Fair Oaks Ford

Seamless. Everyone was great. Craig made the ordering process simple and Jeremy was very helpful at delivery explaining the My Ford Touch and Sync systems. process simple and Jeremy was very helpful at delivery explaining the My Ford Touch and Sync systems. More

I had a very pleasant purchasing experience. Everyone was very friendly and polite and I feel I got a good deal on the 2011 Ford Edge I purchased. Everyone was very accommodating. was very friendly and polite and I feel I got a good deal on the 2011 Ford Edge I purchased. Everyone was very accommodating. More

I had totaled my previous car and wasn't really wanting to purchase another car but had no choice. Steve was professional and caring. He worked hard for my sale and treated me great! wanting to purchase another car but had no choice. Steve was professional and caring. He worked hard for my sale and treated me great! More

Everyone was very helpful and the customer service was excellent. Serafin was very nice and made sure we would be satisfied with our purchase. We would recommend this dealership because overall we had a g excellent. Serafin was very nice and made sure we would be satisfied with our purchase. We would recommend this dealership because overall we had a great experience and everyone treats you well. More

I went back to Fair Oaks Ford after my new Ford was totaled in a accident. They were very helpful and understanding of my situation and promptly found me the same car. This helped make a difficult time totaled in a accident. They were very helpful and understanding of my situation and promptly found me the same car. This helped make a difficult time a lot easier. Thank you! More

Since the first time I came to the dealer I knew it was going to be a nice experience buying a car; not just because of the excitement of buying a new car but for the exceptional service that Fair Oaks off going to be a nice experience buying a car; not just because of the excitement of buying a new car but for the exceptional service that Fair Oaks offered. By the time I got into the dealership, I was greeted nicely and immediately thereafter a professional and outgoing sales person (Steven) took care of me and practically showed me every SUV I wanted and explained everything I asked. This really helped me in making my decision about what SUV, trim, color and features I really wanted. Steven took me to the Naperville test track, which was a very nice experience since I was able to test the vehicle in different ways and not be worried with traffic. The purchasing process was very efficient and professional. And the most importantly, they offer the vehicles, services and packages, but the do not push you into buying them. The post-purchase service has been very attentive and professional so far. More

It has been a pleasure dealing with Fair Oaks Ford from the minute we walked into the showroom. Jeremy Bloom was friendly, responsive and extremely knowledgeable. The dealership is very pleasant and we c the minute we walked into the showroom. Jeremy Bloom was friendly, responsive and extremely knowledgeable. The dealership is very pleasant and we can hardly wait to have our first oil change. Everyone we encountered was helpful and professional. A real pleasure from beginning to end. I mentioned to several friends that I had ordered a new Ford Focus. They asked me where I bought it and I mentioned Fair Oaks. They both said they had bought cars there too and thought it was the best! More

Bobby was great to work with, he was very knowledgable and followed up with all our questions. I would request Bobby next time I buy a car. and followed up with all our questions. I would request Bobby next time I buy a car. More

I intended to get to the dealership at 7:30 am Friday morning for my first oil change. I made it there at 9 am. The service dept. was so busy, there was one seat left in the customer lounge. I had expect morning for my first oil change. I made it there at 9 am. The service dept. was so busy, there was one seat left in the customer lounge. I had expected to wait an hour or so at 7:30am. Because it was so busy, I settled in for an 1.5-2 hour wait. Less than 45 minutes later my car was done and they had even rotated my tires at no charge. I love this place! Sincerely, Pat Cherny More

Craig was great to work with and was extremely prompt with all communications. He gave me a great price with no hassles. My wife and I enjoyed our car buying experience at Fair Oaks and would recommend with all communications. He gave me a great price with no hassles. My wife and I enjoyed our car buying experience at Fair Oaks and would recommend it to anyone! More