Serafin Castelan

Upon entering the dealership I was greeted by Serafin Castellan. I have to say that he went above and beyond in making this car purchase one of the most enjoyable I have ever had. He is extremely knowledgeable about all Ford products and helped me make the right choice for me and my family. I feel I went in as a customer but left as a friend. I will definitely buy my next car from Fair Oaks and Serafin! Thanks for a great experience!

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I was very nervous about shopping for a new vehicle as I have heard about pushy salesmen. I went to Fair Oaks Ford with my guard up until I got to talk to Serafin. He was so wonderful to work with and made my experience a very positive one. I don't think I could buy from anyone else. Thank you Serafin!! 10 stars for you!!

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Serafin is always a pleasure to work with, he has been my guy for the past 10 years! I refer my family and friends to Serafin.

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Serafin is very knowledgeable and professional! Very happy with my purchase! It was my first time visiting the dealership and will definitely be back! The price was very fair.

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Always looking out and taking care of their customers. Being buying cars here for a few years now and they have never disappointed me. Awesome jobs guys.

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Serafin is unbelievably helpful and accommodating. The best way to describe Serafin to me is a "normal" person. Meaning, he is one of the best salesperson I've ever dealt with because at no point was I spoken down to, or talked into anything I wasn't comfortable with. I always have my guard up when going to get a new or used car, and Serafin was just there to make sure I got what I want. Which I really really appreciated. He shared his thoughts when I asked him to and he spoke very honestly. Needless to say, after him spending the afternoon helping me and being extremely kind and patient, I got EXACTLY what I wanted. Please consider asking for Serafin if you happen to come across his page. I will be coming back to Fair Oaks again and I will be only dealing with Serafin from here on out. My family and I are super and frankly, still in shock from being lucky enough to have Serafin on our side. With his extreme helpfulness and knowledge, there is no way you won't feel happy leaving. Buying a car is a huge huge investment and for most people a scary one. I bought my car days ago and I there is no dealer in the world who would have saved me this amount of money. Serafin, if you are able to read this, I appreciate you. I have to add, the entire staff was kind to me as well. Very nice people!

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Serafin was great to work with. We went into the dealership to look at one car and did not care for it and Serafin know about what we wanted and showed us a great car that we really liked and bought. Great salesman that went above what he had to do to make us happy.

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Serafin helped me and my mom pick the right car. He did amazing he helped me with all my questions with no issues he is TOP NOTCH!

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Wow! Can't believe this, bought my 3rd Mustang (and an explorer) from them, Serafin is the man! Ken and Bob awesome as usual. Look no further if you are buying a ford!!

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Serafin and John K were great to work with. Great friendly service. Nice and easy buying experience. Thank you!! Great selection of cars to pick from and the entire staff was so friendly.

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