Fair Oaks Ford - Service Center

Very Knowledgeable F-150 had an electrical issue that was draining the battery. The truck had been returned to the factory and certified before I purchased. The issue F-150 had an electrical issue that was draining the battery. The truck had been returned to the factory and certified before I purchased. The issue continued until I took the truck to Fair Oaks where they diagnosed the problem and fixed it! More

Oil Change Experience Fast and friendly service. However, every time I bring my car in, I feel like they are tying to sell me other services (i.e. transmission fluid chang Fast and friendly service. However, every time I bring my car in, I feel like they are tying to sell me other services (i.e. transmission fluid change, brakes, etc.). It is not a hard-sell, but they always seem to recommend something, so I always brace myself for the "sell." More

One Day hatch / latch repair Anthony was professional, to the point and got the work done quickly. I was only available one day to get my wife's Escape's lift door repaired and F Anthony was professional, to the point and got the work done quickly. I was only available one day to get my wife's Escape's lift door repaired and Fair Oaks Service team made it happen. All is well on the home front! More

Long time customer and proud loyal Ford owner of 3 vehicles Very professional and excellent customer service at this dealership, especially in the service department - specifically, John Mazurek exemplifies tot Very professional and excellent customer service at this dealership, especially in the service department - specifically, John Mazurek exemplifies total customer satisfaction and he goes out of his way and takes the time to explain fully the work performed on my vehicle(s) and recommends and points out other issues/problems (if any) that need to be addressed at a future date. John and all the service reps (Dave, Joe, Carlos, etc.) are totally professional and should be a model for other Ford dealerships to follow for complete, total customer satisfaction! More

Always helpful and friendly. Fast service. I have always been treated kindly. Have always been given a great price. Sales and service dept. great to work with. John Kranovitch, the best. I have always been treated kindly. Have always been given a great price. Sales and service dept. great to work with. John Kranovitch, the best. More

From the minute i arrived it was a positive experience. Friendly atmosphere and customer service was very professional. My thanks goes out to Frank Luciano, from the minute i walked in to the write up desk Friendly atmosphere and customer service was very professional. My thanks goes out to Frank Luciano, from the minute i walked in to the write up desk he was very helpful. More

Prompt Service for Warranty Recall I received a letter from Ford stating there was a potential electrical problem involving the battery and electrical system with my C-Max Hybrid. I ca I received a letter from Ford stating there was a potential electrical problem involving the battery and electrical system with my C-Max Hybrid. I called and schedule service the next day, and the problem was corrected within 48 hours of my receiving the letter. Couldn't ask for more than that. More

Great service The staff at Fair Oaks Ford is always professional and frendly. They are very efficient and get the repir done fast and at low cost. The staff at Fair Oaks Ford is always professional and frendly. They are very efficient and get the repir done fast and at low cost. More

Full Service Maintenance I have found the staff very professional. If there is any additional work they let me know what is needed and when it should be completed by. There I have found the staff very professional. If there is any additional work they let me know what is needed and when it should be completed by. There is no pressure from the staff More

Just needed an oil change Came in without an appointment - not needed for an oil change. Asked for an oil change, oil filter change, tire rotation, and air filter if needed. Came in without an appointment - not needed for an oil change. Asked for an oil change, oil filter change, tire rotation, and air filter if needed. Job done quickly, and told didn't yet need an air filter. Nice that they didn't change the filter just to get the sale. Bought the car from Fair Oaks but most service had been done near our Florida home. When back in Illinois, will definitely go to Fair Oaks. More