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Fair Oaks Ford - Service Center

Naperville, IL

4.5
295 Reviews

295 Reviews of Fair Oaks Ford - Service Center

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May 17, 2023

Great service and the new valet service rocks. Wish I could give 6 stars! Big shout out to John M. Who always makes sure the job was done right More

by Fast Crusher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

They left my car dirty and white paint on my passenger seat and floor,and also no gas... More

by Marks2845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazurek
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023

Have always v done business with Webb ford,,,, had problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there More

by Jolietjim0565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Alghabban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Nickels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sciulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Posada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Saurez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023

Very professional service dept. No wait checking in car at appointment time. Car maintenance done perfect with car wash and easy fast checkout. More

by CHAINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023

This team always goes above and beyond to take care of my automotive needs. They work hard and quickly have me back on the road as soon as possible. More

by gwarren10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arline Kuhr
March 29, 2023

Great service at this Ford dealership. The service manager, Arlene, was professional and provided great service and made it very easy to have service done. The new VIP service to pick and More

by Ppanfil1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlene
Mar 31, 2023 -

Fair Oaks Ford responded

Hi, thank you for leaving such a great review and high star rating.

March 10, 2023

The service and service department was great. Cassidy updated me throughout the process and reminded me I could have my truck dropped out at home. More

by edwinhoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy Crouch
Mar 12, 2023 -

Fair Oaks Ford responded

Hello, we are happy we could make your experience a positive one! Safe travels!

March 10, 2023

Service was great. Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel More

by FJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sciulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Fair Oaks Ford responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 04, 2023

Frank Luciano was friendly and very helpful with many of our visits and services through the years. . More

by rpseudo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Fair Oaks Ford responded

Hi, we are happy we could make your experience a positive one! Safe travels!

February 23, 2023

They take great care in the service department! !!! Very friendly and they remember your name. They explain everything and easy to work with! More

by Meto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2023 -

Fair Oaks Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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