Serafin Castelan

From the moment I walked in I was in complete awe over the professionalism of the sales team. Traded in my Chevy Pick up to lease the Lincoln MKX. I was a bit uncertain going from a Truck to a smaller vehicle- but so glad I made the switch. I highly recommend working with Serafin Castelan, Bob Wojtan and John Krajnovich. Great Guys. I will return once my lease is up. Kim Peterson North Aurora, IL

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Amazing customer service. Serafin: knowledgeable, made my car buying experience very pleasant John K. treats you with respect every time you stepin at this dealer.

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Serafin, Bajes, Jim and Adam in sales were great to work with. Also Joe in service did a good job supporting us. Everyone was very friendly, knowledgeable and accommodating. And, I love the car! Fair Oaks has become my dealership of preference.

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Good experience and follow through. Purchase was professional and friendly. Made the purchase an enjoyable experience. I would recommend this dealer and sales person to others

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Sarafin was amazing to work with from the beginning. I live 4hrs away so he picked me up from the train station. The dealership only had one finance person working so that went REALLY slow and I was there for a couple hours waiting but Sarafin fed me dinner, which was very thoughtful and kind. Everyone there was kind and made sure I didn’t need anything. Recommend this dealership and HIGHLY recommend Sarafin. Oh and LOVE LOVE my Explorer sport!

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Was greeted at the door by Serafin Castelan who found the car that I was looking for. Robert Wojtan helped me find the right protection packages for interior of the car the exterior paint rust coating and under coating of car Ken Gohman helped me find the right extended warrentee that I wanted They provide excellent customer service.

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Impressed with the knowledge, patience, and willingness to listen of Serafin Castelan. Also, impressed with the friendless of the entire staff. I have had my previous Lincoln’s serviced here but this was my first experience with a new car purchase.

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Though i didn't need to replace my 2013 Ford Focus, For had an excellent rebate and along with my trade in Fair Oaks Ford presented me with an excellent price on a 2018 Ford Focus. Serafin Castelan did two different test drives and went to bat for me on the new car pricing. This is my second car from Fair Oaks Ford. I look forward to future car purchases as well. In addition, the service department is outstanding. They strive for 110% customer satisfaction and follow up when as the customer you are not satisfied.

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The atmosphere we felt while looking for a vehicle and eventually buying one was very relaxing. We did not feel pressured like most dealerships which was great. The process of buying was also very smooth and relaxing. All of our questions were answered and we were contacted the first couple of weeks to make sure we had no problems with the vehicle or if we had any questions. Overall, great experience would recommend to others!

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Easy purchase experience - found vehicle online, connected with "chat agent" found the vehicle was still available on-the-lot and price recently reduced. Arranged a on-site appointment for test drive, Went well, decided to buy, discussed prices (with and without trade-in).

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