair Oaks Ford in Naperville. That alone should tell you how pleased we are with their deal We recently purchased our second car in as many years from Fair Oaks Ford in Naperville. That alone should tell you how pleased we are with their dealership. We needed a new car for our teenagers and weren't sure if we should buy used or new. Our salesperson, Craig Holsman, walked us through the steps. His guidance was excellent and we left knowing we had made the right decision for our family. PROS: Clean, comfortable showroom Clean restrooms Excellent customer service FREE FOOD and BEVERAGES! That's always a plus! Superior service department Great follow up CONS: NONE! More

When you're with Fair Oaks Ford, you're with family! My husband and I have gotten 5 vehicles from Fair Oaks in the past 5 years! Everyone at the dealership makes us feel welcome and like part of their f My husband and I have gotten 5 vehicles from Fair Oaks in the past 5 years! Everyone at the dealership makes us feel welcome and like part of their family! We are always greeted with a warm smile and an enthusiastic hello! From Sales to Service, this dealership is top notch! They are extremely knowledgeable and always take great care of us in every aspect of the process! This truly is Naperville's Best Dealership! Thank you John Krajnovich, Jeremy Bloom and John Roncone for all of your help! You all rock! :) More

Excellent Customer Service I was very pleased with the people that I worked with. John has a great sense of humor and Pam was super nice and sweet. John was great and has a gr I was very pleased with the people that I worked with. John has a great sense of humor and Pam was super nice and sweet. John was great and has a great sense of humor as well. Everyone was excellent in going thru all the details and making sure I understood everything and all congratulated me on the new car. I would highly recommend this dealership to anyone. Chris More

Excellence defined We have purchased two vehicles from Fair Oaks. The second vehicle we purchased we dealt with Jose and Jeremy. Jeremy was the best car salesman I hav We have purchased two vehicles from Fair Oaks. The second vehicle we purchased we dealt with Jose and Jeremy. Jeremy was the best car salesman I have dealt with in my life. He is extremely well versed in all the vehicles as well as purchasing and leasing options. He was only interested in getting us the best deal and price possible. I would recommend Fair Oaks to everyone I know. More

Great people and willing to help Nice people, willing to help, and available for answers to questions. Very helpful in their overall exit, and make themselves available for the custo Nice people, willing to help, and available for answers to questions. Very helpful in their overall exit, and make themselves available for the customer's needs. An overall pleasant experience, with professional people. More

The best part about owning a Ford I never thought that getting a car serviced could be a pleasure but, at Fair Oaks Ford Lincoln, it really is. I've taken my 2014 Ford C-Max Energi to I never thought that getting a car serviced could be a pleasure but, at Fair Oaks Ford Lincoln, it really is. I've taken my 2014 Ford C-Max Energi to Fair Oaks Ford Lincoln twice, and each time the experience has been like a breath of fresh air. The facility (e.g. the waiting rooms, complementary beverages and snacks, etc.) is wonderful, the staff is courteous and solicitous, each service was timely, and I was never overcharged or cross-sold something I didn't need. Honestly, I can't say enough about what a positive experience it's been dealing with everyone at Fair Oaks Ford Lincoln. More