Fair Oaks Ford | Page 213

Service Department Rip Off I brought my 2002 f250 Super Duty in because the interior blower motor wasn't working. Six hours later, I received a call from the service dept. They I brought my 2002 f250 Super Duty in because the interior blower motor wasn't working. Six hours later, I received a call from the service dept. They informed me that the blower motor and the blower motor resistor needed to be replaced. They told me it would cost $600 because they needed to tear apart the dashboard to replace. I not willingly told them to go ahead and perform the work. I then went to my computer and googled how to replace the blower motor and resistor. To my surprise, the blower motor and resistor are NOT within the dashboard, but on the fire wall in the engine compartment. When I called the service dept. back and told them what I had learned, they said "our technician made a mistake" and they could adjust it down to $420. So, had I not looked into the facts, Fair Oaks Ford would have gladly ripped me off!!! More

Consistent outstanding service! I can always count on the service department to do a thorough check of my car and efficiently take care of any problems. I have trusted them since I I can always count on the service department to do a thorough check of my car and efficiently take care of any problems. I have trusted them since I bought my car there in 2007 with all work and they never have disappointed. More

Excellent Service Great service everytime I bring my car in. Rates are reasonable and work is typically completed fairly quickly. I highly recommend bringing your car Great service everytime I bring my car in. Rates are reasonable and work is typically completed fairly quickly. I highly recommend bringing your car in. More

Excellent service Went in for normal servicing as well as to have brakes checked. Turned out we needed brakes. Service folks could not have been better to deal - cour Went in for normal servicing as well as to have brakes checked. Turned out we needed brakes. Service folks could not have been better to deal - courteous, helpful, straightforward. Car was serviced promptly and professionally and was ready when they said it would be at the quoted cost. More

Buying experience and service The buying experience was pretty easy. We were in and out in approx 2.5 hrs from walking in, test driving and getting approval for financing. Service The buying experience was pretty easy. We were in and out in approx 2.5 hrs from walking in, test driving and getting approval for financing. Service has been great. They even have fruits/snacks and coffee available for guests as well as a designated playroom. I only wish Service was open after 6 pm to make it easier for someone who works later like me. I gave it a four for that reason. Otherwise, it would've been a five More

Easy, Thorough and Professional My wife and I always take our Ford Fusion to Fair Oaks for service. Their friendly and professional manner make our visit always a pleasure. My wife and I always take our Ford Fusion to Fair Oaks for service. Their friendly and professional manner make our visit always a pleasure. More

Excellent Service - Customer Care at its Finest I always ALWAYS take my car to Fair Oaks' service department for my oil changes. Not only do they do the oil change, but they do a multi-point inspect I always ALWAYS take my car to Fair Oaks' service department for my oil changes. Not only do they do the oil change, but they do a multi-point inspection to check over every part of my car. There was a filter that needed changing, and I didn't have the extra cash on me to get it changed last time. I asked them to make a note, but made a note in my Google calendar just in case they forgot. When I arrived the next time, Carlos asked if I would like them to take care of that without me even prompting the query. They keep my car on the road, and I love the level of customer car provided. They also wash your car and vacuum it out. Incredible value at the usual cost of an oil change. More

Exceptional Customer Service 8/8/15, brought in my 2011 F150 2WD SuperCrew with a reared growl noise on acceleration and cornering. Obviously I was concerned as it was not the ch 8/8/15, brought in my 2011 F150 2WD SuperCrew with a reared growl noise on acceleration and cornering. Obviously I was concerned as it was not the chirping sound of your warn break warning system. Not expecting to get my vehicle in today, Carols Posada, Service Advisor, checked my vehicle and moved me into line for immediate attention. Turned out I had a 'heat shield' come loose. Again Carols clearly explained what it was, what needed to be done and the cost to do it. No drama, no add on maintenance (what I needed ). Clearly a quality organization from Carlos, to Mark S (Service Technician). a little over two hours and my truck was back to me, clean inside and out. Great Service and I am very comfortable recommending them to the rest of my Naperville, IL neighbors. More

Professional and prompt Just an oil change today, but they always make the extra effort to get you in and out quickly. They keep you informed when there busy and your servic Just an oil change today, but they always make the extra effort to get you in and out quickly. They keep you informed when there busy and your service will take longer than normal due to the volume, I'm usually there early Saturday mornings for oil changes and it can be busy. More

Oil Change I have utilized Fair Oaks Ford to service my automobiles for approximately 15 years. The service managers are all very friendly and go out of their w I have utilized Fair Oaks Ford to service my automobiles for approximately 15 years. The service managers are all very friendly and go out of their way to make sure your experience is positive. They only recommend what truly needs to be done and perform the services in a timely manner at a decent price. They accurately diagnose the problem and fix the issue on the first pass. I have never had to return to the dealership to fix a problem twice. This location is quite an upgrade from their old location on Naperville and Ogden road. The facility is modern, upscale and very clean. They are always well stocked with free amenities, i.e., bottled water, coffee, fruit and snacks. The waiting room is very comfortable. I would recommend utilizing this facility for all of your Ford/Lincoln needs. It's always been a positive experience. More